Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Itz just awesome

Posted 19-Jul-2015
Too gud Been to every hotel in mumbai But Hyatt and its staff simply the best
5 out of 5
Recommended
for Everyone
by A verified traveller from nj

Posted 19-Jul-2015
nice hotel. very helpful staff, good facilities. getting transportation outside can be an issue sometimes
Comment from Hotel Management
23-Jul-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are happy to know that you had a comfortable stay with us and liked the ambience around the hotel, the overall hotel facilities and the service extended by our associates. We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
4 out of 5
Recommended
for Everyone
by A verified traveller from Tokyo, Japan

ムンバイ空港から近いホテル

Posted 18-Jul-2015
ホテルスタッフ、とくに女性の、ホスピタリティが素晴らしい。朝食のドサもとても美味しかったです。ホテル内に展示してある美術品も素敵で、ツアーもあるそうなので、次回は参加してみたいです。
Comment from Hotel Management
23-Jul-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and liked the service extended by our associates, your dining experience and the private collection of over 100 art installationas around the hotel. We sincerely recommend you to make time to explore our property for art tour. We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Ohio

Great hotel for business meetings

Posted 13-Jul-2015
Pros: Great staff, super attentive and always friendly
Cons: The cost of the buffet lunch was outrageous - $100 US for two people and no beverages.
Location: Like most places in Mumbai, the surrounding area leaves much to be desired. This is not a place to go to unless you have to be there for business.
This hotel is very well situated if you want to be reasonably close to the airport (15 min in a cab). I was here for four nights and stayed in one of their 'apartment' style rooms. Great for meetings as it had a separate lounge area.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel..

Posted 11-Jul-2015
Was good but no breakfast lunch or dinner included... Courtyard Marriot is much better than this....
Comment from Hotel Management
15-Jul-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer, Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are glad to know that you had a pleasant stay with us. We would like to bring to your attention that we do have many stay packages available which include your accommodation and breakfast. We suggest you to experience these packages on your future stay with us. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney Australia

Holiday in Mumbai

Posted 27-Jun-2015
Great place to stay with excellent food Simply perfect
Comment from Hotel Management
07-Jul-2015 by Sunjae Sharma, Hotel Management
Thank you for your generous feedback. We look forward to welcoming you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller from new Del

Routine

Posted 14-Jun-2015
Grand Hyatt experience is average though the staff performance is good, front desk needs much improvement Like BELL DESK too
Comment from Hotel Management
16-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us. Your feedback about the need for improving our service is highly appreciated and rest assured the same has been communicated to our concerned departments. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Utah, USA

impeccable service

Posted 30-May-2015
Pros: Large room for two, quiet from inside noise or exterior noise
Cons: When claiming that it is close to anything such as the beach, qualify your statement. The beach was not close compared to all of the beach hotels.
Location: I didn't see enough of Mumbai to know if there is such thing as a good neighborhood. The whole city seemed to be filthy and smelly.
We have never stayed in a hotel with such immediate attention to any need or request from the street curb to the guest room. The cleanliness was unquestionable, the aromas subtle and fresh, the restaurants high quality and reliable (no fear of contamination). I don't think there is such thing as a perfect hotel so I will only complain about the jets on one side of the whirlpool not working. The spa area was superb and relaxing and right next to the elevator so that there was no need to march through the lobby or long hallway coming and going to the pool or exercise area. This hotel was very well planned and the staff was very well trained and loyal.
Comment from Hotel Management
30-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and for choosing to stay with us. We are happy to know that you had a pleasant stay with us and that you liked the overall quality of accommodation, the award winning dining options available and the service extended by our associates. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chennai

Overnight stay for a Conference at the same venue.

Posted 13-May-2015
Great location, accessible from Western Express highway and Airport. The food spread during the conference had nothing to write home about, very average. But, hey, the Western Closet toilets in the rooms & the banquets were not fitted with health faucets! Strange, if Grand Hyatt expects Indian guests, its pretty obvious that Indians are not comfortable with just toilet paper! Ugh! Toilets in the rooms are embarrassing to use if we're sharing the room with a colleague from work, no latches on the doors!
Comment from Hotel Management
16-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you liked the convinient location of our hotel from the airport and the express way connectivity. Your feedback about the structural design of the guest room and public area has been shared with our concerned departments. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
4 out of 5
Recommended
for Couples
by Allan

This traveller left a rating score only Posted 04-May-2015 on Hotels