Ratings based on 100 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveller from Atlanta, GA

Awesome experience!

Posted 29-Jun-2014
Pros: The staff was awesome. The room was excellent.
Location: The location is close to a highway so one can reach other places quickly.
Our stay at the Grand Hyatt Mumbai was nothing short of awesome. We went for the Grand Club room and everything was covered, including pickup and drop off from the airport. The staff was extremely polite and I can't say enough about them. They took care of all our needs and were very polite and accommodating. I requested a 2PM late checkout and the rep extending it to a 4PM checkout. It helped tremendously since I had a late night flight. I would recommend this hotel to anyone considering a stay in Mumbai. They give you a true 5 star experience.
5 out of 5
for Everyone
by Philip from Costa Rica

Excellent hotel.

Posted 03-Jun-2014
Pros: Hotel very well kept which is a plus considering other hotels I have stayed in the past. The restaurant is excellent-
Location: The hotel is near the airport.
The hotel is excellent, rooms are very comfortable, and the restaurants are great. I am very happy to have booked this hotel for the first time in Mumbai and will certainly use it again.
5 out of 5
for Business Travellers
by A verified traveller

very nice hotel close to the business district.

Posted 18-Apr-2014
Pros: We really loved the hours of swimming pool and gym.
Cons: Need more selection of food at descent price will keep guests in house instead of going out and spending money out side.
Location: This hotel is convenient for business place BKC but transportation is not easy to find.
Hotel is very nice and comfortable.We had to work in BKC so it was very hard to find transportation to and from. Hotel taxi is available but at very expensive set rates. Also Hotel has four restaurants but very expansive prices and not enough selection of food. Hotel staff did not have enough knowledge to direct us for other restaurants ,shopping or site seeing places or distance. Also hotel needs great repair from the back.Walls are rundown and we can see while we were swimming.
4 out of 5
for Everyone
by Mohammed from Hyderabad, India

Good Hotel, Close to important places of business

Posted 03-Apr-2014
Pros: Its proximity to the Airports and American consulate. Its clean environment and facilities available.
Cons: The hotel bills may be directly settled then and there at time of checkout rather than later.
Location: My objective this trip was to appear for an Interview and I felt the location was ideal.
The Hotel is well located and easy to access. Reception is warm and friendly. The rooms are well equipped and Service response time is moderate. The quality of food is good. We had a pleasant stay.
5 out of 5
for Everyone
by A verified traveller

Good hotel close to both airports

Posted 16-Mar-2014
Good hotel close to both airports. Staff very helpful
5 out of 5
for Everyone
by sandikan from LONDON


Posted 02-Mar-2014
Pros: FAB BREAKFASTS. Food excellent. Staff could not do enough for us.
Cons: Bar staff at poolside could be more ready to go
Location: Lots of shopping nearby and Juhu, Bandra not too far.
We had a fabulous time at the HYATT. Really had a great stay. The service and staff were brilliant. Great location for our needs. Great for families. Swimming pool was very nice. Primarily a hotel for business but also good for leisure!
5 out of 5
for Everyone
by Craig from Chicago, IL

Sanctuary In The Middle of Chaos

Posted 03-Feb-2014
Pros: The hotel staff was the epitome of class! They provided excellent customer service by ensuring all of my needs were met and anticipated future needs.
Cons: The hotel can do a better job of promoting events held at the hotel. I found out about a night club on the hotel premises minutes before the event.
Location: The hotel was situated perfectly between the city and the airport which made for relatively short commutes to enjoy sightseeing, shopping and airport.
While Mumbai is a great city to visit...it can be quite chaotic and overwhelming at times due to the over-population, extreme traffic and grief stemming from the abject poverty. At the end of long days of sightseeing...it was very comforting to retreat to such an extraordinarily exquisite hotel. It was "grand" in every since of the word! You will take great comfort in knowing that no vehicle can gain access to the hotel grounds without going through a strict security check that includes the security staff checking the trunk, inside of the car...as well as underneath the car. Once on the hotel premises...each person has to pass through a security screening (similar to the airport) which includes a metal detector. This may seem extreme...but once you realize how close the hotel is to the chaotic street life, you will rest assured knowing that the hotel is highly secured.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 01-Feb-2014
5 out of 5
for Everyone
by Jason from Lafayette, LA

Grand Hyatt - Mumbai

Posted 29-Jan-2014
Pros: Great customer service, clean and a host of amenities.
This hotel had the best customer service that I have ever experienced!!
5 out of 5
for Everyone
by rose from UK

Super hotel

Posted 16-Jan-2014
Pros: Everything
We stayed at the hotel for just 2 nights on a visit the Mumbaii. Everything was superb. I would recommend the upgrade which gives a range of additional services - breakfast, complimentary evening cocktails and substantial nibbles, morning coffee, afternoon tea and airport transfer. It was well worth the money.