Ratings based on 276 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from new Del

Routine

Posted 14-Jun-2015
Grand Hyatt experience is average though the staff performance is good, front desk needs much improvement Like BELL DESK too
Comment from Hotel Management
16-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us. Your feedback about the need for improving our service is highly appreciated and rest assured the same has been communicated to our concerned departments. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
5 out of 5
Recommended
for Business Travellers
by A verified traveller from Utah, USA

impeccable service

Posted 30-May-2015
Pros: Large room for two, quiet from inside noise or exterior noise
Cons: When claiming that it is close to anything such as the beach, qualify your statement. The beach was not close compared to all of the beach hotels.
Location: I didn't see enough of Mumbai to know if there is such thing as a good neighborhood. The whole city seemed to be filthy and smelly.
We have never stayed in a hotel with such immediate attention to any need or request from the street curb to the guest room. The cleanliness was unquestionable, the aromas subtle and fresh, the restaurants high quality and reliable (no fear of contamination). I don't think there is such thing as a perfect hotel so I will only complain about the jets on one side of the whirlpool not working. The spa area was superb and relaxing and right next to the elevator so that there was no need to march through the lobby or long hallway coming and going to the pool or exercise area. This hotel was very well planned and the staff was very well trained and loyal.
4 out of 5
Recommended
for Everyone
by A verified traveller from Chennai

Overnight stay for a Conference at the same venue.

Posted 13-May-2015
Great location, accessible from Western Express highway and Airport. The food spread during the conference had nothing to write home about, very average. But, hey, the Western Closet toilets in the rooms & the banquets were not fitted with health faucets! Strange, if Grand Hyatt expects Indian guests, its pretty obvious that Indians are not comfortable with just toilet paper! Ugh! Toilets in the rooms are embarrassing to use if we're sharing the room with a colleague from work, no latches on the doors!
Comment from Hotel Management
16-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you liked the convinient location of our hotel from the airport and the express way connectivity. Your feedback about the structural design of the guest room and public area has been shared with our concerned departments. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-May-2015
Nice place, very clean, very convenient to the Airport. Will highly recommend
Comment from Hotel Management
16-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and you liked the close proximity of the hotel from the airport and the overall ambience around the place. In addition, it gives us pleasure to know that you would recommend us to your fellow travellers as your preferred hotel to stay in Mumbai. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
5 out of 5
Recommended
for Everyone
by A verified traveller from chandigarh

Excellent location near Airport and value for mone

Posted 02-May-2015
The staff is very good and overall hotel ambiance is just perfect. The best part is the breakfast which takes cate of all types of guest with variety of food from north to south and foreign guests. The room is very comfortable and proximity to Airport is the US of this hotel. We loved our stay.
Comment from Hotel Management
16-Jun-2015 by Grand Hyatt Mumbai, Hotel Management
Dear Valued Reviewer Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to know that you had a pleasant stay with us and that you liked the overall quality of ambience around the hotel, the quality of accommodation, the close proximity of the hotel from the airport, your dining experience especially over breakfast and the service extended by our associates. We once again thank you for your feedback and sincerely look forward to your stay with us at Grand Hyatt Mumbai.
2 out of 5
by A verified traveller from Ahmedabad

Disappointment All The Way...!!!

Posted 16-Apr-2015
1) Checked in on April 3, 2015 and checked out on April 5, 2015. Still have not got my money back which they took as security deposit at the time of check in; even after calling them 'N' number of times. Please note, the amount was supposed to be refunded in 48 hours. 2) Nobody helps you with your bags and helps you to reach to your room when you check in. Almost all the staff members will direct you wrongly whenever you seek help. 3) I asked for a room facing central courtyard. I was handed a room which was facing central courtyard where the renovation work was going on. I surely did not ask to see how they do the construction work, and expect the hotel staff to understand the same. 4) I opted for non-smoking room which was fine, but I wish I could have non-smoking lobby. Every time I steeped out of my room, I could smell only cigarette smoke.
5 out of 5
Recommended
for Everyone
by A verified traveller from Bangalore

Tooo Good, Value for money..

Posted 10-Apr-2015
Pros: Infrastructure, cleanliness, pool, bath room fittings, fruits.
Cons: All is well.
Location: Near to Airport, Juhu beach, Malls.
I stayed there with my family from 03-04-2015 to 05-04-2015. Thanks to the hotel staff and the management. It was a wonderful experience and friendly staff. My kid enjoyed the pool and the bathroom tub :) . Thank you again..
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel between airport and city

Posted 31-Mar-2015
Had a pleaseant stay Have nothing to complain about The stay was very leading
4 out of 5
Recommended
for Everyone
by A verified traveller from New Delhi

Nice premium hotel

Posted 30-Mar-2015
It's a nice hotel as you would expect any 5* to be. Property is huge, rooms are good and nice. Housekeeping guys, the restaurant folks are professionals and really nice. You will find may people in the porch area and it may be possible that you may be ignored if getting down from a normal cab. If you can deal with it and carry your bags with you to your room, then you can definitely come here. And of course, some time will be spent with the check-in process, so count that in. In all, if you are okay with the above two facts and the price you are paying, then good property well connected to BKC and domestic airport and ofcourse nightlife area of Mumbai is not that far away!
5 out of 5
Recommended
for Business Travellers
by Stuart from Cheshire

Grand Hyatt Mumbai

Posted 21-Mar-2015 on Hotels
I stayed in the Grand Hyatt for 3 nights, it was very comfortable and enjoyable stay. The staff were very attentive, I had to have cars to attend meetings, the concierge was very helpful. The hotel facilities and the restaurants were very good indeed. I have to go back to Mumbai in a month or so and will not hesitate to book the Grand Hyatt.