Ratings based on 204 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Melbourne

Very Nice Hotel

Posted 28-Jan-2015
Pros: The staff
Location: Location not good at all for anyone who wants to walk to shops or restaurants. There is nothing close by at all.
Very nice hotel, but the staff make it Great. We would like to thank Mahesh and his colleagues for their tireless effort in retrieving our lost luggage just in time for the next leg of our trip to Bhuj. The hotel and its facilities were outstanding and rooms very comfortable. The food at Soma was absolutely delicious and once again the service staff made the experience a real pleasure.
4 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Zurich

Grand hotel, minor drawback

Posted 21-Jan-2015
Pros: The art selection, design, and overall aesthetic is impressive. Additionally, the array of restaurants - all of which are top-notch - is excellent.
Cons: Wifi connectivity should be improved - overall, the connection was weak and unstable.
Location: Uncertain.
The hotel facilities are nothing short of grandiose. Excellent condition, aesthetically appealing, highly comfortable. The lobby area is superbly designed and maintained, with true ambiance - generally a challenge for hotels to achieve. Location is convenient for international travelers requiring close access to the airport. Minor drawback - though wifi is included in the price of the room, the connection was poor and undependable, to the extent that using wifi for phone calls via Skype was not possible.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Doha, Qatar

Great hotel lots restaurant and central location

Posted 18-Jan-2015
Great service, we booked a club room and we were granted all kinds of extras, such as transportation to and from the Airport. Earlier check in. Extra rolled bed was brought with no additional charge, good breakfast, unlimited water, soft drinks and coffee/tea plus happy hours on the club. Access to meeting rooms, free wifi and good bedroom with clean comfortable beds and furniture. Great value for one's money.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Berlin/Brandenburg

Oase der Ruhe

Posted 08-Jan-2015
An dem Hotel wird gerade gewerkelt. Die Arbeiten werden wohl auch noch eine Weile dauern. Wir haben uns (in der 5. Etage) aber nicht gestört gefühlt. Dieses Hotel gehört nicht umsonst zu den besten 5 Hotels dieser Stadt.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tampa Florida

Family Holiday

Posted 07-Jan-2015
Pros: Lovely Hotel Property,Location.
Cons: Chinese Food was not good.
Location: Close to the Airport, City and Suburbs of Mumbai.
The initial room we were checked into was quite small for three adults and i had to complain to the front desk as i had made a booking for three adults and paid for the same the Hotel needs to provide accordingly without the customer complaining and then changing rooms. This is common sense and Management should note this. Restaurant was quite expensive and was not very happy with the Chinese food,could do better for 5 star standards.. Everything else was great and lovely property.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Berlin/Brandenburg

Super Hotel in Mumbai!

Posted 04-Jan-2015
Pros: Die ruhige gelassene Atmosphäre.
Location: Circa 10 km vom Flughafen entfernt, aber nicht in der Einflugschneise.
An dem Hotel werden zur Zeit einige Bauarbeiten durchgeführt. Diese werden wohl auch noch einige Zeit in Anspruch nehmen. Sie haben aber unseren Aufenthalt in keinster Weise negativ beeinflusst. Das Personal ist sehr freundlich und zuvorkommend. Wir haben uns in dieser Oase der hektischen Megastadt sehr wohl gefühlt.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Excellent service

Posted 03-Jan-2015
Although the hotel is not located centrally, we thoroughly enjoyed our stay due to the high quality of service, the outstanding attention to detail and warmth of the staff. We felt pampered by the choice of breakfast, rooms are clean, spacious and noise-free.
4 out of 5
Recommended
for Everyone
by A verified traveller

Great hotel close to the Mumbai Airport

Posted 03-Jan-2015
Cons: At the NYE dinner, I have to note that the dinner service was quite slow and the drinks were watered down, including the wine.
I enjoyed my stay primarily due in large part to how kind and hospitable the hotel staff was. They allowed me to view two rooms that I had initially found unsuitable (close to the elevator and other having a very spotting carpet). The Guest Relations staff also accommodated me for the hotel's New Year Eve party, even though it was sold out, so that I would not have to spend NYE in the lobby or airport as I had a 2.30AM departure on Jan. 1. Overall, I enjoyed my stay and will have fond memories of my first New Year's in India.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney, Australia

Warm and friendly hotel

Posted 02-Jan-2015
I usually stay at the intercontinental hotels globally. However on my trip to Mumbai I stayed at this hotel for 4 nights and was very happy with my stay. The service was warm and welcoming, food was brilliant and so were the recreational faculties such as gym and pool. I was always greeted with a smiling face and the service was prompt. Keep up the good work. Definately with return and recommend the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to airport

Posted 02-Jan-2015
Good hotel with all amenities. Hotel staff is up to the mark.