Ratings based on 272 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Chennai

Overnight stay for a Conference at the same venue.

Posted 13-May-2015
Great location, accessible from Western Express highway and Airport. The food spread during the conference had nothing to write home about, very average. But, hey, the Western Closet toilets in the rooms & the banquets were not fitted with health faucets! Strange, if Grand Hyatt expects Indian guests, its pretty obvious that Indians are not comfortable with just toilet paper! Ugh! Toilets in the rooms are embarrassing to use if we're sharing the room with a colleague from work, no latches on the doors!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 03-May-2015
Nice place, very clean, very convenient to the Airport. Will highly recommend
5 out of 5
Recommended
for Everyone
by A verified travellerfrom chandigarh

Excellent location near Airport and value for mone

Posted 02-May-2015
The staff is very good and overall hotel ambiance is just perfect. The best part is the breakfast which takes cate of all types of guest with variety of food from north to south and foreign guests. The room is very comfortable and proximity to Airport is the US of this hotel. We loved our stay.
2 out of 5
by A verified travellerfrom Ahmedabad

Disappointment All The Way...!!!

Posted 16-Apr-2015
1) Checked in on April 3, 2015 and checked out on April 5, 2015. Still have not got my money back which they took as security deposit at the time of check in; even after calling them 'N' number of times. Please note, the amount was supposed to be refunded in 48 hours. 2) Nobody helps you with your bags and helps you to reach to your room when you check in. Almost all the staff members will direct you wrongly whenever you seek help. 3) I asked for a room facing central courtyard. I was handed a room which was facing central courtyard where the renovation work was going on. I surely did not ask to see how they do the construction work, and expect the hotel staff to understand the same. 4) I opted for non-smoking room which was fine, but I wish I could have non-smoking lobby. Every time I steeped out of my room, I could smell only cigarette smoke.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Bangalore

Tooo Good, Value for money..

Posted 10-Apr-2015
Pros: Infrastructure, cleanliness, pool, bath room fittings, fruits.
Cons: All is well.
Location: Near to Airport, Juhu beach, Malls.
I stayed there with my family from 03-04-2015 to 05-04-2015. Thanks to the hotel staff and the management. It was a wonderful experience and friendly staff. My kid enjoyed the pool and the bathroom tub :) . Thank you again..
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel between airport and city

Posted 31-Mar-2015
Had a pleaseant stay Have nothing to complain about The stay was very leading
4 out of 5
Recommended
for Everyone
by A verified travellerfrom New Delhi

Nice premium hotel

Posted 30-Mar-2015
It's a nice hotel as you would expect any 5* to be. Property is huge, rooms are good and nice. Housekeeping guys, the restaurant folks are professionals and really nice. You will find may people in the porch area and it may be possible that you may be ignored if getting down from a normal cab. If you can deal with it and carry your bags with you to your room, then you can definitely come here. And of course, some time will be spent with the check-in process, so count that in. In all, if you are okay with the above two facts and the price you are paying, then good property well connected to BKC and domestic airport and ofcourse nightlife area of Mumbai is not that far away!
5 out of 5
Recommended
for Business Travellers
by Manishfrom Jodhpur

Excellent

Posted 18-Feb-2015 on Hotels.com
It was really awesome experience, will visit again surely.
5 out of 5
Recommended
for Couples
by Nevin Kurtfrom London

Excellent Hotel

Posted 18-Feb-2015 on Hotels.com
Excellent feeling, great hospitality 5 star to staff for being so kind and helpful Special thanks to Mr Jeet
5 out of 5
Recommended
for Couples
by A verified traveller

Comfortable stay; excellent staff; quiet oasis

Posted 17-Feb-2015 on Hotels.com
We had a most comfortable stay and can't say enough about the helpful and excellent staff. The food here is very good (I am speaking mostly of the Indian restaurant) and the coffee shop is excellent. It was a very nice surprise to find a chocolate birthday cake in my room on my birthday. The hotel is close to the airport but since you need a taxi to go anywhere in Mumbai, the location - quite isolated and cordoned off - does not matter that much. In any case, the hotel is an oasis of quiet after the hectic and chaotic city.