Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
91% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Business Travellers
by A verified travellerfrom New York

Practical, Functional and Comfortable.

Posted 23-Feb-2015
Pros: For a hotel with a conference center it is amazingly quiet.
Cons: Loses it appeal when you let commercial cars park in the front lot. If I was just driving by I would think it was a parking lot for Virgin not a hotel
Location: Easy access to motorway without going through central London. Lots of places to eat ( TGIF, Pizza Hut, McDonald, Subway and more)
Pleasant hotel, with easy access to places to eat or dine in. Free Wifi and parking definitely a plus! Perfect for the Business traveler who just wants a clean place to sleep comfortably and inexpensively. Deco is warm and inviting, rooms are warm too! Showers work well, with decent water pressure and you can watch TV on a flat panel.
3 out of 5
Recommended
for Business Travellers
by christopherfrom Hampshire

Disappointed after previously enjoying visits here

Posted 21-Dec-2014 on Hotels.com
I've stayed previously at the airport hotel and thought that other negative reviews had been harsh, though from the moment of arrival, when the receptionist tried to check me in as the wrong person it was not a good stay. During one evening I had dinner in the restaurant and after waiting for 1.5 hours for 2 courses I ended up walking out whilst still waiting for the second course. On the final morning there was no hot water and they could't print out a bill at check out so they took email addresses to send the bill to. I'm still waiting for the email, which is a problem as it is preventing me from submitting expenses.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom leeds, uk

Nice, simple and convenient

Posted 05-Dec-2014
Staff helpful, stayed just one night and it was OK. AA 4 stars, personally I thought it was more 3 solid stars. Ordered room service and the soda was missing all its fizz, I guess they knew or found out quickly, but never called to see if it was OK. That's the diff between 3 stars and 4.
3 out of 5
Recommended
for Personal Event
by Keithfrom Cornwall

Smelly horrible room

Posted 30-Nov-2014 on Hotels.com
Awful room very smelly, broken windows, views and noises of the kitchen Extractor fans. Disinterested staff. When the rooms are better, this hotel is acceptabke, but yhis room was totally unacceptable.extractor fans.
5 out of 5
Recommended
for Couples
by A verified traveller

This traveller left a rating score only Posted 27-Nov-2014 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by A verified traveller

passer son chemin et se rapprocher de Londres

Posted 24-Nov-2014 on Hotels.com
chambres très petites et vieillottes... certaines sans climatisation le service offert dépend vraiment de la personne à la reception, nous avons eu tout et son contraire...
1 out of 5
Recommended
for Business Travellers
by johnfrom bournemouth

POOR.

Posted 21-Nov-2014 on Hotels.com
I haven't stayed here for about 12 months due to standards slipping, they haven't improved! TV's in the rooms loose signal and black out due to poor reception, the alarm I ordered for 6.15 never materialised, when I went to use the shower there was a fault with the button and you could only have a bath which wouldn't have been an issue had my alarm call arrived!. The breakfast was poor at best, greasy/burnt/uncooked depending on what takes your fancy. To cap a memorable stay I had maintenance knocking on my door just after 8am to fix my shower, considering a hadn't reported the fault I can only conclude they knowingly put me in a sub standard room despite the hotel only being half full (the man who checked me in told me so on arrival).
4 out of 5
Recommended
for Business Travellers
by Holgerfrom Köln

Hallmark, Croydon

Posted 21-Nov-2014 on Hotels.com
Lage ist etwas außerhalb in der Nähe eines Industriegebietes. Keine Restaurants fußläufig, Hotelrestaurant war jedoch durchaus ausreichend. Achtung, manche Einzelzimmer sind sehr klein und entsprechen nicht der Kategogie der Buchnung. Ich wurde jedoch ohne Probleme in ein größeres Zimmer umgebucht.
5 out of 5
Recommended
for Couples
by Ted

This traveller left a rating score only Posted 17-Nov-2014 on Hotels.com
4 out of 5
Recommended
for Couples
by Glynfrom Bromley

Pleasantly surprised

Posted 13-Nov-2014 on Hotels.com
Weekend break, the Hotel from the outside is not pleasing to the eye, but once inside we were pleasantly surprised. The foyer/bar area and restaurant are very comfortable and nicely designed.The bedroom was nicely decorated, comfortable and clean. We had a quiet restful stay. The ladies toilet in reception gave my partner an uneasy feeling, described by her as having bad vibes.