Ratings based on 201 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
92% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveller from midlands

given old run down rooms, manager was rude!

Posted 04-Sep-2014
Cons: single rooms need a refurb!
usually stay at this hotel in double rooms however on this occasion booked single rooms, they were all run down and not very clean, one room had paint pealing off the wall and the other room bathroom window was covered in mould. manager was very rude and would not do anything about the issues. customer service was appalling!
2 out of 5
by A verified traveller from West Wales

Very disappointing

Posted 01-Sep-2014
Pros: Nothing
Cons: The booking in system, cleanliness,.
I booked three rooms, 1 family room for two nights through Expedia and 2 doubles for one night through the hotel. A couple of days before we were going to arrive we phoned the hotel to ask what time of day we could have access to the rooms and was told that the 2 double rooms had been canceled, we then went through the booking procedure again. When we arrived we were shown to a double room not a family room, it was finally sorted and we were told that they 'had booked it in wrong'. I checked that the doubles were still okay and was assured they were. When our friends arrived we were told that there were no rooms booked, and had to book them all over again! The rooms were dirty, with used cotton buds in the bathroom and broken light fittings laying on the floor. The bathroom door handle was hanging off. The hotel was very disappointing. I certainly will not be staying there again.
2 out of 5
by A verified traveller

Certainly shouldn't be 4 star

Posted 31-Aug-2014
Pros: The staff were friendly and helpful
Cons: The single rooms should have air-con- especially in a 4 star hotel. Breakfast could be much improved
I stayed I a single room and these don't have aid per conitioning in. The windows only open 2 inches and the temperature in the room was 28c (it was 19c outside) I complained but the hotel didn't have another room to move me to The breakfast was awful. There were 8 children running around- all under the age of about 7 or 8. Several plates were smashed and the parents did nothing about it. I had my breakfast knocked over me by one of the children- no word of an apology. There were no sausages, and the scrambled eggs and beans mivpxed in them. They were not replaced. I was there at 9 am and it wasn't due to finish until 10am. Hardly a pleasant start to the day
4 out of 5
Recommended
for Everyone
by A verified traveller

The Hallmark Hotel Croydon - Good Experience.

Posted 22-Aug-2014
12 day stay - Comfortable and nice rooms. Very polite and helpful staff All round very good experience. Will definitely stay here again.
5 out of 5
Recommended
by A verified traveller

This traveller left a rating score only Posted 28-Jun-2014 on Hotels.com
1 out of 5
Recommended
by A verified traveller

Lovely hotel, Rude Staff and Ignorant Manager

Posted 24-Jun-2014 on Hotels.com
The hotel is really nice, ample parking, great rooms, clean and well maintained. Upon arrival we where we had booked two rooms the member of staff behind the counter stated only one room had been booked and then walked off leaving our engineer to stand at the counter with answer and no one to even ask. It took several calls to the hotel from our head office staff to get through to the hotel to ask the hotel staff to double check their system. The hotels.com confirmation was emailed across to them and at first the hotels reply was we are fully booked, nothing we can do. The duty manager would not talk to anyone and after a hour of battling with the young girl on reception they eventually found a room. The hotel might be nice but the customer service is very poor, I would not recommend this hotel.
4 out of 5
Recommended
for Everyone
by dave from medway

why pay London prices when you can stay in Croydon

Posted 23-Jun-2014
drive to Croydon - park free - bus to East Croydon - 15 minutes to Victoria on trains running about every 12 minutes - saving about £100 compared to train into London and London hotel
5 out of 5
Recommended
for Families
by Simba

This traveller left a rating score only Posted 21-Jun-2014 on Hotels.com
3 out of 5
Recommended
for Business Travellers
by Mr A from various

Posted 11-Jun-2014 on Hotels.com
Although my room was double booked the staff really went out of their way to try and find a suitable alternative for me. All seemed well until 5am in the morning when one heavy good vehicle after another went thundering past my bedroom window. It was totally unbearable and I had to get up at 5.30. This part of my stay was unacceptable and it would be intersting to know if they offer me some kind of compensation.
4 out of 5
Recommended
by A verified traveller

Lovely stay

Posted 10-Jun-2014 on Hotels.com
Bar staff truly excellent! Bed sheets a little bit of a let down - they were not clean; I had a to remove a few small hairs - yuck!