Ratings based on 4 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
4.0 Room cleanliness
2.8 Service & staff
3.8 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by carl from uk

Very disappointing

Posted 05-Jun-2014
Pros: The room has some nice modern touches.
Cons: Service and attitude, the spa temperature, wifi, and breakfast arrangements
Location: Not much, middle of nowhere. A couple of shops and basic restaurants.
It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos. We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits! The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help. Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped! Wifi doesn't work in the room or most of the corridors, had to go to reception. Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here. The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless. Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!
5 out of 5
for Everyone
by Gordon from Reading UK

Great hotel in good location

Posted 10-Sep-2013
We stayed for two weeks and were very impressed. The swimming pools are huge and always sun beds available. Also has sun beds and shades on the beach at no extra cost. The main restaurant buffet was excellent and good value. The hotel is situated in a small seaside town with a small harbour and several tavernas.
4 out of 5
by Ellen from Australia

Avra great for kids :) but not for couples :(

Posted 06-Aug-2013
Pros: New modern hotel, looks great. Staff very helpful.
Cons: Very noisy when it is busy and full of families.
Location: A few lovely restaurants along the beach. Palio Arhontiko, Mylos Cafe, Diktiri, Kyma are some of the better ones. Beach is rocks and pebbles.
Overall I did not enjoy my stay at Avra. The resort was very busy and the majority of guests were young families and I found the noise from children yelling and crying very unpleasant. In fact after 5 nights we left and stayed at Thalassa Resort in Agia Marina an adults only hotel. The plumbing in our room at Avra was not up to a new 5 star standard resort as the sink and shower would fill with water and pool and there was mould around the base. The free WIFI was poor and only worked well in and around reception area. A few positives would be the extremely comfortable bed, the generous sized rooms and the amazing shower head. We never used the pools because again there were too many children and I much prefer the beach :)
Comment from Hotel Management
Dear Sir/ Madam, Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment! Avra Imperial Beach Resort & Spa is friendly to children, while, as a Resort, it consists a perfect choice for romantic getaways. We surely hope your next visit to our hotel would be closer to your expectations, while we do appreciate your kind words on our facilities! Looking forward to welcoming you back to our hotel, we remain at your disposal! Yours sincerely The Management of Avra Imperial Beach Resort & Spa
4 out of 5
for Everyone
by A verified traveller

Good hotel

Posted 30-May-2013
Pros: Layout of the hotel and the atmosphere.
Cons: service at restaurants and in room.
Location: Great.
Great atmosphere and pleasing. Breakfast choices were superb. The only disappointing thing was service at the hotel restaurants was very slow. One place we walked out because the servers did not care to come and welcome us. Room service could improve a bit. Bot on the whole a lovely place to stay in.