Ratings based on 15 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
87% of guests recommend
4.6 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Families
by Mariefrom Bærum

Moro for ungene

Posted 22-Sep-2014 on Hotels.com
Var på en ukes charterferie med venner og 8 barn i alder 8 uker til 7 år. Hotellet har veldig god standard med mange basseng, mange av leilighetene har jo private basseng og i tillegg flotte store fellesbasseng. Mye moro for ungene med Lollo og Bernie og barneklubben. Fantastisk frokostbuffet, delikat og rent og stort utvalg. Rommene store og stilige og veldig godt renhold daglig. Selve landsbyen Kolymbari vil jeg ikke skryte av. Servicen på de to andre hotellrestaurantene enn buffeten var heller dårlig. Alt i alt en veldig positiv opplevelse for oss og ungene.
5 out of 5
for Families
by A verified travellerfrom Stuttgart

Luxushotel in Strandnähe für Familien geeiget

Posted 22-Sep-2014
Pros: Einrichtung, Räumlichkeit, Ambiente, Frühstück. Alles war sehr zufriedenstellend.
Cons: Die Der Schminkspiegel im Bad ist milchig und man sieht nichts, und andere Dinge im Bad bedürfen einer besseren täglichen Pflege.
Location: Das Hotel befindet sich in der Ortschaft Kolimvari und ist ca. 20 kilometer von Chania entfernt.
Haben eine super Woche verbracht. Man braucht auf jeden Fall ein Auto, wenn man zu den bekannten Traumstränden will, die vom Htel aus relativ gut zu erreichen sind, weil das Hotel schon auf der Strecke zu Falasarna, Balos oder Elafonissi liegt. Das Hotel bietet allen Komfort, den man sich denken kann, und deckt alle Wünsche. Vom essen bis hin zum Spa Bereich. Es ist nur besser geeignet für Familien, wenn man sich tagsüber am Pool aufhalten will, da hat man als Paar keine Ruhe. Sehr viele Kleinkinder.
5 out of 5
for Couples
by A verified traveller

This traveller left a rating score only Posted 16-Sep-2014 on Hotels.com
4 out of 5
for Couples
by A verified travellerfrom siracusa

qualcosa in più x essere bello

Posted 07-Sep-2014
Pros: Piscina e tranquillità
Cons: sevizi reception e cura delle camere e di parlare anche l'italiano
Location: Posizione troppo lontana da Chania. Città bella e accogliente e si mangia bene (LITHOS)
Hotel grandissimo e meraviglioso, dotato di tutti i confort. A primo impatto la nostra camera n.17313 era distante dalla sala ricevimento e all'esterno era tutto buio e quindi ci eravamo arrabbiati con il personale. ma poi di giorno era tutto diverso e molto bello. Piscina meravigliosa, ma il mare un po distante e senza spiaggia, ma solo ciottoli e quindi difficile da camminare a piedi nudi. In camera la doccia perdeva acqua lateralmente e quindi eravamo costretti ad asciugare continuamente .Avevamo un accordo via email x € 110 (taxi andata e ritorno) da aeroporto a Hotel e abbiamo pagato € 60 andata e € 60 ritorno e il taxista non sapeva nulla. Al biffet i camerieri ti stanno sempre a guardare e sei privo di muoverti in libertà, ti portono il conto prima di finire di pranzare . Poi siamo andati via il 4 settembre alle 5 di mattina e abbiamo pagato quanto dovuto e una volta partiti in taxi e già lontani dall'hotel , il taxista riceve una chiamata dall'hotel per ritornare e pagare uno scontrino che si erano dementicati di addebitarmi e insistevo con il taxi per dire che perdavamo l'aereo e che avremmo mandato a lui il piccolo importo dovuto.............niente da fare, abbiamo rischiato di perdere l'aereo, Credo che € 250 al giorno sia una cifra esagerata e poi senza pranzo o cena, ma solo la colazione. A malta si paga in suite € 80 con gli stessi servizi al Marina Hotel ed e 95 con pranzo o cena. Non so se ritornerei e poi non ci sono attrattive serali.
4 out of 5
for Business Travellers
by A verified traveller

This traveller left a rating score only Posted 27-Aug-2014 on Hotels.com
5 out of 5
for Couples
by Tim&Isfrom Oslo

Fantastisk service!

Posted 15-Jul-2014 on Hotels.com
Vi hadde et flott opphold på Avra Imperial. Vi likte at hotellet lå litt utenfor Platanias sentrum med støy og mas. Om vi ønsket det tok vi bare busssen (som går ofte) til både Platanias og Chania. Maten på hotellet var bra, men noe dyr. Utvalget av spisesteder i umiddelbar nærhet var ikke veldig bra, men ok utvalg av små butikker og kiosker. Vi vil fremheve den gode servicen på hotellet og vi kan definitivt si at vi vil komme tilbake. Vi håper at de får fikset raskt opp i problemene de hadde med WIFI, slik at vi også kan slippe utgiftene med 3G. Alt i alt en meget bra hotell-opplevelse! Den beste vi har hatt etter mange turer til Kreta.
2 out of 5
by carlfrom uk

Very disappointing

Posted 05-Jun-2014
Pros: The room has some nice modern touches.
Cons: Service and attitude, the spa temperature, wifi, and breakfast arrangements
Location: Not much, middle of nowhere. A couple of shops and basic restaurants.
It's a really busy hotel in the middle of nowhere. Noisiness and poor service throughout. Kids everywhere causing chaos. We had to wait ages to check in. Then there was nobody to help with our heavy bags, so we had to walk absolutely miles with them to the room, including stairs. It's a huge hotel. Room numbers go to 5 digits! The spa was unmanned, until someone returned to the desk after a ten minute wait. Then we found the water unusually cold. Plenty of things didn't work, and nobody around to help. Breakfast was a disaster, people fighting over tables because staff kept sitting new arrivals at already occupied tables. Food is plentiful and varied, but poor quality, breads too dry for example. All the doors to the outside area were locked except one making you feel trapped! Wifi doesn't work in the room or most of the corridors, had to go to reception. Look on google maps, the hotel complex is almost as big as the rest of the town around it. There really is nothing here. The design of the hotel is modern, with a couple of interesting touches, but it's cold sharp and characterless. Overall in summary, it's huge, staff don't care, and there is no form of personal service whatsoever. We are checking out and going elsewhere. We have no idea how it was rated so highly by others!
4 out of 5
for Everyone
by Alessandrofrom Lecco

Bella struttura ricca di servizi

Posted 01-Oct-2013
La struttura é ricca di servizi e ben dimensionata per gli ospiti. Potrebbero migliorare alcuni dettagli estetici relativi ad impianti e dovrebbero prestare maggiore cura alla pulizia dei bagni. Il WiFi tanto sbandierato funziona da poche parti e non benissimo. Il ristorante principale è ampio e con buffet molto ricco. La carta dei vini povera per una struttura così ampia. Nel complesso la scenografia, la gentilezza del personale e l'indubbia qualitá complessiva meritano un giudizio positivo. Difficile trovare, in Italia, strutture simili al medesimo prezzo.
5 out of 5
for Everyone
by Gordonfrom Reading UK

Great hotel in good location

Posted 10-Sep-2013
We stayed for two weeks and were very impressed. The swimming pools are huge and always sun beds available. Also has sun beds and shades on the beach at no extra cost. The main restaurant buffet was excellent and good value. The hotel is situated in a small seaside town with a small harbour and several tavernas.
4 out of 5
by Ellenfrom Australia

Avra great for kids :) but not for couples :(

Posted 06-Aug-2013
Pros: New modern hotel, looks great. Staff very helpful.
Cons: Very noisy when it is busy and full of families.
Location: A few lovely restaurants along the beach. Palio Arhontiko, Mylos Cafe, Diktiri, Kyma are some of the better ones. Beach is rocks and pebbles.
Overall I did not enjoy my stay at Avra. The resort was very busy and the majority of guests were young families and I found the noise from children yelling and crying very unpleasant. In fact after 5 nights we left and stayed at Thalassa Resort in Agia Marina an adults only hotel. The plumbing in our room at Avra was not up to a new 5 star standard resort as the sink and shower would fill with water and pool and there was mould around the base. The free WIFI was poor and only worked well in and around reception area. A few positives would be the extremely comfortable bed, the generous sized rooms and the amazing shower head. We never used the pools because again there were too many children and I much prefer the beach :)
Comment from Hotel Management
Dear Sir/ Madam, Thank you for staying with us during your recent visit to Crete and for taking the time to write this comment! Avra Imperial Beach Resort & Spa is friendly to children, while, as a Resort, it consists a perfect choice for romantic getaways. We surely hope your next visit to our hotel would be closer to your expectations, while we do appreciate your kind words on our facilities! Looking forward to welcoming you back to our hotel, we remain at your disposal! Yours sincerely The Management of Avra Imperial Beach Resort & Spa