Perfect location near the "golden triangle" of shops and food (walking distance), as well as a stroll to the beach. Received warm (VIP) treatment which was the highlight of our Hualien stay. Would book this hotel again without question.
The staff was excellent, always there to help your needs. A few of the team members speak English (albeit a bit broken) but they understand enough to get you buy, so don't hesitate coming here if you don't speak Chinese.
There's a golf course, and a beautiful outdoor pool, and the grass is perfect for a midday stroll. However when we walked to the top of the hill to view the waterfall, it was turned off. Bummer.
Hotel is close to a lot of famous food stalls (as recommended by hotel staff). An 8-hour tour of Hualien and its sights can be booked by the front desk, which is worth every penny because of all the sights you could reach versus struggling with the lack of a convenient public transportation in Hualien. Hotel is close to the train station, and pick up service is available from 9am onwards. Hotel room is spacious and clean, breakfast spread is good. Very recommended!
We came by train to stay two nights and tour Taroko Gorge. You can see the hotel from the train station if you know which way to look, but we didn't at first and the locals at the Info Center by the train station do not know this hotel by its English name. Luckily I had printed out a sheet that had the picture of the exterior on it.
Most front desk staff speak adequate English and helped us book the tour for the following day. All of the staff were very helpful for us. A shuttle bus will pick up outside the hotel and the tour bus will drop you off at the hotel front door on the way back, so that is very handy. Bathrooms are interesting with their large windows looking in the rest of the room, ours had a curtain but not all rooms had curtains for the bathroom window. Breakfast is mainly Chinese, very few western items and the Chinese foods were cooked/tasted much better than their attempts for western food.
We arrived early, they allowed us to leave our luggage while we walked around the city until normal check-in time. They had delivered our luggage to our room, which was nice. Make sure you get your free breakfast tickets from the front desk each day. Lots of Chinese tour groups use this hotel and they are seated in a different dining room from those who are not part of tours. Tour groups food choices seemed to be a little more limited.
Not a lot of restaurants or shopping nearby, but we spent most of our time on the tour so it did not matter much for us.
This is a clean and new hotel. Pleasing to stay at, and good central location.
Breakfast was good enough, but we had experienced better in Taiwan.
The staff were very helpful, and helped us several times.
We felt the air conditioning was a bit overbearing, no matter what setting it was blowing a cold breeze, making the sleep a bit uncomfortable. With the air con on the door to the bathroom rattled too, so we had to wedge a chair up against it to stop it rattling.
I would stay here again, as over all it is a great hotel.
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