El Tepozteco National Park

The staff were great, the resort atmosphere, the parties, the food was excellent!!!

This property has great entertainment and best party atmosphere. Staff is friendly and accommodating.

We stayed for one week and you had to make reservations for the restaurants and they were booked you could only get them for late at night after 10pm. We were out of hot water for one day and no wifi for one day either. Staff were annoyed when you asked them a question or if something spilled and they had to clean up. The frown on you if you have younger kids that need assistance. Some areas had no A/C. Kids pool is being remodeled and pools are peeling from the tiles. Room elevator was not working and it made it a hassle if you have strollers and are on 3 floor. Lobby elevator was also not working. Not family friendly if you have kids 6 and under. A lot of walking since property is large. Food was decent, nice vegetation and eco areas, beautiful beach with clear water and white sand.... Beach was absolutely stuning and beautiful. Will not stay there again..