Ratings based on 922 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston Texas

Perfect Location - Close to Everything

Posted 17-Apr-2015
Pros: Comfortable with a very cozy feel
Cons: Nothing
Location: Perfect location
The staff was extremely helpful and courteous. My room was great and better than I expected. Having morning tea in the room was a plus. Being within walking distance of both the mile and the train station made the stay lovely.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom clackamas oregon

Great hotel. Within walking distance of major attr

Posted 16-Apr-2015
Staff were wonderful. Able to recommend great places to eat that we could walk to. Provided maps and information when needed
4 out of 5
Recommended
for Everyone
by A verified travellerfrom n

Nice hotel saturated in city centre

Posted 15-Apr-2015
Staff was nice, room was comfy although smaller than we expected, but only thing breakfast was not that great not variety for vegetarians
5 out of 5
Recommended
for Everyone
by A verified travellerfrom County durham

Enjoyable stay

Posted 06-Apr-2015
So nice, good location would happily recommend to a friend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Apr-2015
Great location close to everything comfortable beds nice staff, all around very pleasant stay
5 out of 5
Recommended
for Everyone
by A verified travellerfrom SF bay area

One of the nicest hotels I've stayed

Posted 06-Apr-2015
Pros: Very large room, esp. by European standards. Nicely furnished.
Location: Great location...within about 100 feet of the Royal mile. Right in the heart of old town Edinburgh.
Quick weekend getaway during a business trip. Great location..about three blocks from the castle. Many nearby restaurants. Very large, nicely furnished room. Like many European hotels there were 3-4 steps in the hallway between the elevator and most rooms. And the windows in my room were well above eye-level so there was no view. Neither of which bothered me but might some people. Overall a great stay!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Evanston, IL

Excellent Location, disappointing otherwise

Posted 05-Apr-2015
Pros: Excellent Location. A few select staff members who seemed to genuinely care about our comfort and enjoyment. Nice rainfall shower
Cons: Hotel should explicitly & emphatically communicate 3:00 check-in restriction. Lackadaisical housekeeping.
Location: Just off the Royal Mile, about mid-way between Edinburgh Castle and Holyrood House in Old Town. Quick walk to New Town.
Our visit to the Fraser Suites got off on a bad note, and didn't improve much from there. The hotel has a strict policy of 3:00 pm check-in. We arrived at 10:00 am, severely jet-lagged. No other accommodations could be made. It was clear from the fact that we were only admitted at exactly 3:00 pm, that this was based on strict adherence to an arbitrary rule, and not based on any inclination to accommodate, or the actual state of the room. We only received housekeeping service on 3.5 of the 7 days we were there. (The .5 day refers to the day the hotel celebrated "Fraser Day" on March 31, during which the staff is takes a holiday from the grueling burden of not providing housekeeping services.) The room was nicely appointed, but nothing special. Cramped by USA standards, but decent (all things considered) by European standards. We booked this primarily on price and location, and didn't have super-high expectations on service or comfort. The reason I put "Yes" in response to the prompt "Would you recommend this hotel to a friend?" is that I might still book there based solely on those two criteria. But don't have any expectations over and above those two criteria.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Madrid

Muy bueno

Posted 05-Apr-2015
Personal muy bien. La ubicación es la mejor posible para ver la ciudad y a pesar de ello muy tranquilo. Es un edificio antiguo restaurado hace poco y está todo impecable y muy acogedor dado su pequeño tamaño. La única pega el desayuno donde faltaba fruta.
5 out of 5
Recommended
for Everyone
by A verified traveller

Edinburgh

Posted 04-Apr-2015
Pros: Very nice and would highly recommend
Cons: Bathroom lighting and no plug for blow dryer in the bathroom.
Location: Close to everything. St. Giles church, the castle, train station is pretty close, lots of shops & pubs
Perfect location, close to everything on the Royal Mile. Beautiful rooms, very clean, nice details. Free Wi-Fi. Helpful staff, nice lobby. Lots of food close by. Loved everything about it....
4 out of 5
Recommended
for Couples
by A verified travellerfrom Paris

A recommander

Posted 31-Mar-2015
Pros: Le lieu - la décoration tendance et élégante.
Cons: Un nettoyage des moquettes serait nécessaire.
Location: Tous les monuments (ou presque) de la ville à proximité -
Cet hôtel situé dans old town est très central. A proximité de nombreux monuments, restaurants et pubs. La chambre (suite junior) était relativement spacieuse. Le plus : tout l'équipement qu'une petite cuisine - idéal pour ceux qui souhaitent prendre le petit déjeuner dans la chambre à moindre coût. Cependant l'hôtel il y a aussi un restaurant dans l'hôtel. Le personnel est sympathique.