Ratings based on 881 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
by A verified travellerfrom Lima, Peru

Sort out your mattresses

Posted 24-Feb-2015
Pros: The location was fantastic!
Cons: BEDDING MATTRESSES
Location: The Edinburgh Castle
The room was decent, services was good, the location was great! I expect when booking in a four star hotel, the bedding would be comfortable but I did not have this experience. I am only 5ft 8 and my feet were hanging off the bed. The beds mattress was compromised, poor condition, I literally sank and did not have a good sleep for the both nights I was booked in for. I had recently had under spinal surgery last year and I wanted to be comfortable in an outstanding hotel, shows that prices may not suit the service.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom North Wales

Excellent hotel in a brilliant location.

Posted 22-Feb-2015
Pros: Luxurious rooms and great location.
Location: Steps from the Royal Mile and close to bars and restaurants.
We stayed at the Fraser Suites for three nights and were very impressed. The hotel is in a perfect location for sightseeing and close to some excellent bars and restaurants. The rooms are clean and well furnished. The kitchenette facilities were very useful. We would certainly stay there again.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom northern ireland

great location

Posted 21-Feb-2015
Pros: location
Cons: listen to guests who request specifics such as it is my birthday and hopefully we get a lovely room, especially when I told them I had been there las
Location: near absolutely everything you could wish for. Royal mile, Princess street. lots of walking so Edinburgh is only for the fit.
very disappointed with first room, very pokey and view of air conditioning monstrosity. however we were moved immediately on request. Still second room smallest and view of other apartments with people in them! and roofs. No privacy. we were just unlucky with our room allocation. if you don't mind no privacy and no views perfect for you. fantastic location and good facilities. very pleasant and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2015
Fantastic and central.
5 out of 5
Recommended
for Everyone
by A verified traveller

Very good hotel, close to local attractions

Posted 17-Feb-2015
Pros: The staff were extremely helpful and had a good knowledge of the area.
Location: Fantastic location, many of the local attractions were within walking distance, including the castle, museum, Calton hill and the Botanical Gardens.
Suberb hotel. Clean, well equipped and nicely furnished room. Communal areas were very good too.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Sydney

Great location and lovely room

Posted 16-Feb-2015
Pros: See above - location is great, rooms are well appointed and clean.
Cons: Customer service training is recommended for the restaurant staff (see previous)
Location: Edinburgh is a great city to visit. As a single woman travelling alone I felt safe. The city has a very rich history and many galleries and museums.
The hotel was very good and well located right in the heart of the Old Town. Reception staff let me check in early as I was feeling a bit unwell which I really appreciated. They also provide very good pamphlets to allow you to do self-walking tours of the Old and New Towns. The hotel has its own restaurant - I ate their for breakfast most mornings. The staff were very helpful and the continental breakfast was good. I also ate their twice in the evenings. The first time the services was average, the second time it was dreadful. I was made to feel unwelcome and when I raised my concerns with them I was told they were sorry but too busy. I worked for many years as a waitress and their work was constant but not overwhelming. I think that, busy or not, their service should have been more welcoming and professional.
4 out of 5
Recommended
for Everyone
by A verified traveller

City Break

Posted 15-Feb-2015
we stayed for two nights. It was good, very good.. I mean, really really good. Know what I mean? When a place just seems to feel right. Well Fraser suites is that place. I wish I was there now in fact.
3 out of 5
by A verified travellerfrom Scotland

Great location

Posted 09-Feb-2015
Pros: Location
Cons: Cleanliness
We have stayed several times in this hotel but disappointed this time with the level of cleanliness in our room and the poor attention of staff when a complaint was made by our friends. Always enjoyed it in the past.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Isle of Wight

Great location, near to centre of the city

Posted 02-Feb-2015
Pros: Location
Cons: Air conditioning would be helpfil
Location: St Giles Cathederal, Greyfriars Bobby memorial, Real Mary Kings Close, all nearby.
Really pleasant stay, only negative comments relate to the fact that the room has no air conditioning so it was quite hot at night. Plus the fact that there were renovations going on that we did not know about until re arrived. Catering there was quite limited. Otherwise really good.
5 out of 5
Recommended
for Couples
by A verified travellerfrom Oxfordshire

Great location - easy access to Old and New Town.

Posted 27-Jan-2015
Excellent stay recently in the Fraser Suites, Edinburgh. Really good location just off Lawnmarket and within easy walking distance to everything. Bed was beautifully soft - heavenly!