Ratings based on 397 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Everyone
by A verified traveller from Kent, UK

Lovely hotel with excellent transport links

Posted 18-Oct-2014
We have just returned from our stay here, we cannot fault this hotel. The rooms were comfortable and always immaculately clean. We loved the swimming pool and sauna too. All staff were very friendly and helpful. Transpott links were excellemt into and around the City, with a bus stop almost outside the hotel and the station just a short wall away, which was only a short 8 minute journey into Edinburgh. We loved taking short walks to the harbour and along the seafront. We would definitely stay here again.
4 out of 5
for Everyone
by A verified traveller from Bristol

Good value hotel with helpful staff

Posted 15-Oct-2014
Pros: Staff, atmosphere, leisure centre, location
Cons: Breakfast. Quality is very average and selection available haphazard - e.g. yoghurts all cherry one morning and all rhubarb the next.
Location: Good access to major routes
Not everything was perfect, but the staff here are so helpful and friendly that a few minor niggles can be overlooked. The leisure centre is clean and more than adequate. We stayed Sat and Sun nights and the hotel was almost fully booked - but we would not generally have known this from the service we received. A word of advice - the main restaurant is closed on Sunday evening so if you want to eat in the hotel it's advisable to pre-book a table in the Options bistro. On the Monday morning 30-40 people arrived for breakfast between 9 and 9.15 am (this was not a tour group but couples and families travelling separately) and although breakfast finishes at 9 and the dining room was therefore almost full at this time, the staff rushed around trying to clear tables as soon as guests left to accommodate them all and nobody was told that they were too late for breakfast. This did mean that some of those who arrived 9.15 were queuing for a good 10 minutes, but many hotels would have simply told them they were too late.
5 out of 5
for Everyone
by A verified traveller from East Anglia

Kind and helpful staff

Posted 11-Oct-2014
Pros: Staff were friendly and helpful
Location: Great for travel around Edinburgh.
We had problems due to family illness and had to cut our stay short. The reception staff were extremely kind and hepful.
5 out of 5
for Everyone
by A verified traveller

Great staff

Posted 08-Oct-2014
Pros: Bests breakfast in town
Cons: Barman tried to short change me twice
Location: good
staff were absolutely excellent when working with a group of disabled guests
5 out of 5
for Everyone
by A verified traveller from Wales

A bit false as we were upgraded

Posted 05-Oct-2014
Pros: It was close to where I wanted to be.
Location: Not a lot near by but an excellent transport system at very low cost will get you anywhere.
We were upgraded to a club room. This was excellent and I could find no faults whatsoever.
4 out of 5
for Everyone
by A verified traveller from The Lake District

Nice hotel with pleasant staff

Posted 24-Sep-2014
Pros: See above !!
Cons: The hot breakfast food never seemed to be very hot only warmish !
Location: Handy location and many things available to do in Edinburgh.
Stayed in a twin room for 3 nights. Bedroom was hot even with no central heating on, think the heat came from the scorching towel rail in the bathroom (which sadly lacked a window) !! Beds were comfortable as long as you don't mind rock hard pillows!! Hotel was pleasant enough and would probably consider staying there again if going to Edinburgh as it was easy to commute to the city by bus as the bus stops were about a minutes walk from the hotel car park. Cost of accommodation very reasonable compared to some outlandish prices in Edinburgh itself, and at least car parking is free !
2 out of 5
by A verified traveller from Calgary,Canada.

Close to trains

Posted 22-Sep-2014
The hotel has a great location, just a 5 minute walk to the station with only a 10 minute journey into central Edinburgh, and around 15 minutes walking to the nearby ASDA. Upon checkin and check out the staff were extremely nice. The room however wasn't the best. My room, 114, felt cramped. The tv didn't clearly pick up bbc 1, 2, ITV or channel 4 an had thick black lines on these. The wifi, while strong in the hallway outside the room, quite literally stopped at the door and thus, unless you sat on the floor behind the door, didn't work. The bathroom also seems like it has seen better days.
4 out of 5
for Everyone
by A verified traveller from USA

Better than I thought it'd be

Posted 14-Sep-2014
Booked a room that included breakfast. Wasn't expecting much, as this was on the outskirts of Edinburgh, but was pleasantly surprised. Rooms were better than expected, clean, roomy. The attached restaurant was again better than I expected for dinner. Breakfast was good. The only hiccup was that while my reservation was to include breakfast, the hotel disagreed. I had to find a screenshot of my expedia reservation which explicitly stated that it did and email it to them before they'd concede. They remarked that this wasn't the first occurrence that week. You'd think they'd get it sorted. Still, apart from that (and to be fair, that was a minor inconvenience), my stay here was a pleasant surprise.
4 out of 5
for Everyone
by A verified traveller from Wales

Friendly staff and good food

Posted 13-Sep-2014
Pros: Swimming/spa pool
Location: On outskirts of Edinburgh so need to use bus to get to centre
As hotel is on outskirts of the city you need to use buses which stop outside hotel or taxis if you want to get to city centre. Visited Royal Yacht Britannia - very enjoyable and interesting
4 out of 5
for Couples
by A verified traveller from inverness

short break

Posted 08-Sep-2014
Pros: we took our small dog with us and felt very welcome the rate for taking our dog was very good and very reasonable
Cons: from what we saw and experienced their is very little I would say needs to be improved with exception of bigger car park
Location: the location was outside Edinburgh a 20 minute travel to city centre which is exactly what we wanted was not far from amenities
food good staff very good service good surrounding's pleasant prices very reasonable amenities very good cleanliness very good a very good experience overall and would go back again also would recommend to friends and family