Ratings based on 237 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom london

Give it a miss until its improved

Posted 01-Dec-2014
Pros: Not a lot
Cons: Nearly everything
Location: Fantastic sea front position - wasted on this Mercure.
What a let-down. I've stayed in a few Mercures & previous experiences were why I elected for this hotel above others in Brighton - they need a "secret shopper" URGENTLY. It's tatty, it’s unwelcoming and it’s overpriced. The manageress tells me they got a 4* rating for the 3rd year in a row just recently - quite how is beyond me. No one gave a monkey's - phoning to check details was a mission – the receptionist could barely speak English. The assessor clearly never spent a night in one of their beds or bothered to look at the mouldy window surrounds & the bubbled plaster around the windows - that's a given. The parking was advertised at £18 on Expedia and the 40% hike we paid (yes £25!!) was "Brighton's going rate" apparently. Expedia need to update their "extras" menu, please note! For what we paid for a v basic non-air-conditioned room - breakfast extra & proper coffee £1 a cup on top of that - that well known phrase "rip off" springs to mind. We went up the road for breakfast choosing not to experience any further overpriced offerings. Staff were unenthusiastically "doing us a favour" or so it felt & the bar (well the area they served drinks in) was absolutely appalling-the untrained staff served 2 different "cocktails" & the only dissimilarity was that the glasses were a different shape. A real amateur display from beginning to end. No, I wouldn’t return & no I didn't enjoy it. The best thing was checking out & that experience wasn't much better than anything else.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Loughborough

Nice looking hotel overlooking the sea front

Posted 24-Nov-2014
Well positioned hotel close to the buzz of Brighton and Hove and all the wonderful restaurants and shops.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel in good location with parking available

Posted 21-Nov-2014
Efficient and freindly staff. I got a good deal on a midweek business stay and paid slightly more than many of the usual budget offerings, and the hotel offered slighlty better accommodation than those so it was good value. The building is looking a little tired and dated and is certainly not up to the standard of some other Mercure hotels I've stayed at (Exeter for example). Breakfast was good, it would have been even better if they hadnt run out of bacon. No idea how this can happen as it wasnt busy and I didnt arrive late?
3 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Ok hotel in Brighton

Posted 17-Nov-2014
Expensive for one night at £185. £85 too much but the room was very comfortable and clean. Breakfast was basic and ok
5 out of 5
Recommended
for Couples
by A verified travellerfrom Surrey

Good location to easily reach the main attractions

Posted 12-Nov-2014
Pros: Loved the Victorian building and found it to be very clean. Beds are so comfortable. Breakfast just right.
Cons: Had a bit of trouble with opening door with the card lock key.
Location: Laines/Churchill Shopping Centre not too far away. Pier and Brighton Wheel very close by. Some very good pubs and jewellery shops.
Enjoyed exploring Brighton and having the time to do everything in a day, plus an enjoyable dinner at a nearby restaurant on the beach front.
2 out of 5
by A verified travellerfrom Solihull

Great seafront location in a fading old building

Posted 08-Nov-2014
Pros: Wonderful seafront location
Cons: Clean the windows. Clean the courtyard. Keep drop-off parking space clear. Provide accurate information in advance. Price as a 3 star Hotel.
Location: Seafront location in central Brighton. Easy walk to The Lanes and all main attractions.
If you are looking for a 4 star hotel in Brighton avoid the Mercure Brighton Seafront. I expect it would be 3 star at best if rated now. The location is good, the staff were fine and parts of the building are very smart. Our room was clean, tidy and comfortable, but quite dimly lit with dirty sash windows looking out into a dirty "inner courtyard" space. We got a discounted rate (approx £100 for a double room, room only, parking not included) and even then thought the value just ok, but not great. There were many other niggles which I will not elaborate. Best thing by far is the location.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Surrey, UK

First time at The Mercure in Brighton

Posted 03-Nov-2014
Pros: Staff, location, breakfast
Cons: The breakfast room was totally overheated on both mornings, it's nice to have a compy environment for breakfast, but we were sweltering!
Location: Location in great as you step across the road and you're on the beach/promenade!
My husband and I spent 2 nights at the Mercure Hotel in Brighton in the end of Oct '14. Our deal included breakfast, and overall the stay was really gerat. The only little snag was that the room was very small, and the wardrobe was not big enough to hang all our clotes up in. Also, there were no dawers for underwear etc, so adding those items to the wardrobe with no door (!) made the room feel cramped and messy. Staff were excellent and thebed was great!
2 out of 5
by A verified traveller

poor quality room, small, in need of recap

Posted 02-Nov-2014
location good, hotel is very dated and tried, stay at many Mercury hotels, this must be the worst
4 out of 5
Recommended
for Everyone
by A verified traveller

Hove Seafront

Posted 01-Nov-2014
Pros: Location right by the beach, staff helpful and well mannered.
Cons: Fix the carpets in the rooms.
Location: It's right near Brighton city centre, everything you could want is on the doorstep.
Not a bad hotel. Room was comfortable, but a little tired. Overall the room was better than a Premier Inn on a good day, and as we did not pay the full tariff, but got it very discounted via Expedia happy enough with it. Main criticism of the room, was the carpet was very, very worn by the door, to the point that it was thread bare and could trip someone up. Rest of the room pretty good, but a bit tired too. Like the en suite showeroom, telly was good - free Wifi a massive factor in us booking, we watched Netflix their telly had a very annoying feature where our radio show was interrupted by a message alert for the owner of a car that they needed moving. Bar food was okay, burger not bad, annoyingly the salmon fillet was not available, and there were few healthy options food wise.
2 out of 5
by A verified traveller

On the sea front- not worth the money

Posted 06-Oct-2014
Water was cold I could hear the lift all night Hotel was so so hot! Pillows really hard