Ratings based on 319 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveller

Weekend in Brighton

Posted 27-Jul-2015
Pros: Wifi, Breakfast and staff
Cons: The cleanliness of the bed and the temperature control in the room. The whole decor of the hotel could do with improvements.
Location: There is shopping, bars and restaurants, parks and seaside including the pier and funfair.
The hotel is OK but looks a bit outdated, the staff are friendly enough and even printed off our boarding passes for us. The stairs are split with fire doors and there is only one lift so when it is busy there is a long wait. The room we had was not very big and had no view it was also very stuffy with no air con (there was a fan provided) the cleaning staff did a good job but the bed had bed bugs and could do with a deep clean. WiFi is good but we didn't have breakfast included and at 10 pounds each its a bit expensive. The cooked breakfast was good but the coffee was a disappointment. I would say overall its a reasonable price for the facilities.
3 out of 5
Recommended
for Everyone
by A verified traveller from staines

Very convenient location right on seafront

Posted 21-Jul-2015
Friendly staff. Clean, small and slightly dated rooms. Only negative was breakfast. Short staffed and empty trays not replenished quickly enough.
3 out of 5
Recommended
for Everyone
by A verified traveller from brighton

Close t beach but too far from pier

Posted 18-Jul-2015
It's a good hotel. Value for money. Decor is a bit outdated
2 out of 5
by A verified traveller from Cambridge

Very disappointing 4 star

Posted 13-Jul-2015
Pros: Not a lot
Cons: Cleanliness, decoration
Location: Location was good, on the seafront
When i booked this secret hotel i thought it should be good as a four star hotel. What a disappointment!, being in the travel industry and having used Accor and Mercure hotels through out Europe with thousand of room nights. How they get away with being a four star i do not know. A small pockey room, with no wardrobe just a hanging rack, a tiny bathroom with just enough room to climb into the shower. The room was very stuffy and only able to open the window a very small amount. A very poor nights sleep indeed.Room in general very poor decorative order, dirty paintwork, old damp patches etc. And all for £200 without breakfast!!!
3 out of 5
by A verified traveller from England

Nice hotel but technology not so good.

Posted 04-Jul-2015
Pros: Nice location on the seafront - a bit of a walk if you're coming from the train station (20 mins).
Cons: The technology/key card problem.
Location: Plenty of places to eat within walking distance (e.g. Bucket & Spade cafe) and Brighton Pier, The Lanes and Pavilion Gardens about 20 mins away.
I stopped at the Hotel Mercure in June 2015 for 2 nights (during the heatwave) and whilst the hotel itself was fine, I had problems with the key card not working both days. So, twice, I had to traipse back to reception to get this fixed. I wasn't offered an apology, only told that the key cards are 'sensitive'. I've never experienced this problem with key cards in other hotels. Also, the free internet was patchy and I kept having to re-join the network, which was slightly annoying :(
4 out of 5
Recommended
for Everyone
by A verified traveller

매우 좋았어요

Posted 02-Jul-2015
대체로 권장할만 합니다. 에리베이터 고장이 너무 잦더군요. 시설은 오래됐지만 체계적으로 잘 관리되고 있었어요.
1 out of 5
by A verified traveller

27C

Posted 23-Jun-2015
It was 27C in the room, there was not aircon as it is 4 star hotel and I paid £25 per night for parking
4 out of 5
Recommended
for Everyone
by A verified traveller from bristol england

Lovely hotel, excellent location.

Posted 14-Jun-2015
Lovely hotel, great location! Rooms were a good size, nicely decorated, we had patio doors leading out to a shared patio garden which was a nice . Only critisism is as a paying guest it would have been nice to have had free parking and the exterior of hotel could have done with smarten up
2 out of 5
by A verified traveller from Northampton

Travelodge would have been better

Posted 02-Jun-2015
Pros: Nothing
Cons: Everything
Location: Long walk from Brighton pier
Biggest problem was window that was/had to be propped open with TV remote to keep it ajar. Ridiculously small room, not very clean, with no hoot water for a shower. Very disappointing compared to previous Mercure experience
2 out of 5
by A verified traveller from uk

Okay for 1 night

Posted 31-May-2015
Pros: Location good , decor in. Hotel needs updating
Cons: Yes communication skills with night porter!
Location: Lots
Booked double room ,booked into family room on the 4 th floor very depressing 3 beds & windows & doors very dirty bathroom down 4 steps dark decor , asked for different room hotel fully booked ! Given room on 1 st floor very nice however locked out of room x 8 during stay Came back at night to find my room allocated to another person lucky in my my party as they had accessed to the room & luggage etc & night porter stated hotel fully booked & no rooms available by magic found me. Small single room ! Smelt very smoky & agin cleanness very poor .following day was informed that was allocated a room but. The night porters couldn't locate it ! Again locked out of room x2 following breakfast , which in itself is minimal only bread available was toast ? & rushed to. Leave very small dining room for such a large hotel