Ratings based on 290 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Stockton-on Tees

Reasonable cost sea front hotel.

Posted 20-May-2015
Pros: It was comfortable, a 15 to 20 minute walk to the pier, slightly less to the Lanes
Cons: Perhaps a coat of paint on the frontage and revolving main door.
Location: Located on the sea front. The pier is a fun fair and eating area. close by is the Sea World aquarium,and the Lanes are for shopping & eating.
Good welcome from the reception staff. Did not have a evening meal in the restuarant, but the breakfast was of good quality and was a buffet style. Again, the staff were efficient and very helpful.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Nice hotel, not sure about 4****

Posted 18-May-2015
Unhappy with the £25.00 fee to park your car in their car park, breakfast was good, small bar, expensive for what you got.
3 out of 5
by A verified travellerfrom West London

Seafront Hotel but a run down building!

Posted 18-May-2015
Brilliant location but the building very dated and needs updating. The bedroom and bathroom were clean. The windows were the old style single glazed and could not shut properly, had draft coming through all night! I changed my booking prior but staff at the hotel did not update their system, as a result there were confusion when I arrived. I booked a wake up call the night before but didn't receive the wake up call, I was late for my meeting next morning. The staff were very polite though.
2 out of 5
by A verified traveller

Posted 22-Apr-2015
Vi oplevede især tæpperne på værelserne som meget beskidte og støvet, ingen mulighed for udluftning, kedelig morgenmad og ringe ringe aftensmad..!! Men at bo så tæt på havet toppede da den skuffende oplevelse på hotellet..:)
4 out of 5
Recommended
for Everyone
by A verified travellerfrom b

Close to beach

Posted 21-Apr-2015
Nice hotel and good choice for breakfast. On mini break without our children.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Penzance

Close to sea front in Brighton

Posted 17-Apr-2015
Pros: Position
Cons: The place seems tired and the bar and evening restaurant options were not appealing at all.
Location: Not much by way of local nearby restaurants but close enough to the town centre to walk there
Disappointing experience overall. Food not very appetising or appealing so I ate out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Herts

Perfect base camp for the Marathon weekend

Posted 13-Apr-2015
Pros: The restaurant looks out onto the promenade and the sea and is very comfortable. I loved that it is really old.
Cons: Softer pillows would be nice but thats my personal preference.
Location: The location is just a short walk from the pier and finish line of the marathon so couldnt be better really.
A great hotel with a high quality breakfast. Clean and warm. We had a room that opened onto a courtyard and while disappointed at not having a sea view at first - I realised that the silence at night was worth more than the view. The lighting in the courtyard is rather bright although I understand that there is a reason for this. We are entering the 2016 marathon tomorrow afternoon and I'll be booking this hotel again!!
3 out of 5
by A verified travellerfrom West Sussex

Posted 04-Apr-2015
Pros: Reception staff were very helpful
Cons: Bar area could be made cosier. Chairs need replacing
Hotel just o.k. A little bit sad, and public areas cold and basic.
2 out of 5
by A verified traveller

Tired hotel long walk from the centre

Posted 30-Mar-2015
Clean hotel good breakfast great staff. Not enough breakfast tables. Was upset by some noisy girls in a room two nights running woke us up at 3.45 night manager was good but spoilt holiday.
2 out of 5
by A verified travellerfrom Stafford

Overpriced and disappointing Hotel!!!

Posted 09-Mar-2015
My partner and I stayed in the Mercure hotel just 2 nights ago and I can safely say we will not be returning. For the price of £135.20 (for one night) we were expecting at least a clean room with hot running water. As soon as we set eyes on the room we were disappointed. The pictures on the booking websites are a far cry from the reality. We noticed cobwebs hanging from the ceiling, we also attempted to order room service before 10pm but were told we weren't allowed to as "the gas had been turned off". My partners phone, my phone and the television in the hotel room all stated the same time of 9.54pm, however the reception staff insisted that it was after 10pm so room service had ceased!! The next day all I wanted to do was have a hot shower and leave but even that was too much to provide as the water was less than luke warm. £135.20 wasted!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!