Ratings based on 253 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
85% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travellerfrom Luton

disappointing

Posted 09-Jan-2015
Pros: the bed was comfortable
Cons: software and hardware facilities
Location: a bit far from the railway station. would have stayed another hotel closer to the train station.
would not stay at this hotel again. I think it is only stardard of 3 stars. Not 4 star hotel at all. The hotel need some upgrade again and it looks worn out and old. The receptionist wasn't all welcome. When I arrived, she was still typing on the computer, and ask me to wait. A few minutes later, someone asked her if she wants to have a cup of tea, then she said yes. Until I said is someone else can help me, she then stopped typing on the computer and started to check me in.
3 out of 5
by A verified traveller

Ok, but slightly shabby hotel.

Posted 04-Jan-2015
Ok hotel, nothing special, with: Drab room, £25 for overnight parking, and not really enough staff on reception. Good location though on the seafront close to the centre. Get there early to get a parking space though.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Norwich UK

Mercure Hotel, Brighton. Christmas 2014

Posted 02-Jan-2015
Pros: Other than the room size (this time) - everything.
Cons: I would have to stay for an extended period - say a week to ten days to make further comment.
Location: Excellent location on the seafront. A mile from the East Pier and Town Centre. Local and multicultural dining. The Lanes, The Pavillion, Entertainment
We stay at the Mercure over the Christmas period because it is a nice, friendly hotel; the best within easy walking distance of our relatives who reside in Brighton. The only negative comment I can make is about the size of the room - a bit on the cramped side for two people. The end of the bed was really close to the dressing table. The room was a good size for one person and a single bed, not a double and two people. Because we were only using it to sleep it was otherwise very nice. This was our third or fourth stay.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom London

Great hotel on seafront

Posted 30-Dec-2014
Pros: Excellent location
Cons: Room was a bit 'tired'
Location: Brighton is a great resort for seaside walks and shopping!!!
Nice to find an hotel for a Saturday night stay in Brighton at a reasonable rate. Great Staff as well!!!!
2 out of 5
by A verified travellerfrom london

Give it a miss until its improved

Posted 01-Dec-2014
Pros: Not a lot
Cons: Nearly everything
Location: Fantastic sea front position - wasted on this Mercure.
What a let-down. I've stayed in a few Mercures & previous experiences were why I elected for this hotel above others in Brighton - they need a "secret shopper" URGENTLY. It's tatty, it’s unwelcoming and it’s overpriced. The manageress tells me they got a 4* rating for the 3rd year in a row just recently - quite how is beyond me. No one gave a monkey's - phoning to check details was a mission – the receptionist could barely speak English. The assessor clearly never spent a night in one of their beds or bothered to look at the mouldy window surrounds & the bubbled plaster around the windows - that's a given. The parking was advertised at £18 on Expedia and the 40% hike we paid (yes £25!!) was "Brighton's going rate" apparently. Expedia need to update their "extras" menu, please note! For what we paid for a v basic non-air-conditioned room - breakfast extra & proper coffee £1 a cup on top of that - that well known phrase "rip off" springs to mind. We went up the road for breakfast choosing not to experience any further overpriced offerings. Staff were unenthusiastically "doing us a favour" or so it felt & the bar (well the area they served drinks in) was absolutely appalling-the untrained staff served 2 different "cocktails" & the only dissimilarity was that the glasses were a different shape. A real amateur display from beginning to end. No, I wouldn’t return & no I didn't enjoy it. The best thing was checking out & that experience wasn't much better than anything else.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Loughborough

Nice looking hotel overlooking the sea front

Posted 24-Nov-2014
Well positioned hotel close to the buzz of Brighton and Hove and all the wonderful restaurants and shops.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel in good location with parking available

Posted 21-Nov-2014
Efficient and freindly staff. I got a good deal on a midweek business stay and paid slightly more than many of the usual budget offerings, and the hotel offered slighlty better accommodation than those so it was good value. The building is looking a little tired and dated and is certainly not up to the standard of some other Mercure hotels I've stayed at (Exeter for example). Breakfast was good, it would have been even better if they hadnt run out of bacon. No idea how this can happen as it wasnt busy and I didnt arrive late?
3 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Ok hotel in Brighton

Posted 17-Nov-2014
Expensive for one night at £185. £85 too much but the room was very comfortable and clean. Breakfast was basic and ok
5 out of 5
Recommended
for Couples
by A verified travellerfrom Surrey

Good location to easily reach the main attractions

Posted 12-Nov-2014
Pros: Loved the Victorian building and found it to be very clean. Beds are so comfortable. Breakfast just right.
Cons: Had a bit of trouble with opening door with the card lock key.
Location: Laines/Churchill Shopping Centre not too far away. Pier and Brighton Wheel very close by. Some very good pubs and jewellery shops.
Enjoyed exploring Brighton and having the time to do everything in a day, plus an enjoyable dinner at a nearby restaurant on the beach front.
2 out of 5
by A verified travellerfrom Solihull

Great seafront location in a fading old building

Posted 08-Nov-2014
Pros: Wonderful seafront location
Cons: Clean the windows. Clean the courtyard. Keep drop-off parking space clear. Provide accurate information in advance. Price as a 3 star Hotel.
Location: Seafront location in central Brighton. Easy walk to The Lanes and all main attractions.
If you are looking for a 4 star hotel in Brighton avoid the Mercure Brighton Seafront. I expect it would be 3 star at best if rated now. The location is good, the staff were fine and parts of the building are very smart. Our room was clean, tidy and comfortable, but quite dimly lit with dirty sash windows looking out into a dirty "inner courtyard" space. We got a discounted rate (approx £100 for a double room, room only, parking not included) and even then thought the value just ok, but not great. There were many other niggles which I will not elaborate. Best thing by far is the location.