Ratings based on 4,711 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Denver CO

Extremely comfortable accommodations

Posted 18-Dec-2014
I cannot say enough about this hotel. We upgraded our room to a suite for very little extra expense, and could not have been more comfortable. The staff was so helpful. The decor was classic. We were close to everything. We will stay there every time we're in Chicago.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Venice, Italy

Great for Christmas shopping

Posted 17-Dec-2014
Pros: great location, nice staff, beautiful room, we got a great deal
Cons: Bed was too hard and uncomfortable, you couldn't use the refrigerator having to remove something and incurring a bar charge, check-out was early
Location: great location for Christmas shopping!
Great location, lovely hotel, just needs a better bed and a few tweaks to make it perfect.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Dec-2014
Had a great stay. Location was perfect and the staff was great.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom spain

Muy céntrico y cómodo para visitar la ciudad

Posted 14-Dec-2014
La recepción y entrada es algo pequeña y se encuentra en la segunda planta.
4 out of 5
Recommended
for Couples
by A verified traveller

in the heart of the Mag Mie

Posted 12-Dec-2014
Friendly accommodating staff , clean room, great location, good value. Save a little $$ by staying here and spend it at the great shops on Michigan Avenue.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto, Canada

Great Time

Posted 12-Dec-2014
Pros: Small boutique hotel with very friendly and helpful staff.
Cons: Size of the room was a little small
Location: Shopping, museums, art, great restaurants, lots to explore in the city.
Lovely boutique hotel. Right in the midst of Chicago shopping. Great restaurant's, lots to do.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Wisconsin

Comfortable like an old shoe

Posted 11-Dec-2014
Pros: This is a quality hotel in a great location at an affordable price. No hustle-bustle. There's a full-service bar with a relaxing atmosphere.
Cons: Configuration of bathroom was such that the door got in the way of one's arms when working at the sink.
Location: Right on the Magnificent Mile, with access to all of its shops and restaurants and attractions
There is a comfortable feel about the hotel--nothing large, flashy or glitzy; just straight-forward, quality accommodations.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Dec-2014
Nice hotel and location. Very small rooms and my room smelled very bad.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Louisville

Posted 08-Dec-2014
Friendly staff. Got upgraded to a suite upon arrival and had an amazing room with fantastic view of Michigan Ave.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Maybee, MI

Excellent location!

Posted 08-Dec-2014
Pros: Great central location.
Cons: Faster (and bigger) elevators.
Location: Almost right across the street from Crate & Barrel. Fabulous location for shopping Michigan Ave.
Awesome doorman and concierge!! The rooms were very nice even though they are small.