A lovely hotel close to the airport.
Staff were very curteous and helpful. This was demonstrated when my internal flight was cancelled and the Hotel immediately provided their courtesy car so I could go to the airline office at the airport.
I was to stay only for a night. The driver who picked me up (Free pickup) was jerky and that was the only slightly unpleasant experience. Checkin was quick. The room was nice. Dinner at Samudra was brilliant. Checkout at 5 AM in the morning was instantaneous
I read reviews on Expedia prior to booking a hotel for my stay in Chennai and the reviews for this hotel were spot on! From the moment I arrived to the moment I left, I was so impressed by the level of customer service- the staff truly go the extra mile to cater to you. Furthermore, the hotel is new, the rooms are clean, the beds are comfortable and the whole facility is very well maintained. Staying at this hotel was a unique experience- I have already recommended the hotel to my family members and friends. and I plan to go back!
Stayed on the executive club floor which included full breakfast, afternoon tea, evening cocktail happy hour, all of which we enjoyed. One way transfer from airport was included and 2 Taj staff members were waiting with a sign the minute we exited arrivals hall. Most appreciated as was 1:00 AM and we had completed over 18 hours of flights. Once in our room they brought complimentary tea service. What a way to start. Used workout room twice, massage and Yoga session (90 minute private with incredible yoga master). Have tried massage a number of places but this was the best ever.
Breakfasts had every type of food so travelers from all over the world could find their preference. They made me homemade multigrain croissants and brought them straight from the oven. Melted in your mouth. Cafe on lower level had these baked goods available during the day at prices as low as a grocery store. Everything we tried was the best.
When we wanted to go places in the city the staff assisted with recommendations and then actually walked us to tuk-tuk stand at hotel entrance and insured that we had negotiated price and got in safely. Could not have asked for more. For places close to the hotel this was the only way to travel as traffic is so gridlocked. Everywhere we went had staff to assist and security measures were in place, ex. Bag/security checks at entrances. When going further a driver of course was needed. Hotel driver was incredibly helpful. Highly recommend hotel.
Grand hotel great customer service,staffs are very nice Especially Raja who took care of my room always smile on is face .for room service whenever I called is name he was there for me .Re buffet it is over priced. Front desk reception staffs are very curious,polite,helpful . Overall they met my expectations. I enjoyed it.
"Beautiful heritage hotel with first class service"
Thoroughly enjoyed our stay at the Taj. Hotel is a place of calm oozing class and old world charm in pleasant green setting surrounded by the craziness of Chennai city centre. The staff went out of their way from checking to check out to make sure all our needs were catered for in a very friendly manner. Only area of improvement is some slight modernisation of bathrooms to reflect the 5 star status of service and rest of hotel. We will certainly be staying here next time we visit Chennai.
not very often do you find a 4 star hotel, and an Indian 4 star hotel that has been so well designed and the staff are so well trained. It is QUIET. The air conditioning is quiet. The windows are double glazed. The elevators are QUIET. you don't hear other rooms flushing their toilets....AND the lighting in the room and in the hotel is so well done, you don't realize how well done it is. The rooms have downlights, back lights and cover lights. The Staff are really friendly and genuine. I travel a lot, and very rarely do I find a hotel of this class that is so well done.
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