All of the staff were so helpful and friendly, beautifully appointed rooms and the location is perfect. The staff and management even went out of their way to retrieve my lost luggage in KL. Definitely would stay there again!
Great facilities and staff. I have stayed there 3 times now and will be back. It is a great, comfortable haven in a very troubled city. The location is brilliant as well... so close to the New Markets etc, and central to everything else.
Grant from Perth, Australia
This city-center hotel is located two km (less than two miles) from the Victoria Memorial. Guestrooms offer satellite TVs …More
Good hotel if you are 20-40 with the restaurants, clubs and bars in the hotel.
Staff lovely. Room good & food was great too. Facilities (gym & pool) were great. Had a massage - top notch also.
Not for a retirement couple - I could see Middle Ages enjoying it if they were young at heart. Perfect for business stay also.
Low season meant the room rate was excellent. I stayed at the hotel 6 nights as a tourist. Good central location, close to most tourist spots including New Market and Park Street. Breakfast buffet was good and staff service was also good although the constant 'namaste' with hands clasped from every single staff member you come across is a bit much and does not on its own make a hotel great. A simple smile would suffice at most times. Expectations were high as this is a 5 star hotel. Wifi wasn't complementary and was expensive. Greater attention to detail would see this hotel move from good to great (examples include; stains on cushions in restaurant, piece of cardboard and clingfilm used to balance a cabinet in restaurant, surfaces on side of buffet service area in restaurant need wiping down). At check out I was told that I had used mini bar despite the mini bar being cleared on day 1 on my request. I ordered a cab through concierge night before leaving and it wasn't done which meant I had to wait 30 mins and use the hotel car which was expensive, despite being given a discount. I also provided positive feedback to the manager on a staff member and heard nothing until I raised it at departure. I was told about less costly wifi options only at checkout (a bit late!). These things are only minor but are the things that elevate a hotel to higher ratings. Don't get me wrong, a good hotel but could do better with the smaller details which separate out the good from the great.
All the staff in every area of this hotel are excellent It was a year since we last visited and we were treated like family by everyone. The driver Mr Hardev was excellent considering the Kolkata traffic is a free for all we felt very safe with his driving and comments on all points of interest and local culture of Kolkata,
Mr O'Donahue from the front counter felt like my long lost uncle upon our arrival and Maryann in the dinning room made breakfast enjoyable every morning.
steve from sydney
The Kenilworth, Kolkata offers 105 tastefully decorated rooms, centrally air conditioned with in room digital safe, broadband …More
I had a really comfortable stay at the Kempton. My room type was not available so they upgraded my room for the week. The staff was very attentive and provided anything that I needed. The room was clean and comfortable. I had a view of the street, which was nice. There was noise from the street but nothing that earplugs would not fix at night. The breakfast was good and there was a wide variety of items each day with some variations.
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