The Royal in Cancun All Inclusive Spa & Resort (Cancun, Mexico)

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White-sand beach

The Royal in Cancún All Inclusive Spa & Resort lies along Cancún's resort boulevard, with the Caribbean Sea on one side and the calm of Nichupté Lagoon on the other; downtown is 12 km (8 mi) away. Show more

All-inclusive resort

All meals and beverages at 6 restaurants, a 24-hour snack bar, and 6 bars, plus room service and minibar, as well as nightly entertainment and use of recreational facilities are included in The Royal in Cancún's room rate.

Double jetted tubs

Bathrooms feature double jetted tubs, two shower heads, multiple massage jets, and marble vanities with bowl sinks; beds have mahogany headboards and duvets. Hide

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 29/06/2013. The check-out date cannot be after 29/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.

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Discounts may be offered to children of certain ages.

Room type

Junior Suite Ocean View - All Inclusive


		One king bed or two double beds with pillowtop mattresses. 653 square feet. Furnished balcony/patio with ocean view. Jetted tub. Desk. 32-inch LCD satellite TV with DVD player. Multi-line phone with voice mail. Wake-up calls. Complimentary wireless Internet access. Complimentary daily newspapers. CD player. Clock radio. In-room safe. Coffeemaker. Hair dryer. Minibar. Marble bathroom. Blackout drapes. Ceiling fan. Complimentary bottled water.

Royal Junior Ste Oceanview


		One king bed or two double beds with pillowtop mattresses. 653 square feet. Furnished balcony/patio with ocean view. Jetted tub. Desk. Cable TV with DVD player. Multi-line phone with voice mail. Wake-up calls. Complimentary wireless Internet access. Complimentary daily newspapers. CD player. MP3 player loaded with music. DVD library. Clock radio. Laptop-size in-room safe. Coffeemaker. Hair dryer. Stocked minibar. Bathroom with twin ocean-view showers, one with a rain showerhead and one with a handheld showerhead (both showerheads feature multiple massage settings). Bathrobes. Slippers. Blackout drapes. Ceiling fan. Turndown service. Complimentary bottled water.

Royal Junior Suite Ocean Front


		One king bed or two double beds with pillowtop mattresses. 653 square feet. Furnished balcony/patio with ocean view. Jetted tub. Desk. Cable TV with DVD player. Multi-line phone with voice mail. Wake-up calls. Complimentary wireless Internet access. Complimentary daily newspapers. CD player. Clock radio. In-room safe. Coffeemaker. Hair dryer. Minibar. Bathrobes. Slippers. Blackout drapes. Ceiling fan. Turndown service. Complimentary bottled water. One-hour use of a BMW Mini Cooper.

Royal Corner Suite Ocean Front


		One king bed or two double beds with pillowtop mattresses. 758 square feet. Furnished wraparound balcony/patio with ocean view. Jetted tub. Desk. Satellite TV with DVD player. Multi-line phone with voice mail. Wake-up calls. Complimentary wireless Internet access. Complimentary daily newspapers. CD player. Clock radio. In-room safe. Coffeemaker. Hair dryer. Minibar. Bathrobes. Slippers. Blackout drapes. Ceiling fan. Turndown service. Complimentary bottled water. Designated beach cabana. One-hour use of a BMW Mini Cooper.

Royal Presidential 1Bdr.St Oceanfront


		One king bed or two double beds with pillowtop mattresses. 1,331 square feet. Penthouse floor. Furnished balconyor patio with hammock. Jetted tub. Kitchenette and fully stocked bar. Separate sitting and sleeping areas. Desk. 32-inch LCD staellite TV with DVD player. Complimentary unlimited domestic and international telephone calls. Multi-line phone with voice mail. Wake-up calls. Complimentary wireless Internet access. MP3 player loaded with music. Complimentary daily newspapers. CD player. Clock radio. Laptop-size in-room safe. State-of-the-art coffee system. Hair dryer. Minibar. Marble bathroom. Steam shower. Bathrobes. Slippers. Blackout drapes. Ceiling fan. Turndown service with aromatherapy. Complimentary bottled water. Unlimited access to golf course after late morning. Designated beach cabana. One hour use of BMW Mini Cooper.

Royal Master Ste Swim Up Beachfront


		One king bed or two double beds with pillowtop mattresses. 848 square feet. Furnished patio with ocean view. Jetted tub. Desk. 32-inch LCD satellite TV with DVD player. MP3 player loaded with music. Multi-line phone with voice mail. Wake-up calls. Complimentary wireless Internet access. Complimentary daily newspapers. CD player. Clock radio. In-room safe. Coffeemaker. Hair dryer. Minibar. Marble bathroom. Bathrobes. Slippers. Blackout drapes. Ceiling fan. Turndown service. Complimentary bottled water. Unlimited access to golf course after late morning. Designated beach cabana. One hour use of BMW Mini Cooper.

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Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go

This property caters to couples.

Policies

Pets not allowed
Check-out time is Noon
Caters to couples
Check-in time starts at
Caters to adults only
Minimum check-in age is 21

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
- Fee for high-speed Internet (wired) in business center: USD 1 (for 10 minutes, rates may vary)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

All-Inclusive Details

The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment.

All-Inclusive entertainment/nightlife Daily entertainment, games, and activities Nightly stage shows with music and dance Nightly live music in the lobby bar Educational wine tasting hosted by hotel sommelier Casual Monday evening manager's cocktail party

All-Inclusive food and beverages Unlimited meals and snacks Unlimited domestic and premium alcoholic and non-alcoholic beverages Wine and champagne by the glass In-room liquor dispenser and minibar drinks and snacks 24-hour room service Taxes and gratuities

Not included: Select wines, cognacs, tequilas

Scroll down to the Dining section for restaurant details.

All-Inclusive activities and equipment:

Water sports

Scuba introductory lesson

Snorkeling equipment

Boogie boards

Use of swimming pool/beach and pool chairs, chaise lounges/towel service, spa facilities including spa tubs, plunge pool, saunas, steam rooms

Not included: Spa products, treatments, and services

Land sports

Tennis on lighted rooftop court

Billiards

Ping-pong tables

Beach volleyball

Daily program of games and contests

Use of fitness center

Not included: Tennis pro service

Classes/instruction

Yoga

Pilates

Spinning

Not included: Private lessons

All-Inclusive companion resort privileges

Nights can be traded between The Royal in Cancún and The Royal in Playa del Carmen (based on availability)

Use of all food and drink and recreation facilities at the Gran Caribe Real resort next door

Not included - Transportation to companion resorts

All-Inclusive Royal Service inclusions

For Royal room categories only:

Upgraded suite upon availability

Bose stereo and speaker system with loaded iPod

Upgraded minibar selections including premium international beverages

Bulgari bath amenities

Turndown service at chosen time, with aromatherapy (romantic, relaxing, or invigorating choices)

Pillow menu: extra soft, hypo-allergenic, orthopedic, memory, aromatic

Bathrobes and slippers

Special welcome amenity

High-speed Internet access in public areas

Not included

Select wines, cognacs, tequilas

Airport transfers

Local transportation

Transportation to companion resorts

Optional or outside tours and excursions

Motorized water sports

Tennis pro service; private lessons

Golf equipment rental; golf cart fee

Spa and beauty products, treatments, and services

Incidental purchases

Telephone, fax, and Internet access charges (except in select room types)

Business services

Laundry and dry cleaning

Video and photo services

Airport taxes may or may not be included

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Accessibility Options

Accessible bathroom
Accessible path of travel
Handicapped parking

In-room accessibility
Roll-in shower

Property Amenities

24-hour front desk
Air-conditioned public areas
Arcade/game room
Audio-visual equipment
Banquet facilities
Tennis on site
Bar/lounge
Beauty services
Billiards
Business center
Coffee shop or café
Complimentary newspapers in lobby
Concierge desk
Multiple large conference rooms
Currency exchange
Dry cleaning/laundry service
Airport transportation (surcharge)
Elevator/lift
Event catering
Fitness facilities
Full-service health spa
Gift shops or newsstand
Hair salon
Health club
Tour assistance
On-site car rental
Total number of rooms - 288
Room service
Express check-in
One meeting/conference room
Rooftop terrace
Luggage storage
Laundry facilities
Library
Number of floors - 8
ATM/banking
Massage - spa treatment room(s)

Multiple small meeting rooms
Multilingual staff
Secure parking
Valet parking
Babysitting or child care
Pool table
Porter/bellhop
Restaurant(s) in hotel
Room service (24 hours)
Sauna
Security guard
Shopping on site
Spa services on site
Spa tub
Steam room
Swimming pool - outdoor
Technology helpdesk
Translation services
Wedding services
Business services
Coffee in lobby
Complimentary breakfast
On-site medical assistance available
Tours/ticket assistance
Wireless (high-speed) Internet access - complimentary
Wired (high-speed) Internet access - complimentary
Limo or Town Car service available
Parking (free)
Valet parking (free)
Free guest parking only during stay
Year Built - 2007
Number of restaurants - 9
Number of buildings/towers - 1
Swim-up bar
Television in lobby
Wheelchair accessible

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Rooms

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

All guestrooms at The Royal in Cancún All Inclusive Spa & Resort have terraces with two chairs. Air-conditioned rooms include handcrafted mahogany furniture; beds have pillowtop mattresses, duvets, and white partial curtains. Next to the bed is a wide jetted tub. The LCD TVs are on rotating stands, allowing views from most points of the room; CD/DVD players are included (CDs and DVDs can be borrowed from the business center).

Marble bathrooms feature dual vanities with bowl sinks and oceanview shower stalls with both a rainfall showerhead and a hand-held showerhead, and multiple massage jets.

Other amenities include coffeemakers; minibars stocked daily with water, beer, soft drinks, and a selection of international liquors; electronic, laptop-compatible safes; dual-line cordless telephones with bilingual voice mail and bathroom extensions.

Wireless Internet access is complimentary. Connecting suites with two double beds in each are available; smoking and nonsmoking rooms are available.

Additional amenities in Royal rooms include: Bose stereo and speaker systems with loaded iPods, upgraded minibar selections, Bulgari bath amenities, bathrobes, slippers, pillow menu, and turndown service with aromatherapy.

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The Royal in Cancun All Inclusive Spa & Resort, Cancun, Mexico, Rooms Guest Room

Room Amenities

Air conditioning
Bathroom phone
Sewing kit
Handheld showerhead
Blackout drapes/curtains
DVD player
In-room safe (laptop compatible)
Pillowtop mattress
LCD television
Complimentary bottled water
CD player
Ceiling fan
Rollaway beds available
Climate control
Clock radio
Coffee/tea maker
Complimentary toiletries
Direct-dial phone
Electronic/magnetic keys
Extra towels/bedding in room

Hair dryer
Daily housekeeping
Hypo-allergenic bedding available
Iron/ironing board
Jetted bathtub
Makeup/shaving mirror
Minibar
Multi-line phone
Complimentary newspaper
In-room safe
In-room massage available
Premium bedding
Separate bathtub and shower
Turndown service
Voice mail
Wake-up calls
Wireless high-speed Internet access (complimentary)
Pillow menu
Wheelchair accessible

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Dining

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for The Royal in Cancún All Inclusive Spa & Resort (scroll up to the All-Inclusive Details section for more information). Reservations are not required at any restaurants; dress is casual (wet clothes are not allowed). Guests are also allowed to dine without charge at all restaurants at the adjacent resort, Gran Caribe Real.

Tapas & Pinxos - Serves Spanish tapas from northern Spain and the Basque region. Open for lunch and dinner; located in same building as Maria Marie.

Chef's Plate - International haute cuisine with new five-course menu created each day; the leisurely pace of the meal allows time for guests to discuss dishes with the chef and wine with the sommelier. Dinner only.

Royal Coffee House - Serves espressos, cappuccinos, teas, light sandwiches, and pastries. White and dark chocolate fountains. Sugar-free choices available. Open from early morning to late night.

24-hour Lounge - Features Ping-Pong and billiards tables, plasma TVs, appetizers, snacks, and a variety of alcoholic and non-alcoholic beverages.

Lobby Bar - Overlooks the infinity pool and sea, with live music nightly. Features hanging bed lounges and upholstered and leather seating. Hosts the Tequileria and Cigar Bar with Mexican tequilas and hand-rolled and imported cigars; the Wine Corner Bar where wine-tasting is held; and Royal Martini Bar.

Tradewinds - Swim-up bar with both in-pool seating and a platform with swings to sit on while cooling off.

Room service - Available 24 hours; items are delivered to and picked up from the suite's private box next to the guestroom door.

Spice - International cuisine for breakfast, lunch, and dinner. Show-cooking stations and à la carte menu with nightly themes. Located off the lobby, with indoor seating only and views of the pool and sea.

Sample menu for Spice

Appetizers:

Salmon Carpaccio

Madrilena Salad

Pernod Seafood soup

Main courses:

Arraviata Penne

Ajillo Fish Fillet

Green Pepper Beef Steak

Desserts:

Cheese Cake

Chocolate Cake

Lemon Pie

Pelicanos - Fusion of Caribbean and Mexican food served for breakfast, lunch, and dinner. Indoor and outdoor seating overlooking the beach and sea.

Sample menu for Pelicanos

Appetizers:

Thousand Leaves Salad with Scallops

Caribbean Cream of Clam

Wilson Oysters

Main courses:

Arrachera

Quail with Red Wine

Campirana Skewer

Desserts:

Cherry Cake

Almond Cake

Ice Cream

Asiana - Features a koi pond and serves Asian food such as Cantonese, Thai, and Japanese for lunch and dinner. Two teppanyaki tables and sushi bar. Buffet or à la carte. Overlooks the palm-lined boulevard.

Sample menu for Asiana

Appetizers:

Misoshiru

Sumashi Jiru

Main courses:

Sashimi

Various Sushi

Beef Teriyaki

Desserts:

Tempura Ice Cream

Salcura Eggnog Jelly

Cheese Custard

Maria Marie - Mexican and French cuisine served à la carte for dinner. Restaurant is on two levels, with a brick ceiling and two-story window overlooking Kukulcan Boulevard and Nichupté Lagoon beyond. Bright, wall-sized flower and landscape murals.

Sample menu for Maria Marie

Appetizers:

Coquilles St.Jacques

Trout Cake

Caesar Salad

Main courses:

Czuela Mexicana

Halibut Menier

Beef Fillet Pimienta

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The Royal in Cancun All Inclusive Spa & Resort, Cancun, Mexico, Dining Restaurant

Recreation

Golfing nearby
Snorkeling nearby
Surfing/boogie boarding nearby
Scuba diving nearby
Water skiing nearby
Personal watercraft nearby
Boat launch nearby
Motor boating nearby

Scooter/moped rentals nearby
Parasailing nearby
Fishing nearby
Pilates classes on site
Racquetball/squash on site
Swimming on site
Volleyball on site
Table tennis nearby

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Spa

Turkish bath/Hammam in spa

Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at The Royal in Cancun All Inclusive Spa & Resort

4.8

out of 5

avg. guest rating

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Showing 1 - 10 results (of 506) · See more The Royal in Cancun All Inclusive Spa & Resort reviews

Tracye B from Arkansas

5.0

out of 5

“Exceptional service”

I can't possibly say enough about this resort. I enjoyed every minute of my stay. The staff is incredible, the room beautiful, the food was abundant with great variety. 24 hour room service was wonderful. Great resort...I will be back !!!

A Traveller from Dearborn, Michigan

4.0

out of 5

“The Best in Cancun”

The hotel is on a beautiful beach. The workers are really friendly and helpful. The only set back is the food. The restaurants can use some help, it would be helpful if they changed their menu.

Area recommendations

The mall which is about ten minutesaway from the hotel is really nice. A lot to do around the hotel.

Dave K from Frisco, TX

5.0

out of 5

“Honeymoon Heaven”

We couldn't be more satisfied with our stay at The Royal. The service was absolutely superior. The level of cleanliness at the hotel was immaculate...which is always an issue when you're married to a neat freak. They really care about keeping this place clean. The location is ideal as well. It's located in the center of the hotel strip which allows you the choice to walk to a variety of stores and malls. But, we found little motivation to leave The Royal due to it's variety of restaraunts and ridiculously large pool. And, the pool is something to behold. There's something to be said about lounging around a pool all day while the staff brings you drinks and cleans your sunglasses. Even better, when you get bored of the pool, you can simply walk over to the beach and hang out there. When you add in all of these amenties, The Royal starts to become sort of it's own little insulated world inside of Cancun. Regardless, after reading most of the reviews for this hotel(and most all inclusives) before choosing it, I was a little concerned about the quality of the food. I'm here to report that the food was much better than I ever expected. We ate well...and often. Further, no one bothered us even once about the timeshare "hard sell" I've read about in previous reviews. In fact, we didn't experience one negative I read about in the previous reviews. The whole experience was exactly what I(we) wanted. We're going back...the only question is how soon. It's that good.

Getting there

We used Best Day and it worked well. They are partnered with the Royal and have an office in the hotel. The rate was competitive and compared to what I saw at the airport, Best Day was a logical choice. One word of advice, do not speak to anyone after you clear security until you get outside of the airport...despite of their "uniforms" or offers of help. We mistaked a large group of uniformed people for a Best Day representative and got sidetracked in a conversation which turned into a very hard sell to stay at a "Mexico-owned resort." We had to be rude to end it and get outside. Don't speak to anyone inside the airport. It's a trap. If you choose to employ Best Day, then ignore everyone until you get outside the airport and find the Best Day uniformed employee.

Outdoors or beach

Towel games are in effect here. I woke up the first day at 9am to reserve a spot. Not good enough to get prime real estate. I woke up between 6am and 8am the rest of our stay and laid down our two towels in strategic locations and went back to bed. Having a prime spot by the pool (you'll understand when you get here) is high on the vacation priority list. But, it's not like you won't get a place at the pool if you sleep late...so don't worry about that. It's just that when you acclimate yourself to the wonderful vacation mentality, getting a good chair/bed is about the only thing you have to accomplish on any given day. Once you lay down your towels, the spot is yours for the rest of the day. As they say...when in Rome...

Alicia W from Chicago

3.0

out of 5

“Beautiful restort, terrible customer service, constantly badgering you for timeshare meetings”

The resort grounds are beautiful, the hotel room is comfortable. The housekeeping is great, as are the bartenders at the pool swim up bar, and the cabana servers. The concierge, room check in, restaurant servers, lobby bartenders, are all disinterested in providing service. Every time we walked through the hotel we had to stare at the floor to avoid eye contact with anyone who worked in the lobby, or along the desks going to your rooms, or lobby bar, or restaurant, as they would badger/bug the living you know what out of you for their timeshare meetings. They even called my room 3 times, once at 11:30pm at night to see if I would like to schedule a 90 minute meeting. Everytime an employee talked to you they were trying and very pushily to upsell dinners, white party (lame), beach party (even lamer), and lobster jazz night on beach. We did not sign up for these and thank goodness there were only like 8-12 people total at all these events, we could count from our balcony. Also the food....it is not good...with the exception of breakfast at Spice. This is not an American 4-5 Star resort. Its what we is the USA would call 2-3 star cutomer service. We were tipping everyone generously at the restaurants, and still received poor service. The grounds are 5 star, service, food is not. All the USA guests pretty much agreed. Would not stay again.

Area recommendations

The La Isla shopping center across from the Westin is very nice and new. Great service at the restaurants. Also Market 28 shopping area for flea market local mexican ware bartering. Also Senor Frogs, great burgers and great fun customer service.

A Traveller from Modesto, CA

5.0

out of 5

“Treated like royality.”

This resort was great, the beach was fabulous, food wonderful, and staff was exceptional.

A Traveller from Maryland

5.0

out of 5

“One of the best”

The hotel is in a dynamic location basically along the main strip of Cancun. The room is superior which includes top shelf liquor, jacuzzi, comfortable king size bed, room service 24 hrs daily and ocean view on balcony. The only negatives is the food and alcoholic drinks. Asiana is the best restaurant for dinner, Pelicanos for lunch and for breakfast Spice was pretty tasty including the waffles. The staff were polite but the members would ask you to do a tour but they needed your dob and credit card which I thought was not necessary for a tour.

Clyde N from San Antonio

5.0

out of 5

“Impressie”

A great place for young people that really love the beach. All inclusive covers almost everything, food is very good, wines and liquors are top level, and the employees will spoil you rotten.

A Traveller from Pa

5.0

out of 5

“The Best Hotel in Cancun”

I never ever write reviews on anything but just had to say some things about the Royal. I have been to Cancun 6 times and have stayed in nothing less than a 4 star hotel!! This hotel puts them all to shame!! Even the one that I stayed in that was on the travel channel!!!! The people and service make this hotel what it is, 5 star all they way!!! I have no idea how they get all, and I mean all of there people to treat you so well!!!! You are a rock star when you are there. Just wanted to thank Diaz, Elosia, Clemente, Nacho, Ivan and everyone else for making our 15th anniversary special. Love this hotel and will be back!!!!

A Traveller from Southeast Massachusetts

4.0

out of 5

“Exceptional service and accomadations, dissappointed in the food”

Wonderful time, definitely high on the list of all inclusive we’ve been to over the years. Service is outstanding, almost all employees being very polite and accomadating. The room was huge, beautifully decorated with great amenities, and of course, the ocean view from your private balcony. The beach is very wide, smooth sand, beautiful blue ocean, plenty of loungers and cabanas if you need shade. The pools are very nice also, but you have the towel game going on, so get up early if you want a certain spot. If not, there are still plenty of chairs for everyone. They have several beach parties with live music, dinner show and a DJ for dancing after eating. There is also nightly entertainment in the lobby up till about 11 pm. The only negatives were the buffet food not being kept hot enough and the lengthly process with checking in, trying to get you to upgrade and then steering you towards a time share representative when you are under the impression you are being escorted to your room. One other issue, but I think it may just be the time of year, the sun sets behind the building so the pool is in the shade as early as 2:30 in the afternoon. Then it gets a little chilly. You can always move down to the beach at that time, but the water was too rough for me to be able to take a dip whenever you wanted to cool off. The lobby is huge. with upholstered sofas and chairs spread around for relaxing and a bar for drinks. I would definitely recommend this resort.

When to go

Avoid hurricane season, too much of a chance of rain.

Shopping

There is a little plaza with a variety of shops across the street, or you can take the local bus, or walk, to more shopping plazas a short distance from the resort. There are shops in the resort, but they are expensive.

Dining

Bubba Gumps, Margaritiville and other restaurants are across the street or a short walk. Close enough to walk to some others, or again, the bus or a cab to hotel zone dining spots.

Nightlife

Plenty to do in this area. Walk, take the bus or hire a cab to get to some of the well known nightlife spots. The resort also offers organized outings to specific nighclubs.

Outdoors or beach

Water conditions are very rough here, maybe the time of year, but the beach is beautiful and a full front ocean view from the pool.

Kim M from Knoxville, TN

5.0

out of 5

“My favorite place to vacation!!”

I got married at The Royal Cancun on October 21st and it far exceeded all my expectations. It was my third visit to the property and it gets better each time. The rooms are gorgeous. The surroundings are gorgeous. The staff is SUPERB! I will never stay anywhere else while in Cancun and will stay at a Real Resort any time I can!

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The Royal in Cancun All Inclusive Spa & Resort

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