Compare and book 5 Star hotels in Batam, Riau Islands

"Truth be told, the property is quite dated. However, they make up with excellent, friendly and authentic service. Staffs (Hotna, Wiwik, Gin etc) are very warm and welcoming and you could tell that they are very genuine. My family was initially not quite happy with the condition of the rooms but the Management was quick to change for us on the next day. Very proactive and attentive. Otherwise, do not expect too much as this is a very resort style decoration. Cassia, which is next door and was...

"There are not much places to visit in the surrounding area. Even the small shopping area whereby only transport is via the resort & many shops were closed. 😓"

"Cockroach inside villa. Staff are friendly and helpful. But the property needs maintenance. "

"The staff were all very nice and friendly. I was really disappointed to find out that the beach is closed at this time of year. Booked 3 nights here for the beach pics advertised. Pool beautiful. Food was just ok for us. Mattress very hard. Rooms need updating. Very low iccupancy due to Covid 19."

"I like the daily breakfast and the massage at the hotel."

"The hotel is under renovation so we could not stay there. Called hotels.com but was put on hold for a ridiculous 92minutes. Agent said will look for a vacancy nearby the amir hotel and get back to me, but did not get back to us after waiting for close to 2 hours. Walk in to a nearby hotel and was immediately offered a room. Waste my time, international call time, money and most importantly ruined the trip for me and my girlfriend. I wish to speak to the higher up of hotels.com for compensation."