Novato Waterpark Holidays

Excellent staff!! Room was very clean, great view.

The hotel itself was fine, no complaints and no rave review factors. But the front door bellman / host Prince really made the difference for my stay. So welcoming and friendly, knew where everything was, knew who to ask for what at any time of the day, was accommodating even when I arrived at the hotel late just trying to find something to eat. 10s across the board; he’s the reason I’m returning for my next work trip.

Staff was friendly and welcoming 24/7. I never had to open any door myself in the lobby. I felt safe and it was clean. Location isn’t noisy at all. Probably the best hotel I’ve ever stayed in for an exceptional price.

Everyone at Beacon Grand was so lovely and genuine. I was warmly welcomed by all the staff which made the stay very enjoyable

We had a wonderful time here with our family. We were traveling with our kids and everything was just perfect. The place is beautiful, new, and very well maintained. The staff was incredibly friendly and welcoming. Thank you for the excellent service and for making our stay so enjoyable.

We enjoyed our stay at the Taj very much! It’s a lovely hotel and we would be happy to stay there again. Soraya and others at the front desk were wonderful and they are a big reason for our positive review. However, we were a bit disappointed in the following: morning coffee and water in lobby were empty each day, water dispenser in the gym was also empty. Our keys needed to be rekeyed 3x. Our housekeeper who was generally excellent entered our room once without knocking first. Doorman did not notice our return one evening because he was sitting inside on his phone. Although noticeable we considered these small details which are fixable. The Taj is still a special hotel.

We had a wonderful time here with our family. We were traveling with our kids and everything was just perfect. The place is beautiful, new, and very well maintained. The staff was incredibly friendly and welcoming. Thank you for the excellent service and for making our stay so enjoyable.

Everything was wonderful, except the cleaning. Staff moved my toiletries around and lost my supply of disposable contact lenses. I was lucky that I had one set in my toiletry bag from previous trips. I think they were trying to organize my stuff on the counter and they ended up throwing away my contact lenses. they really should not be touching my things.

Good location, the room with microwave and fridge.

False advertising - that’s not a breakfast. Also bar is “closed for the season”?? Not sure what season would be appropriate but SF seemed incredibly busy.

During my stay in my hotel room there was a live cockroach and i told it to the guy in the reception table and they move me to another room but near the road so it was noisy. The staff were all very nice.