South of The Strip Waterpark Holidays

We LOVE Cancun - I’ve been taking my kids there since 2007 - but I was a little taken aback by the level of service from the front desk when a problem was reported. The ice machine in Bldg 2 was out on my floor. I got ice from floor 1 until the next day. On Saturday morning at 8:30 - I tried to get ice again - it was still out so I called. I was politely informed that there were machines on each floor. I responded that I’d already found that out. I was told they would have someone check it out. By Sunday afternoon - there was only ice on the 3rd floor. I’ve stayed at other time share hotels and once a problem was reported - housekeeping brought over a bag of ice. The fridge didn’t have an ice maker - if it did - that would have been the solution. Now - they came immediately with blankets and pillows but a broken machine that was supposed to service the entire floor was never attended to. That wasn’t the Cancun resort I remembered