Castelli Romani Waterpark Holidays

Nice and helpful staffs

Nice staff and very clean. Boutique hotel with great service.

Loved having a balcony

GREAT PLACE TO STAY! BED WAS REALLY COMFORTABLE AND STAFF WAS EXTREMELY NICE....

There was a very loud family on our floor. Throughout the mornings, evenings and nights (well past midnight), there was constant screaming in the hallway and constant slamming of doors as the children ran between rooms. The TV/music volume was very high in the hallway, this didnt impact our room but I could see it very much impacting adjacent rooms. We did call the front desk and the staff was great in taking our concerns, they also did attempt to mitigate this, with limited success. Understand that this is not the fault of the hotel, but it did significantly impact our experience. Outside of this complication, we would have given it a 4+ overall.

We stayed at this hotel in Rome and unfortunately had a very unpleasant experience with one of the front desk staff. He was consistently unfriendly, impatient, and made us feel unwelcome. Even when we were simply tired from traveling and asking normal questions, he seemed agitated and dismissive. His attitude really affected our mood during the stay. I can’t be sure if it was personal bias, but as Asian guests, we did not feel respected or comfortable. Overall, this left us with a poor impression of the hotel.

Loved having a balcony

Very friendly, beautiful hotel they got us checked in very quickly even though we were four hours early. It was a great location.

Nice and helpful staffs

Loved having a balcony

Amazing stay wonderful staff and breakfast perfect Location

Nice and helpful staffs

We enjoyed our stay!

This place was amazing, the rooms are modern, spacious and clean. The staff was very nice and helpful.