Tidewater Region Waterpark Holidays

the rooms were clean and

There were issues but the staff was quick to resolve all of them.

We prepaid for our breakfast so our coming should not have been a surprise for the restaurant. We had to wait in the long line to be seated and even longer time to get a meal

Large room great restaurant next door, attentive staff.

We had a nice stay at Arlo. Positives - Comfy beds and a convenient location. The room itself was nice as well - large room, with big windows, and a cool brick ceiling. I liked the long bench on one side of the room as it would allow a few people nice seating. One of the service people fixed a broken sconce light the day I reported it. Negatives - the shower door didn't close completely, so it wasn't completely water tight. On check-in, they didn't mention anything about 2 free cans of water a day. Did the hotel do anything above and beyond? No. When I asked if they could do something special for my daughter's birthday, they sent over a menu of products they offer. I said she'd be happy with a few extra fortune cookies. The person at the front desk and the person I texted said this wouldn't be an issue. Ultimately, no birthday surprise. The night before checking out, I asked if I could have late checkout. The service desk said to check in the morning of. I asked again the morning of and no response for 50 minutes. We wound up packing in a rush to get out of the hotel. I guess it's partly our fault, but most places will give you at least some leeway from their posted check-out (or at least respond and tell you it's not possible due to some reason). Finally, the Expedia listing says 20% off dining, but the front desk said it was 15% off. It also mentions room upgrades and late checkout if available, but I wouldn't expect that based off my experience.

We prepaid for our breakfast so our coming should not have been a surprise for the restaurant. We had to wait in the long line to be seated and even longer time to get a meal

There were issues but the staff was quick to resolve all of them.

Great place to have board members stay

This was def the best place I stayed on a solo staycation. Very close to everything. Had a blast. Self check in and you pick your own room

Room was clean. Staff very cordial. Great location for our trip.

Room was clean and staff was very friendly and accommodating

We had a nice stay at Arlo. Positives - Comfy beds and a convenient location. The room itself was nice as well - large room, with big windows, and a cool brick ceiling. I liked the long bench on one side of the room as it would allow a few people nice seating. One of the service people fixed a broken sconce light the day I reported it. Negatives - the shower door didn't close completely, so it wasn't completely water tight. On check-in, they didn't mention anything about 2 free cans of water a day. Did the hotel do anything above and beyond? No. When I asked if they could do something special for my daughter's birthday, they sent over a menu of products they offer. I said she'd be happy with a few extra fortune cookies. The person at the front desk and the person I texted said this wouldn't be an issue. Ultimately, no birthday surprise. The night before checking out, I asked if I could have late checkout. The service desk said to check in the morning of. I asked again the morning of and no response for 50 minutes. We wound up packing in a rush to get out of the hotel. I guess it's partly our fault, but most places will give you at least some leeway from their posted check-out (or at least respond and tell you it's not possible due to some reason). Finally, the Expedia listing says 20% off dining, but the front desk said it was 15% off. It also mentions room upgrades and late checkout if available, but I wouldn't expect that based off my experience.

We prepaid for our breakfast so our coming should not have been a surprise for the restaurant. We had to wait in the long line to be seated and even longer time to get a meal

Large room great restaurant next door, attentive staff.