Huatulco Waterpark Holidays

Gorgeous rooms and amazing service. Solomon and Antonio make sure you’re well taken care of. Anything we needed was taken care of really promptly. Rooms are spotless, and AC works well. A few major negatives though: The door to our room didn’t lock. We raised this the first day and they looked at it and acknowledged it didn’t lock, but took no steps towards fixing it. So our room was just unlocked the whole stay. Thankfully, the property has a locking gate, but still, we were women traveling and it didn’t feel safe to sleep with the door unlocked and leaving all our stuff in the room when we were out. This is really unacceptable for a property at this price. The room design gives only 50% privacy in the shower. That is, the wall around the shower only covers your bottom half. Hopefully you’re traveling with a romantic partner; I wasn’t and now know my friend a lot better than we ever intended. I know this is a trendy layout for Instagrammable hotels, but it’s really not practical or convenient. And finally, this is advertised as an adults only property, but there was a family staying there with kids, and one looked to be around 10 years old. Oddly, the food at breakfast was great, but dinner was underwhelming, but there are other options within walking distance. I mention negatives so people will know what they’re getting into, but overall, we had a fantastic time. We really loved this hotel and would stay again if we can guarantee a room with a lock on it!

Clean rooms, easy access to amazing snorkeling, great food, drinks and restaurants. Awesome entertainment nightly. LOTS of exotic birds and animals!

Staff were amazing, Great. Beach front location and all rooms have great views across the bay.

The location is stunning, the most beautiful beach that s clean and so uncrowded, so private. The staff were nice and helpful. There is not enough room around the pools for the number of people. To get a chair in the area of the infinity pools, you need to be up and at the pool before 6 and be prepared to stay until past breakfast. If I’m on vacation, I’d rather not get up that early. The one day I attempted that madness, I was there from 5:15 until 6:15 then went back to the room to get ready for breakfast and the staff removed my towels and belongings. There are some spots at the less sought after pools (no view) and sometimes the beach. I was frustrated by the process. The Portofino restaurant was very good but otherwise the food was rather bland and seldom warm or freshly prepared. But honestly, I’d stay again for the beautiful beach and view.

Weather and cleanliness

This property is unbelievable. You are in paradise and have the beach/pools to yourself due to limited occupancy.

Gorgeous rooms and amazing service. Solomon and Antonio make sure you’re well taken care of. Anything we needed was taken care of really promptly. Rooms are spotless, and AC works well. A few major negatives though: The door to our room didn’t lock. We raised this the first day and they looked at it and acknowledged it didn’t lock, but took no steps towards fixing it. So our room was just unlocked the whole stay. Thankfully, the property has a locking gate, but still, we were women traveling and it didn’t feel safe to sleep with the door unlocked and leaving all our stuff in the room when we were out. This is really unacceptable for a property at this price. The room design gives only 50% privacy in the shower. That is, the wall around the shower only covers your bottom half. Hopefully you’re traveling with a romantic partner; I wasn’t and now know my friend a lot better than we ever intended. I know this is a trendy layout for Instagrammable hotels, but it’s really not practical or convenient. And finally, this is advertised as an adults only property, but there was a family staying there with kids, and one looked to be around 10 years old. Oddly, the food at breakfast was great, but dinner was underwhelming, but there are other options within walking distance. I mention negatives so people will know what they’re getting into, but overall, we had a fantastic time. We really loved this hotel and would stay again if we can guarantee a room with a lock on it!

Clean rooms, easy access to amazing snorkeling, great food, drinks and restaurants. Awesome entertainment nightly. LOTS of exotic birds and animals!

Staff were amazing, Great. Beach front location and all rooms have great views across the bay.