Truckee River Bike Trail Pet-friendly Holidays

The staff were so friendly and helpful, couldn’t do enough for you. The bar area is great, the rooms are comfortable and spacious. Location is right at the top of the steep hill at California St but the cable car stop is also there. The only reason I haven’t given it a 5* is the breakfast could be improved. You have to hand in a breakfast buffet voucher (pay extra for à la carte) and you are handed a plate (v old and scratched). Options are limited and no table service. You have to make your own tea in a paper cup. That doesn’t make it a luxury hotel in my view.

Beautiful hotel with great staff

Beautiful hotel with great staff

My husband and I stayed here while traveling for business, and we really enjoyed our stay. Everyone was very friendly, welcoming, and helpful throughout our visit. We had a great experience and would definitely stay here again!

The location, restaurant, and staff

I called hotel on Tueaday, Sep 8, becauseI could get there only early morning - Sep 13 by 7 am Knowing, that check in is 3 pm, I inquired, if hotel can accompdate me that early - as an exception The staff member said it won't be a problem- at which pointI asked to notate my file for this special request Upon arrival on Sep 13 by 7am, I found out, that they cannot give me a room, as it was promised. The door was locked and receptionist won't even let me inside to talk with her I had to talk being on the noisy street trying to understand her poor English. I asked about the courtesy of, at least, leaving my luggage at the hotel, which is customary for the hotels Answer was - " No" So there I was stock at 7 am in the morning, with luggage - no car -I was dropped at the hotel by friends,who couldn't stay I had to order Uber to get to my church, which was closed at that early time - with all my luggage and stay near church gate for 2 hours intil it was open - and I am 72 years old, so that experience, which would be difficult for younger people, was very hard on me I came back by 2 pm, still had tosit in the lobbyfor one hour, even though ny that time there should be a room cleaned already by that time Needless to say, when I was checked in and came to my room - it wasn't ready - the maid was still in it cleaning If the hotel is that strict with check in at 3 pm, then rooms s/b clean by 3 pm It is poor management - only one maid was working on the floor My day was totally ruined

Clean rooms and really spacious.