Dog & Pet-friendly Holidays Northumberland

If you value the suspension in your car then avoid the long potholed drive up to this property! On arrival it transpired the lift was not working and no-one appeared the whole weekend to investigate or repair. No idea how long it had been broken. No apology was given when we arrived. We were simply directed to the staircase to get to our room on the 2nd floor!. No idea when the skirting boards in the room was last cleaned. The shower in the room was scalding hot one minute and freezing cold the next. They checked it out and stated it was working ok and made some comment about old pipes. But the next shower was the same, scalding hot one minute and freezing the next. Decided to use the shower in the spa instead and the shower head was held in place with a rubber band! There were cracked tiles in the bathroom. The ceiling wallpaper was peeling off in places in the bedroom. The wardrobe door was broken and we were in an attic room so I had to duck down to get into bed due to the sloped ceiling and a protruding ceiling joist. It was either that or crawl over the bed from the side that wasn't under the slope We paid just under £400 for two nights! Absolutely shocking for the price paid. The poor reception staff must dread the customers coming to discuss all the problems with them. We overheard a customer talking at reception as we walked past who stated, "apart from the problems with the shower ..." We would never stay here again!

This was a 3 night break. Really looking forward to a good catchup in top class surroundings and hoping to eat in most nights after days exploring, but our dining experience from 10 minutes of arrival soured those plans. We had pre booked afternoon tea for our arrival…pot of tea came, then, after waiting for an hour and asking 3 times when we could expect the food, the afternoon tea food was placed infront of us. Incorrect order as we had pre informed them that one guest was a vegetarian and that had been totally forgotten. After waiting a further 20mins, veggie sandwiches arrived - had been hastily put together . By this time, we had to order more tea as we had none left after the wait! The staff, none of whom appeared very experienced in making the customer feel “special” or even “satisfied” didn’t seem bothered about our wait. After this horrendous start to our visit, we decided that we would write the experience off and give the catering another chance-lounge bar for a meal in the evening. Our order for drinks and from the menu was taken after a 15 minutes wait. However…we had to chase up the drinks as we still had not received them after another 15mins. Then we had to chase up our order after a further hour’s wait!!! We were not alone in having to wait and once again the staff were glum! On a positive side, breakfast in the restaurant- helpful, smiling staff and efficient service. Rooms clean and comfortable. Well done Mollie & Iwona! Walking trails👍. Will not be back!

If you value the suspension in your car then avoid the long potholed drive up to this property! On arrival it transpired the lift was not working and no-one appeared the whole weekend to investigate or repair. No idea how long it had been broken. No apology was given when we arrived. We were simply directed to the staircase to get to our room on the 2nd floor!. No idea when the skirting boards in the room was last cleaned. The shower in the room was scalding hot one minute and freezing cold the next. They checked it out and stated it was working ok and made some comment about old pipes. But the next shower was the same, scalding hot one minute and freezing the next. Decided to use the shower in the spa instead and the shower head was held in place with a rubber band! There were cracked tiles in the bathroom. The ceiling wallpaper was peeling off in places in the bedroom. The wardrobe door was broken and we were in an attic room so I had to duck down to get into bed due to the sloped ceiling and a protruding ceiling joist. It was either that or crawl over the bed from the side that wasn't under the slope We paid just under £400 for two nights! Absolutely shocking for the price paid. The poor reception staff must dread the customers coming to discuss all the problems with them. We overheard a customer talking at reception as we walked past who stated, "apart from the problems with the shower ..." We would never stay here again!

This was a 3 night break. Really looking forward to a good catchup in top class surroundings and hoping to eat in most nights after days exploring, but our dining experience from 10 minutes of arrival soured those plans. We had pre booked afternoon tea for our arrival…pot of tea came, then, after waiting for an hour and asking 3 times when we could expect the food, the afternoon tea food was placed infront of us. Incorrect order as we had pre informed them that one guest was a vegetarian and that had been totally forgotten. After waiting a further 20mins, veggie sandwiches arrived - had been hastily put together . By this time, we had to order more tea as we had none left after the wait! The staff, none of whom appeared very experienced in making the customer feel “special” or even “satisfied” didn’t seem bothered about our wait. After this horrendous start to our visit, we decided that we would write the experience off and give the catering another chance-lounge bar for a meal in the evening. Our order for drinks and from the menu was taken after a 15 minutes wait. However…we had to chase up the drinks as we still had not received them after another 15mins. Then we had to chase up our order after a further hour’s wait!!! We were not alone in having to wait and once again the staff were glum! On a positive side, breakfast in the restaurant- helpful, smiling staff and efficient service. Rooms clean and comfortable. Well done Mollie & Iwona! Walking trails👍. Will not be back!