Balkan Mountains Mountain Holidays

After spending one night at a "horror hotel" upon arrival, we were able to book our group into the Best Western Plus Olives City Hotel. This was the right move - we were three adults and two kids, and the "two-room apartment" they had on the 7th floor was perfect, and an added bonus of a hotel parking and an indoor pool made our lives easier for the duration of the stay. Breakfast was good too! Recommend!

Was okay, not a 5*- more like 3-5*. Cut my hand significantly and all the reception would give is a plaster and not a bandage during the night. Breakfast was good. Pool lovely. But the service one would expect isn’t of 5*.

The hotel is in a good condition, clean. Used towels are changed every day and the sheets every 4 days. Restaurant is clean and the personnel is very well trained. Good WiFi in our room. That's the good part. Now the bad part. -Over-crowded small parking, parked cars almost glued to each other at their directions. When you leave, although you ask them at the reception to make room for you, nothing happens. -Parking is after 12.00 at check-in and although there are free parking spaces, you are not allowed to park. This restriction is not mentioned either on the hotel site or on the booking sites. The attitude of security agents is arrogant. We were not even allowed to enter the hotel! - The bus to the beach does not have air conditioning although some races due to the bad program made are full. Passengers get to argue with each other. The first race to the beach is at 9.00, much too late and at lunch from the beach to the hotel there is a break between 11.40 and 13.10 even during the lunch table. Do managers want their guests to stop eating? Do they think they eat too much food? - Food and drinks are not at 4 * level. The coffee is instant, the drinks are fake, from the dispenser, the soups are tasteless, the cakes look good (some), but the taste is plastic. - The back lane with stairs leading to the resort is in very bad shape, dirty with unbearable odor at the end. - The adult entertainment quality was rather poor.

Dirty, food is limited, staff is rude and incompetent.

Was okay, not a 5*- more like 3-5*. Cut my hand significantly and all the reception would give is a plaster and not a bandage during the night. Breakfast was good. Pool lovely. But the service one would expect isn’t of 5*.

Excellent location, very close to the Fortress. Take time to enjoy the spa, which includes a steambath, jacuzzi, and sauna. The dinner was delicious, with live music as well. Most important, the staff were great and very helpful !

Was okay, not a 5*- more like 3-5*. Cut my hand significantly and all the reception would give is a plaster and not a bandage during the night. Breakfast was good. Pool lovely. But the service one would expect isn’t of 5*.

Great hotel very close to main attractions, with spacious rooms and an excellent staff. (Special thanks to Ivailo who made our stay especially memorable with his willingness to help and his wonderful sense of humor.) As a bonus, the hotel also contains the largest collection of contemporary Bulgarian art--there's fabulous art everywhere, the lobby, hallways, individual rooms, breakfast area, everywhere. The pool and fitness room are really nice; the pool requires a swim cap so be sure to take one.

We didn't get internet in the room and talk to the receptionist . But never was looked at. The air-conditioning was set by the hotel but it was hot . Parking you pay extra €15a day . The restaurant was good . Turkish food . The staff was friendly.

Was okay, not a 5*- more like 3-5*. Cut my hand significantly and all the reception would give is a plaster and not a bandage during the night. Breakfast was good. Pool lovely. But the service one would expect isn’t of 5*.