Bulgaria Honeymoon Holidays

Overall this hotel is clean and nice. We booked it for our last night before we fly out so it did the trick. The rooms are very small and the breakfast was not nice. The staff were friendly

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

For such a nice hotel, it was missing basic room items such as a coffee or tea kettle, no clothing iron and room was not sufficiently cool enough. To help conserve electricity there were sensors that would turn on hallway and stair lights, a little creepy if single female walking alone day or night. I really appreciate friendly service (smile) and felt a little lacking from front desk. Yes I’m an American that only speaks English but still a respectful paying customer that tips for service. However we appreciated the breakfast buffet which was so good and nice options. Beautiful hotel atmosphere, pool and designated lounge area by the sea. A gentleman was especially friendly and helped us with bags as we departed and waved goodbye. Lots of great food options and shopping near also. We miss Burgas and speak fondly of our trip. Wished we could have stayed longer.

Perfect quiet location in city centre. Original, unique features and furnishings took you back in time. The outside area, and glass entrance roof needed to be swept. Inside, was lovely, beautiful original glass doors, art works, shinning brass. It was also only 20 min walk to the park and beach, where there were lots of beach bars.

We always enjoy the uniqueness of the place. Its location is great and the facilities are also good. We noticed an obvious uplift in food quality this year.

Nice hotel which is centrally located in the heart of downtown.

Overall this hotel is clean and nice. We booked it for our last night before we fly out so it did the trick. The rooms are very small and the breakfast was not nice. The staff were friendly

Nice hotel which is centrally located in the heart of downtown.

The staff and management do not have basic customer skills. I have tried to call the hotel in advance to warn them that we will be late, but somebody opened the line without responding and left the line opened for the next 90 min. Although we had All Inclusive reservation, we were left hungry, without dinner. The staff refused to acknowledge that we have All Inclusive and in the morning the manageress did not acknowledge our Expedia receipt which clearly states All Inclusive. The Expedia Customer Service confirmed that we had All Inclusive and partially reimbursed us, which was great. However, the staff and manageress's attitude and customer skills were outrageously bad or non-existent should I say. Instead of mitigating the issue in some manner, the manageress was quite argumentative and outright rude. My advice to all customers is, please avoid this hotel at all costs. They do not deserve your attention and money.

Everytning is okj