Poland Mountain Holidays

This was my second stay in this hotel after about 2-3 year gap. Before parking and breakfast were included. Both these charges are excessive in my opinion.

Had a perfect time, great customer service

Excellent place to stay.

I do like the structure, those enclosed bridges allowing you to enjoy the view is really amazing. Customer service was nice to us, after informing Small suites, no too much space between bed/sofa and wall. if you are there in summer time and you need a bit warmer room please let the front desk know in advance and they will make it happen, I didn’t do it and later when I tried to request it was difficult to get a hold with front desk since phones in rooms doesn’t work and my special communication with front desk it didn’t work at that time , son we slept in cold room . was cold that night. We didn’t get to enjoy the restaurant, when we went there no one greet us or pay attention to us. That was weird , so we went to next hotel up the hill and we had good dinner there . other than that, we will recommend this hotel for a nice family time .

Beautiful, old world charm, comfortable and cosy stay. The food from the restaurant was amazing, we ate all our meals there or ordered room service. The breakfast buffet was also amazing. The staff is very attentive and very helpful. 12 out of 10 amazing stay and will stay again if we’re ever in Zakopane!

This was my second stay in this hotel after about 2-3 year gap. Before parking and breakfast were included. Both these charges are excessive in my opinion.

I do like the structure, those enclosed bridges allowing you to enjoy the view is really amazing. Customer service was nice to us, after informing Small suites, no too much space between bed/sofa and wall. if you are there in summer time and you need a bit warmer room please let the front desk know in advance and they will make it happen, I didn’t do it and later when I tried to request it was difficult to get a hold with front desk since phones in rooms doesn’t work and my special communication with front desk it didn’t work at that time , son we slept in cold room . was cold that night. We didn’t get to enjoy the restaurant, when we went there no one greet us or pay attention to us. That was weird , so we went to next hotel up the hill and we had good dinner there . other than that, we will recommend this hotel for a nice family time .

Had a perfect time, great customer service

Beautiful, old world charm, comfortable and cosy stay. The food from the restaurant was amazing, we ate all our meals there or ordered room service. The breakfast buffet was also amazing. The staff is very attentive and very helpful. 12 out of 10 amazing stay and will stay again if we’re ever in Zakopane!

Such a great place to stay in Zakopane! Truly excellent care by the staff and a stellar breakfast. The rooms are generously sized with great balconies. The only improvement I can think of would be the ability to stream Netflix and a more comfy couch!