Alsace Luxury Holidays

Outstanding hotel in every way! Great location to walk everywhere. Staff over the top friendly and extremely helpful and pleasant. Excellent customer service! Would highly recommend and will stay there whenever I return to Strasbourg.

Lovely hotel with absolutely amazing staff! We stayed for three nights and then returned for an additional night before our flight home, which really says how much we enjoyed our stay. The hotel was lovely, the staff were incredibly friendly and helpful, and we also used the spa, which was wonderful. Our only little niggle was on our final night, when there appeared to be some sort of rodent in the roof. Unfortunately, the noise kept us awake for quite a bit of the night, so we didn’t sleep particularly well. The staff did offer to move us to another room, which we really appreciated, but as it was already around midnight and we had to be up at 4am for our flight, unfortunately moving rooms at that point wasn't really practical. I'm sure this is something the hotel will address quickly, and it certainly didn't detract from what was otherwise a wonderful stay. We would definitely stay here again and would highly recommend the hotel.

This is an amazing hotel if you are going to use trains or buses. The breakfast is excellent. We had a newly refurbished room with a good outlook so that was good. However, there was no easy chair despite neighbouring rooms having two. We asked a couple of times for a chair to no avail. We’d have given five stars otherwise

I liked the location and the friendly staff.

Staff were extremely nice, welcoming and helpful. Nice atmosphere and good location. I was able to walk to all the main attractions. Just excellent.

The least I expect from any hotel is to be able to control the room temperature. I followed the instructions on the thermostat as I wanted the room to be more comfortable and not so cold. I then went to bed expecting it to work, it did nothing to increase the temperature and I was cold most of the night. I did not call reception as I did not want someone coming to the room at that time. Next day I was told the hotel heating was OFF and offered a fan heater. This is not acceptable let alone from a supposedly 5 - star hotel. I asked for a room rate reduction and got NOTHING. Needless to say I will not be returning. Other bad points - 35 Euro breakfast must be the most expensive ever (I did NOT try it) - so for two that's 70 Euros. I had a good 2 course evening meal for about the same price (NOT in the hotel of course). The Jacuzzi was only just warm enough and so not really as expected. The staff were helpful in other respects but they need to get the basics rights. Location is good although if using Uber you have to walk the last part with your luggage.

Very nice location and quiet, nice view too.

Staff were extremely nice, welcoming and helpful. Nice atmosphere and good location. I was able to walk to all the main attractions. Just excellent.

me gustó el desayuno, la atención en recepción, muy amable el personal

This hotel is full of history and characters! Really enjoyed the decorations. The rooms are large for French hotels, and breakfast was rich. There is no air conditioning in the guest rooms, but it was comfortable during the night although it was a hot summer day around 35c during the daytime. There are free parking spaces outside the hotel. There are plenty of restaurants in the walking distance from the hotel. Will love to stay there again.

I liked the location and the friendly staff.

Very nice location and quiet, nice view too.