Levante Riviera Luxury Holidays

It was perfect: Location Hotel room Hotel staffs Hotel amernities And very beautiful The blind curtains were phenomenal Pianist in the lobby was just a talent. Thank you

Our stay was completely ruined by a persistent sewage smell in our room that lasted for our entire visit. The odor was so overwhelming that it was difficult to relax, sleep, or even spend time in the room. We were traveling with our children, and no family should have to endure those conditions while on vacation. We brought the issue to the hotel’s attention multiple times, hoping it would be resolved or that the hotel would make things right. Unfortunately, the smell never improved, and despite the significant impact it had on our stay, the hotel refused to offer any meaningful compensation or discount. We chose this hotel expecting a comfortable and enjoyable experience, but instead we spent our vacation trying to avoid our own room. The lack of accountability and customer service after such a serious issue was incredibly disappointing. I cannot recommend this hotel. If you value cleanliness, comfort, and a hotel that stands behind its guests when things go wrong, I would look elsewhere.

It was perfect: Location Hotel room Hotel staffs Hotel amernities And very beautiful The blind curtains were phenomenal Pianist in the lobby was just a talent. Thank you

Not at all as advertised. It shows up as a 4 star hotel. Instead imagine an old short-term rental studio with a confusing check-in and zero assistance. No front desk, no person to help. We got in and there were 4 packets with 4 different room keys sitting on a desk. Which room was ours? No clue. There were no names on the packets. I tried calling the number listed multiple times but no answer. So we picked a random room. Our family who arrived several hours before us had the same experience. Did we get rooms we paid for? Who knows. The room is really old. Door to the hallway doesn't close all the way with a single questionable lock. Doors to the windows and bathroom also don't close all the way. Only shampoo in the shower (no soap), two single towels. The daytime high was only 70 but without AC the room was really warm and too warm for us to sleep well. Had I booked a short-term rental half the price I would have been OK with all of this. But I booked what I thought was a 4 start hotel. Really disappointed and wishing I had spent half the amount I paid.

It was perfect: Location Hotel room Hotel staffs Hotel amernities And very beautiful The blind curtains were phenomenal Pianist in the lobby was just a talent. Thank you