Shire of Johnstone Luxury Holidays

Plenty of room to move around.does need a update

Overall the stay was good. We had a few issues, that were promptly addressed by staff when brought to their attention. The hotel is old and a bit run down - but it was in a great location and was exactly what we needed. The pool was too cold to use at the time of year we were there and quiet deep so not suitable for small kids. Overall happy with the stay.

Staff very accommodating and helpful

The Lakes Cairns Resort is a multi-building property where each unit is owned by an individual and some owners agree to place their units in a rental pool which is managed by the overall resort management company. The resort was built beginning in 2000., and we have been staying there off an on for 26 years. The resort was much more vacation-units early on, and currently appears to be mostly long-term renters. The unit we stayed in this trip was unit #710 (Tinaroo building). The unit was in excellent condition and has been fully stocked. We did have one problem with a leaking sink, but the management team addressed right away. The complex is older now, and some of the general site maintenance has been neglected/overdue, and this is mostly noted in the nooks and corners of the property. (former Rambutan restaurant space closed and used for storage, the perimeter fence along the saltwater creek, the former library/gym, oddly, the door to the mechanical room for the lagoon pool are in need of attention. the BBQ's and pools are in good shape, and the decking around the lagoon pool has been re-done. The main pools and common areas are adequately maintained. It should be noted that given Cairns tropical weather, long term care and maintenance can be challenging. The Lakes location is spectacular, and surrounded by lakes, creeks and community parks and trails. Also easy walk to the Esplanade, and easy access to the highway, airport and local shopping/attractions.

We would have preferred a buffet breakfast but the Alacarte was very nice .Katrin at breakfast was wonderful and looked after us really well. All the staff from reception to housekeeping to hospitality were especially helpful. There is a Woolworths just around the corner and the bus terminal is a comfortable walk, even for us seniors. The rooms were spacious and the bathroom had a separate toilet with basin. body wash shampoo and conditioner were on the wall dispensers which was very convenient. Lifts were prompt even though the hotel was at capacity. Generally a great hotel in a convenient location with great staff. We will stay here again!

So central and convenient place to stay. The pool deck was amazing, the staff are great as well. Loved my stay and would book again.

Plenty of room to move around.does need a update

Overall the stay was good. We had a few issues, that were promptly addressed by staff when brought to their attention. The hotel is old and a bit run down - but it was in a great location and was exactly what we needed. The pool was too cold to use at the time of year we were there and quiet deep so not suitable for small kids. Overall happy with the stay.