High Black Forest Kid friendly Holidays

This was a great find in the city. The room was clean and well laid out. There are multiple trams that stop directly in front of the hotel. We had an issue with the sink in the bathroom not draining and they had it fixed quickly. We'd recommend staying there.

If you are looking for a gorgeous view with friendly service, outside of the busy Interlaken area, this is the place. Great breakfast, tiny room with all the amenities you need, and a beautiful town.

Staff were really friendly and helpful. Beautiful setting.

The room is clean. The reception is nice and helpful, provided the very details information of the facility. There are private beach, swimming pool and sauna, good for the whole family vacation. The have peddler board for free to play in the lake too. The breakfast is sumptuous. The view of the restaurant is very beautiful, faced to the peaceful lake and the mountains.

Staff was nice and upgraded me into a suite. Property felt a bit older overall but very well located.

The room was spacious, clean, and comfortable. The restaurants and breakfast were above standard, with a great selection of healthy and nutritious options. Although we didn’t get a chance to use the pool or spa, we really enjoyed the included boat cruise to downtown Lucerne, it was an amazing experience! Yes, the hotel is expensive, but considering the high-quality breakfast and the beautiful boat ride directly to the center of Lucerne, it was definitely well worth the money.

Staff were really friendly and helpful. Beautiful setting.

This was a great find in the city. The room was clean and well laid out. There are multiple trams that stop directly in front of the hotel. We had an issue with the sink in the bathroom not draining and they had it fixed quickly. We'd recommend staying there.

The roof top bar was a perfect way to end each day of sight seeing.

No working AC in August, and terrible customer service! We specifically booked a hotel with air conditioning because we knew it could be hot in Basel in August, but the AC unit never cooled our room at all during our 3-night stay. The only time the temperature on the thermostat ever dropped was when we opened the windows in the evening, but we could not leave them open because of noise from the train station and nearby streets. When we alerted the desk clerk to the issue, he assured us they would have maintenance address it, but the issue was never resolved. What made things worse was the attitude of management when we raised the issue again and requested an adjustment to our bill. The manager insisted that the AC was working as designed (despite the fact that it never cooled our room), and that the problem was with our expectations and lack of understanding of European AC systems. This approach (and the extremely nominal discount offered) was insulting and false. We’ve stayed in numerous European and Swiss hotels, and never encountered a situation where the AC did not cool the room. We were not asking for rapid cooling, or a frigid room temperature; we just wanted the ability to cool the room down at night, even by a degree or two, to make it more comfortable. The lack of functional AC was disappointing; management’s “blame the customer” approach made the whole experience infinitely worse. We will not stay at this property again.

This was a great find in the city. The room was clean and well laid out. There are multiple trams that stop directly in front of the hotel. We had an issue with the sink in the bathroom not draining and they had it fixed quickly. We'd recommend staying there.