Luzon Kid friendly Holidays

This is my second stay/review of the property. My first 3 nights stay, the staff were great, helpful and professional However, my second stay was not as good because when I was calling the front desk/reception nobody was answering the phone it took awhile for some to pick up. I was looking for my belt that I left the first time I checked in. The person who answered the phone said she’ll find out and call me back but she never did. I called the operator instead and spoke to a certain Harley, I think that’s his name and he was the one who was able to help/found the belt I was looking for. The guy from the housekeeping brought it up to my room. I was glad and thankful. However, I/we had the same problem with the room service food we ordered, it was not very good. Again, I’m suggesting for a new Chef.

Great people

This was our third time staying at the Aruga and I always choose this place for it’s perfect location and the customer service.

I had the 2 bedroom suite and I loved how spacious it is. The staff is very helpful and their customer service is excellent. The only issue that I ran into is when washing an ms drying my clothes with the self serve laundry. The drying portion takes too long and still my clothes were somewhat wet after 1 hour.

Great people

Excellent location, good breakfast, warm staff, clean and large rooms. I’m giving it 4 stars because of cold and unfriendly front desk staff at check in and wifi was bad.

This is my second stay/review of the property. My first 3 nights stay, the staff were great, helpful and professional However, my second stay was not as good because when I was calling the front desk/reception nobody was answering the phone it took awhile for some to pick up. I was looking for my belt that I left the first time I checked in. The person who answered the phone said she’ll find out and call me back but she never did. I called the operator instead and spoke to a certain Harley, I think that’s his name and he was the one who was able to help/found the belt I was looking for. The guy from the housekeeping brought it up to my room. I was glad and thankful. However, I/we had the same problem with the room service food we ordered, it was not very good. Again, I’m suggesting for a new Chef.

This was our third time staying at the Aruga and I always choose this place for it’s perfect location and the customer service.

Great people