Algarve Kid friendly Holidays

Loved it ! The staff were amazing nothing was too much trouble , catered for families ! Will be returning

Staff were genuinely nice all around, the room was a good size and clean, although a little dated. Food was generally good, although not lots of options, but taste wise was nice. Restaurants were also clean and well presented. Drinks options were limited and didn’t include premium brands. Swimming pool area could do with a little improvements. The chap who did the children’s entertainment was good value and very warm to everyone. I wouldn’t say this was anywhere near the best 5 star hotel I have visited before and would probably say a 4 star, but all around me and my children had a good time there.

Our check in process was not smooth. Upon booking on Expedia I used the search parameters for 1 adult + 2 children. I booked a one bedroom suite knowing the pull out sofa will be used for my second child. I chose to add buffet breakfast as prompted when selecting the room. I paid EUR27 for the ‘add on’. Open arriving at the property I was told that Expedia confirmed a room for one adult only. No pull out was ready & they fixed. Breakfast was EUR16 and EUR8 for each child. I had to pay the extra for the children’s breakfast. I flagged to Expedia that this add on was based on my search parameters (including adding in each child’s age)and was their mistake that they didn’t engage at all. We tried to eat dinner at the restaurant and were treated very rudely by the restaurant staff. They did not seat us (you must check in at the restaurant reception) - we seated ourselves. We were not brought menus but after waiting 15 minutes were asked to then change tables. We left and ate at a lovely place 1km away from the hotel. The next morning I complained and they suggested the manager would come speak to us at breakfast. No one came. A real show of a lack of 5-star sensibility at a hotel. We were then told the kids breakfasts were complimentary. I insisted on paying on principal as I felt incredible disrespect by the lack of care of the hotel management. This property is well kept and should be great for families. Management and agency and care of staff is a huge miss.

Staff were genuinely nice all around, the room was a good size and clean, although a little dated. Food was generally good, although not lots of options, but taste wise was nice. Restaurants were also clean and well presented. Drinks options were limited and didn’t include premium brands. Swimming pool area could do with a little improvements. The chap who did the children’s entertainment was good value and very warm to everyone. I wouldn’t say this was anywhere near the best 5 star hotel I have visited before and would probably say a 4 star, but all around me and my children had a good time there.

Staff were genuinely nice all around, the room was a good size and clean, although a little dated. Food was generally good, although not lots of options, but taste wise was nice. Restaurants were also clean and well presented. Drinks options were limited and didn’t include premium brands. Swimming pool area could do with a little improvements. The chap who did the children’s entertainment was good value and very warm to everyone. I wouldn’t say this was anywhere near the best 5 star hotel I have visited before and would probably say a 4 star, but all around me and my children had a good time there.

Staff were genuinely nice all around, the room was a good size and clean, although a little dated. Food was generally good, although not lots of options, but taste wise was nice. Restaurants were also clean and well presented. Drinks options were limited and didn’t include premium brands. Swimming pool area could do with a little improvements. The chap who did the children’s entertainment was good value and very warm to everyone. I wouldn’t say this was anywhere near the best 5 star hotel I have visited before and would probably say a 4 star, but all around me and my children had a good time there.