Trinidad and Tobago Kid friendly Holidays

Unfortunately my family's five day stay was a terrible experience. The hotel is very run down and poorly maintained. And there were issues from the time we arrived. The biggest problem was mosquitoes in and outside our room. I complained to the young receptionist and her first response was very disappointing. I was told that there were some "very important people" including judges expected to arrive and we might not be able to switch rooms. Advice to the young lady: never make a guest feel like they're not important!!!!!! At that point, I called around and found another place to stay so we were prepared to check out. After I told the receptionist we'll be leaving is when she actually started trying to move us. We were moved to the "penthouse suite" which was essentially a larger room with no mosquitoes. Still poorly maintained, fridge didn't work, and the door around the lock is close to breaking off. We stayed but problems continued: Horrible breakfast. Birds were sometimes pecking at the food. So we chose not to eat certain things. Lunch and dinner was excellent though. On the last day, water and electricity went out. They returned after about 20 minutes but then water went again that evening. I went to the same receptionist and told her about the water. Also let her know water went that morning. She told me I should've let them know in the morning and they would've fixed it. Again, young lady, NEVER MAKE A GUEST FEEL AS THOUGH THEY ARE WRONG!!!

The hotel is in need of renovation, however the rates are competitive with the other hotels in the neighboring area. You cannot charge a customer at the same rate when you are not able to provide the basic services such as clean linen, adequate housekeeping, rooms with a working safety latch, wash cloths, a clean bathroom note there is mildew in the tiles and service recovery. The staff was decent overall when they were notified about the problems. However the manager of the hotel has a condescending attitude. You cannot be in the business of service and be wrong and right at the same time. This was my second visit and I have brought other customers to this establishment and it's sad to say that it will be my last. I will take this up with corporate management. It's unfair to treat a paying customer disrespectfully when they are aware of the problems of this establishment.

Awesome Stay, will recommend

Awesome Stay, will recommend