East Coast Road Cheap Holidays

Very good property, excellent staff and very very very clean. Love it.

The only plus point was the location in this property. I am a returning guest and came back here after a gap of 10 years and experienced a massive let down in terms of hotel services. My last experience was charming which made me book this hotel again but this time the experience was terrible. Service by the staff was late and not responsive most of the time. The bathroom was not clean, amenities were in bad state and quality and the food at the in house restaurants were overpriced looking at the service standard and staff efficiency. They are charging 5 star price for a 2 -3 star property. It’s very sad because the property has so much potential but lack proper management.

Breakfast was good. They seem terribly short staffed. So there is a loooong wait before you’re served. I feel staff is exhausted too with little or no down time. The same people were seen on duty all day long. Reception staff seems a little lost. For every query it’s - I’ll get back to you & No one gets back. I was surprised to see my villa not cleaned & beds not made after a 5-6 hours outing. When i asked why, i was asked back if I had asked for room cleaning! This was shocking. I have never before ASKED for the room to be cleaned! A trivial problem - there was no Diet Coke on any day at any meal. I had asked for it on day 1. No effort was made to procure it for the next 3 days either. Disappointing. Lastly, the famous South Indian thali was not readily available. This was strange. We were told that you need to book it 24 hours prior. So we did that. Imagine our surprise that when we reach the restaurant absolutely starving after sight seeing & ask for our Thalis ( booked for 8 PM & we reached at 8:15 PM ) everyone looked surprised. The manager wasn’t there. The waiter looked surprised. We were upset. As senior citizens we eat meals at fixed hours. Food was finally served after 9 PM. The resort is beautiful. People come for the ambience & stay. But they’ll lose customers if they don’t get their staff trained afresh. PS. There was absolute RELUCTANCE to give us the hotel car. The staff kept pushing us towards a private taxi service.

The hotel did not disappoint. Luxury place in the middle of Chennai. Staff, were extremely helpful and pleasant. The buffet breakfast was excellent too. We are going back to this hotel end of June.

Very clean and very helpful staff. Only negative is I was trying to operate the lift and didn’t know that I have to use the key card to use. Staff was there and he could approach me help. He he looking at me and didn’t want to help and he was on the phone ( night staff)

The hotel did not disappoint. Luxury place in the middle of Chennai. Staff, were extremely helpful and pleasant. The buffet breakfast was excellent too. We are going back to this hotel end of June.

One of the best hotels in Chennai...spacios rooms. Very nice reception. Young team was great.