Left of Rhine Cheap Holidays

Very disappointing experience – not what I expected from a 4-star hotel I booked a two-night stay here and, unfortunately, it did not live up to the 4-star experience I was expecting. The lift was not working during our stay, and the key card access to the adjacent building was faulty, which was inconvenient. The cleanliness of the room was also very disappointing. The bin still had litter in it, the coffee cup had clearly not been properly cleaned from the previous occupant, the coffee machine was dirty, and we even found an empty beer bottle under the bed. To make matters worse, there was building work taking place next door, with loud noise starting as early as 7:30am. This was particularly frustrating as I had booked this trip to celebrate my son’s birthday, and the experience was far from what I had hoped for. Even the checkout experience was disappointing. I handed over my key card and there was no interaction whatsoever — not even a simple “thank you”, “goodbye” or a question about how our stay had been. Given the issues we experienced during our stay, I would have expected at least some basic level of customer service or interest in our experience. Overall, I am really disappointed. When a hotel is advertised as 4-star, I expect a certain standard of cleanliness, facilities and customer service. Unfortunately, this stay fell well short of those expectations, and I certainly did not feel that I received the 4-star experience I had paid for.

Close to main train station and perfectly acceptable, but nothing special. Not a pleasant part of town but convenient.

We stayed with kids and booked 2 rooms. The stay was excellent, location was great and the staff was incredible and super nice. I wish we had stayed another day.

The room was nice, comfy beds and great pillows. Very nice staff. Breakfast was great.

Not worth it at such a high price

Close to main train station and perfectly acceptable, but nothing special. Not a pleasant part of town but convenient.

We stayed with kids and booked 2 rooms. The stay was excellent, location was great and the staff was incredible and super nice. I wish we had stayed another day.

We stayed with kids and booked 2 rooms. The stay was excellent, location was great and the staff was incredible and super nice. I wish we had stayed another day.

Highly recommend! Great location and a great value. Near many restaurants and shops. Friendly and helpful staff! Rooms very clean.