Delaware River Region Cheap Holidays

Best customer service ever! We had already checked out and came back later in the day to pick up our luggage. When we arrived at the airport, our flight was unfortunately canceled, and our new flight wasn’t until the next morning. That meant we had about eight more hours to spend in Times Square. The manager was incredibly kind and allowed us to come back to the hotel and leave our luggage there until it was time for our next flight. They also allowed us to use the restroom, relax in the lobby for as long as we needed, leave and come back later, and rest before heading back to the airport. This helped us so much because we didn’t have to spend hours walking around New York with all of our luggage. The front desk staff and security were also extremely helpful, welcoming, and kind throughout the entire experience. They truly went above and beyond for us, and we really appreciate everything they did. I would definitely stay here again whenever I come back to New York. Thank you so much for making a stressful situation so much easier for us!

It was ok. Good for what we got.

This is a nice hotel with a rooftop bar and restaurant that has amazing views of the manhattan skyline. The staff is pleasant and friendly.

My room had a distinct smell to it, and I noticed that the dresser wasn’t checked bc there was clothes still in there. The amenities were amazing! The staff, especially Vanessa was extremely helpful. The staff I interacted with has been there for 11 years plus and you can tell that they enjoy their jobs.

The Lotte New York Palace is a beautiful hotel, and overall we really enjoyed the property. However, the beds were surprisingly squeaky and uncomfortable. Considering the price and caliber of the hotel, I expected a much higher-quality mattress and a more comfortable night’s sleep. Upgrading the mattresses would make a significant difference in the overall guest experience.