Rainbow Stairs All inclusive Holidays

Staffs were very nice enjoy my stay there. Breakfast many choices and delicious. Hotel located near all the banks and shops. The bed very comfortable.

Overall ok, everything costs extra.

You can tell this hotel probably had its glory days, but now feels quite outdated, especially in terms of its amenities. The photos online were over-advertised compared with the hotel’s actual condition (bathroom mirror peeking off) compared to pricing alike. The staff were generally friendly, much appreciated, but amenities were lacking. I stayed in a room with a separate living area, and because I was traveling alone, jet lagged, and spending most of my days handling business around the city, having a working TV was crucial. Unfortunately, the TV did not work in room, leaving me with essentially no entertainment during my stay. On my departure day, I requested a 1 PM late checkout because I was handling banking matters nearby. I called the hotel to explain that things were taking longer than expected and I’d return a little later. However, when I came back, I was told that staying just one additional hour would incur a NT$750 charge. I understand that hotels have checkout policies, but I would have appreciated being informed of the possible charge when I called ahead. Since one of the basic in-room amenities was not functioning, I had also asked the overnight staff to inform management and requested some consideration regarding the checkout time. Unfortunately, no accommodation was offered. For a hotel that is already quite dated, with poor lighting in both the rooms and lounge areas/essential amenities, I felt that a little flexibility would have gone a long way—especially

Nice hotel and very convenient location

We enjoyed our five nights stay at the hotel. Staff were friendly and helpful. Drinks and snacks included was nice too. SPA area was really clean and well maintained.

Nice hotel and very convenient location

Rooms are very outdated. They still make customers to use metal keys instead of cards, very inconvinient. Gym is not what expected from this level of hotel. Breakfast and dinner buffets are very good.