Lappei All inclusive Holidays

This is a 3-star resort at best. We stayed at a number of 5-star resorts while in Greece and Royal Cactus unfortunately wasn’t one. The resort definitely nickel and dimes you. They claim all inclusive but so much costs extra. A sparkling wine or Freddo cappuccino or even a bottled water costs extra. Any room service costs extra. The drinks that are included taste very artificial. We stayed at other resorts that were not all inclusive and the Freddo cappuccinos were included as part of breakfast. One night I didn’t feel well and asked if I could have a bottle of water to take up to the room and was told it would cost 3.50. Which was fine and I asked if I could room charge, they couldn’t figure it out for almost 5 minutes so I finally gave up and said not to worry about it, and went up to my room without water… instead of them just showing some hospitality and letting me take it. Be prepared to inhale smoke everywhere you go and to never be able to find a pool lounger. We only ate at the resort once bc the food was dry and bland. Desserts were good. No dinner drink service or waiter service at the pool. Poor WiFi and hot water ran out a number of times. Cleaning supplies left out in the hallways for guests to see every day. If you want a true 5-star experience, take your money elsewhere!

The room was very clean & private and the pool and views were great.

A bit outdated. Great breakfast and good location.

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

Really good hotel. It’s a boutique and therefore you are treated especially well by the staff and family who own the hotel. The location is by the coast with 5min walk to a lovely beach area. Breakfast is good and the gym is ideal. The massage chairs are a great touch and very useful. The rooms are very good size with kitchen and with lots of shops and restaurants within walking distance. A very good and calm place to stay and Heraklion is very nearby.

This is a 3-star resort at best. We stayed at a number of 5-star resorts while in Greece and Royal Cactus unfortunately wasn’t one. The resort definitely nickel and dimes you. They claim all inclusive but so much costs extra. A sparkling wine or Freddo cappuccino or even a bottled water costs extra. Any room service costs extra. The drinks that are included taste very artificial. We stayed at other resorts that were not all inclusive and the Freddo cappuccinos were included as part of breakfast. One night I didn’t feel well and asked if I could have a bottle of water to take up to the room and was told it would cost 3.50. Which was fine and I asked if I could room charge, they couldn’t figure it out for almost 5 minutes so I finally gave up and said not to worry about it, and went up to my room without water… instead of them just showing some hospitality and letting me take it. Be prepared to inhale smoke everywhere you go and to never be able to find a pool lounger. We only ate at the resort once bc the food was dry and bland. Desserts were good. No dinner drink service or waiter service at the pool. Poor WiFi and hot water ran out a number of times. Cleaning supplies left out in the hallways for guests to see every day. If you want a true 5-star experience, take your money elsewhere!

Our stay at Vertali was made truly special by the outstanding customer service. Every member of the team was warm, welcoming, and genuinely committed to making our vacation memorable. From the moment we arrived until the day we left, we felt cared for and appreciated. A very special thank you to Kiki, whose kindness, professionalism, and positive energy stood out every single day. She consistently went above and beyond and made us feel like valued guests rather than just another room number. I’d also like to recognize the incredible breakfast team. Their friendliness and attention to detail did not go unnoticed. Exceptional service is what transforms a great hotel into an unforgettable experience, and the team at Vertali did exactly that. Thank you for making our holiday so enjoyable. We will consider back again and create beautiful memories at Ventali.

The room was cleaned daily with fresh towels. However when we arrived our shower had a leak and this wasn’t fixed until the night before we checked out. So 4 nights of a dripping shower The pool was clean and the pool beds too, We had a shared pool which was nice and private. The food was so good, limited choices but even those choices - the food never tasted bad at all. However the restaurant itself was definitely not the best. The staff were a bit slow tending to tables. Service at the restaurant wasn’t as consistent. The gym had good well maintained equipment. We never got to check out the sauna or steam room properly as they had been switched off nor the indoor pool which was too cold for me ( they did warn us about the indoor pool as well ) But they looked clean and well maintained However nowhere on the hotel description is it stated you have to pay daily to use the safe or that you have to pay use those pool beds with curtains or that you have to pay for the beach beds which there’s only about 10 of them. Overall we had a good little break at the resort. It was lovely weather lovely food. Ohh and the water slides were definitely nice and it too in your face either.

Beautiful hotel, centrally located and very comfortabky appointed. The rooms had all the amenities one needs. I especially appreciated the clothes steamer in the closet, a variety of outlets on both sides of the bed, confortable bed, The staff were welcoming and helpful and breakfast delicious.

A bit outdated. Great breakfast and good location.

We had an absolutely wonderful stay at Amirandes Hotel and would highly recommend it. The hotel itself is beautiful, and our bungalow room was lovely. We especially enjoyed being able to walk straight out and look at the sea. The main pool is huge, with plenty of space to relax, and there are lots of activities available throughout the week. We particularly loved the padel, olive oil tasting and pottery making. I also had the signature massage, which was a full-body treatment. I love a massage, and this was probably one of the best I’ve ever had. The poolside team were always so smiley and attentive, regularly bringing us drinks and making us feel very well looked after. The cleaners were equally friendly, and our room was immaculate every day. We ate at the buffet most evenings, but we also visited Blue Monkey. If you are staying on a half-board basis, they offer a €20-per-person credit against the bill, which was a lovely bonus. The food there was delicious. The buffet staff were extremely friendly and attentive, and we especially loved the pancake lady! The morning team were also fantastic, taking our coffee orders as soon as we sat down. Every member of staff helped make our stay so enjoyable. We would highly recommend Amirandes Hotel and would love to return.

Very nice beach centric boutique hotel with extremely helpful staff

The room was very clean & private and the pool and views were great.

A bit outdated. Great breakfast and good location.