Heart of England All inclusive Holidays

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

Enjoyed the location, restaurant and decor, courteous staff. Would stay there again if I have the chance!

After staying at a number of similarly priced hotels in London, this one stands out. The location and hotel were great. I would definitely recommend this hotel.

A fantastic hotel near enough to the action in London but far enough away to be nice and quiet. A great location for all the key sites. Hotel was exceptionally clean, the room was great and spacious and as many others have said, the breakfast was brilliant. A fantastic choice each morning. The only thing that was frustrating was the lack of lifts - only 2 working for the duration of our stay and getting down to breakfast took some time when it was busy. You can walk down the stairs - we found this out on the last day. You have to walk down to the ground floor then come back inside the hotel and up one flight of stairs to breakfast. If you go straight to floor one, there is a fire exit and you can’t get through. If you are on a low floor, do the stairs instead of waiting for the lifts if the lifts aren’t all in action.

I had to ask to be moved rooms as the room I was initially allocated did not reflect the image of the one I had booked. It was incredibly small, claustrophobic, barely any natural light and next to what I'm sure was a service door. The room is not fit to be a hotel room. After being told there was nothing that can be done by the receptionist, thankfully the supervisor informed me that I could be moved to an "upgraded" room. This was better but still not the standard I was under the impression that I had booked. Breakfast was not enjoyable. I will not be staying here again.

The room wasn't ready when we arrived at 3:30 though the booking said ready by 3. It didn't take too long but was a bit annoying. The room itself was lovely though it was a bit strange to not have a bin and I would have liked more coffee etc. We got a wake up call at 5am which we didn't ask for. When we checked out I brought this up and we were told it was a mistake and the person apologised but I would have preferred if they apologised without me prompting and maybe offered us some kind of compensation. I have issues sleeping so it was really quite disruptive. I did wonder if it was because we were clearly not well off and the place is quite posh. I don't have an issue with someone making a mistake but seems weird not to apologise.

After staying at a number of similarly priced hotels in London, this one stands out. The location and hotel were great. I would definitely recommend this hotel.

Very nice 2 night stay, Easy to reach from Gloucester Rd tube station and walked to Royal Albert Hall for Proms concerts and V&A museum. A good affordable hotel in thr Kensington area. Staff were friendly and polite. Breakfast was very good too.

After staying at a number of similarly priced hotels in London, this one stands out. The location and hotel were great. I would definitely recommend this hotel.

A fantastic hotel near enough to the action in London but far enough away to be nice and quiet. A great location for all the key sites. Hotel was exceptionally clean, the room was great and spacious and as many others have said, the breakfast was brilliant. A fantastic choice each morning. The only thing that was frustrating was the lack of lifts - only 2 working for the duration of our stay and getting down to breakfast took some time when it was busy. You can walk down the stairs - we found this out on the last day. You have to walk down to the ground floor then come back inside the hotel and up one flight of stairs to breakfast. If you go straight to floor one, there is a fire exit and you can’t get through. If you are on a low floor, do the stairs instead of waiting for the lifts if the lifts aren’t all in action.