Great Valley Adventure Holidays

Rude reception staff on arrival. The lobby was a building site - no coffee shop as advertised (was also a building site), breakfast was poor - eggs were inedible and despite asking for coffee twice it never came in 30 minutes. The room itself was clean but the bathroom has huge amounts of dust in the extractor and hairs left in the shower tray. No full size curtains to block out the outside light a so bizarre. Probably the worst Hilton Doubletree I’ve stayed at by some way.

Location was good but the pool closed at 8pm. It was 110 degrees and we couldn’t use the pool. We had four people in our room and never had enough towels; 2or 3 depending on the day. Housekeeping left trash sitting on counter and never finished. Alan was wonderful when we dropped our bags off the first day!

Very nice staff and cute hotel .

Very clean and nice bar staff. The spicy chicken wings there were amazing. Negative’s are expensive valet. Area where the hotel is the ghetto part of downtown. But walkable distance to Starbucks and shopping. And didn’t realize this when I booked. But no pools in this hot heat

Great hotel , clean and the but it's old hotel and they are renovating . MY TIP IS TO ASK FOR THE ROOM WHICH IS AWAY FROM THE ELEVATOR AND QUITE ROOM. So I called I called the front desk before I came and made sure I had a room which is quite. Super friendly staff . Would recommend this hotel stay during my FIFA visit and it's in the great location.

Excellent service all around!

A few highlights about the property and then specifics, Scale from 1-10 (10 best) Location - 11 (ELEVEN) The best location by far. Room - 7.5 Deluxe King (hardly deluxe) -Small-ish and in need of updating, clogged shower (fixed) and not 100% clean. There was a bottle cap on the floor by the bed when we arrived and still there 2 days later. Someone is not cleaning properly. Door Staff - 3 - I opened the door more than acceptable at a Ritz -Carlton Reception - 8.5 - Friendly except for check out time. Did not even acknowledge us while on their computer. Lobby Bar and Restaurant - 4.5 - Lacks service levels and the Cesar salad was not edible. Time for a new F&B Manager, Chef, and new cuisine concept. Bathroom Commode - You better be small and thin. Just overall not a RITZ CARLTON experience.

I had issues with my hotel phone but it was fixed promptly. Overall me and my children enjoyed our stay