Vĩnh Nguyên Adults Only Holidays

When we arrived at this hotel it took 45 min before someone assisted us. When they did they took us on a golf cart to our villa. We could smell the bill from the front door outside. It smelled horrible not sure what someone did in this villa before we did but it was horrible. What made it worse was the heat the ac was not working and they had stand fans going is all the rooms. I immediately notified the staff that this was unacceptable and we did not want to stay here. When we got back to the reception area the gentleman stated what was wrong I advised him of the situation and he said oh I’m sorry so are you leaving? Really that is not a proper response for a villa that is not up to the standards they claim. I simply said yes we are leaving they did not assist us to get a taxi or shuttle we waiting another 45 min to get a shuttle. I travel every month and through the world and have never been treated this way! I would highly advise you to not stay here.

we enjoy our stay the villa was nice and well equipped..

Nice place for staying

When we arrived at this hotel it took 45 min before someone assisted us. When they did they took us on a golf cart to our villa. We could smell the bill from the front door outside. It smelled horrible not sure what someone did in this villa before we did but it was horrible. What made it worse was the heat the ac was not working and they had stand fans going is all the rooms. I immediately notified the staff that this was unacceptable and we did not want to stay here. When we got back to the reception area the gentleman stated what was wrong I advised him of the situation and he said oh I’m sorry so are you leaving? Really that is not a proper response for a villa that is not up to the standards they claim. I simply said yes we are leaving they did not assist us to get a taxi or shuttle we waiting another 45 min to get a shuttle. I travel every month and through the world and have never been treated this way! I would highly advise you to not stay here.

Incredibly beautiful hotel with views out of this world. Amazing swimming pool and small private beach. The breakfast is delicious with an excellent selection of both western and Asian foods. Kids club is great that is one of the main reasons we selected this hotel. My kids are quite loud and boisterous to say the least … but staff made us feel comfortable and welcome at all times. Hotel is in a great location with a new theater and some small coffee shops close by if you fancy a change from the hotel but the room service and the restaurants are all excellent. We chose to eat in our room most evenings and the selection is great. Hotel is brand new having only opened around 10 days or so ago so there were some teething issues which is to be expected but as soon as I brought these to the attention of the staff there were dealt with accordingly and the manager made me a very nice gesture to apologize for this. Will definitely return, looking forward to enjoying the beach bar which is not yet open but that was not an issue as we just walked along the beach to a further beach club restaurant to eat and get some drinks. The cabanas on the beach are sublime, so comfortable and I was able to close the curtains to enable my baby daughter to sleep comfortably whilst I enjoyed some sun.