The flight to Amsterdam was very good. However we were not aware that the connecting “flight” to Maastricht would be a bus which took nearly 3 hours! When we originally booked the itinerary indicated a flight to Eindhoven and then another to Maastricht after landing in Amsterdam. The KLM staff member at the enquiries desk was very rude and off hand when we asked for directions to the bus pick up point. It would appear that this was a regular occurrence . I am not sure I would have chosen to travel to Maastricht with KLM if I’d known this at the time of booking. We would have looked for a more competitively priced flight to Amsterdam or Brussels and made our own arrangements from there . We were led to believe that we could only fly to Maastricht with KLM which quite clearly was not the case! Marion Davidson