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Overview of Sunstar Hotel Zermatt

Photo gallery

Terrace/patio
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Sunstar Hotel Zermatt

4 out of 5

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Pet Friendly
  • Restaurant
  • Business Services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

    Popular LocationZermatt–Sunnegga Funicular4 min walk
    Popular LocationMountaineers Cemetery10 min walk
    Popular LocationZermatt-Furi Gondola17 min walk
    AirportSion (SIR)76 min drive

Choose dates to view prices

  • Single Room (Compact - Matterhorn)

    5/5 guest room rating

    Room amenities

    • 161 sq ft
    • Mountain view
    • Sleeps 1
    • 1 Single Bed
    More detailsSingle Room (Compact - Matterhorn)
  • Compact Single South

    5/5 guest room rating

    Room amenities

    • 172 sq ft
    • Mountain view
    • Sleeps 1
    • 1 Single Bed
    More detailsCompact Single South
  • Double Room (Compact)

    4.5/5 guest room rating

    Room amenities

    • 226 sq ft
    • Mountain view
    • Sleeps 2
    • 2 Single Beds
    More detailsDouble Room (Compact)
  • Compact Twin South

    5/5 guest room rating

    Room amenities

    • 226 sq ft
    • Mountain view
    • Sleeps 2
    • 2 Single Beds
    More detailsCompact Twin South
  • Compact Twin North

    4.6/5 guest room rating

    Room amenities

    • 226 sq ft
    • Mountain view
    • Sleeps 3
    • 2 Single Beds
    More detailsCompact Twin North
  • Double Room (Compact - Matterhorn)

    5/5 guest room rating

    Room amenities

    • 226 sq ft
    • Mountain view
    • Sleeps 2
    • 2 Single Beds
    More detailsDouble Room (Compact - Matterhorn)

About this area

Zermatt

Located in Zermatt, Sunstar Hotel Zermatt is near a train station and in the mountains. Matterhorn Ski Paradise and Zermatt-Furi Gondola are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn and Weisshorn. Discover the area's water adventures with nearby rafting, or enjoy the great outdoors with mountain biking, skydiving and hiking/biking trails.
Popular Location

What's nearby

  • Zermatt–Sunnegga Funicular - 4 min walk
  • Mountaineers Cemetery - 10 min walk
  • Zermatt-Furi Gondola - 17 min walk
  • Sunnegga Ski Resort - 1 min drive
  • Unterrothorn - 3 min drive

Getting around

  • Zermatt Station - 4 min walk
  • AirportGeneva (GVA-Cointrin Intl.) - 162 min drive

Restaurants

  • Chez Heini - 3 min walk
  • Bäckerei Fuchs - 4 min walk
  • Chalet da Giuseppe - 5 min walk
  • Petit Royal - 6 min walk
  • Pizzeria Le Vieux Valais - 6 min walk
View in a map

About this property

Sunstar Hotel Zermatt

4-star hotel, walk to Matterhorn Ski Paradise
This smoke-free hotel features a restaurant, a bar/lounge and a meeting room. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 44 rooms offer free WiFi, free minibar items and flat-screen TVs with cable channels. Guests will also find room service (during limited hours), free bottled water and hairdryers.
Sunstar Hotel Zermatt offers 44 forms of accommodation with free minibar items and a safe. Flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Shopping

Family friendly

  • Dry cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • 1 meeting room
  • Computer station
  • Conference space (861 square feet)

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathroom (partially open)
  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Free minibar

More

  • Phone
  • Safe

See similar properties

Policies

Check-in

Check-in from 3 PM - 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to March 1 2021 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 15 per pet, per night

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 25.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 15 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Sunstar Zermatt
Sunstar Hotel Zermatt
Sunstar Style
Sunstar Style Hotel
Sunstar Style Hotel Zermatt
Sunstar Style Zermatt
Sunstar Zermatt
Sunstar Hotel
Sunstar Hotel Zermatt Hotel
Sunstar Hotel Zermatt Zermatt
Sunstar Hotel Zermatt Hotel Zermatt

Frequently asked questions

Can I cancel my reservation for free at Sunstar Hotel Zermatt and receive a full refund?
Yes, Sunstar Hotel Zermatt offers free cancellation on select room rates, because flexibility matters! Please refer to Sunstar Hotel Zermatt cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sunstar Hotel Zermatt ?
As of 20 Jan 2021, prices found for a 1-night stay for 2 adults at Sunstar Hotel Zermatt on 29 Jan 2021 start from £236, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Sunstar Hotel Zermatt pet-friendly?
Yes, pets are allowed at this property. There's a fee of CHF 15 per pet, per night.
How much is parking at Sunstar Hotel Zermatt ?
Sunstar Hotel Zermatt doesn't offer parking.
What time is check-in at Sunstar Hotel Zermatt ?
Check-in is from 3 PM - 10:00 PM.
What time is check-out at Sunstar Hotel Zermatt ?
Checkout is at 11 AM.
Where is Sunstar Hotel Zermatt located?
Situated in the mountains, this hotel is within 1 mi (2 km) of Zermatt–Sunnegga Funicular and Matterhorn Ski Paradise. St. Mauritius Church and Matterhorn Museum are also within 10 minutes. Zermatt Station and Zermatt Gornergratbahn Station are within a 5-minute walk.
4.6
Wonderful
Rating 5 - Excellent. 185 out of 285 reviews
5 - Excellent 65%
Rating 4 - Good. 79 out of 285 reviews
4 - Good 28%
Rating 3 - Okay. 16 out of 285 reviews
3 - Okay 6%
Rating 2 - Poor. 3 out of 285 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 285 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean room and friendly staffs. My family and I had a very enjoyable stay.
Stayed 3 nights in Jul 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff working the front desk was very helpful to me throughout my stay. The room was clean and spacious, and the hotel had an excellent wellness spa in the basement. Great breakfast buffet as well.
Stayed 2 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Convenient location, nice breakfast buffet with lots of choices, clean and comfy room with generous free mini bar in the room with free refillable bottled drinks
Stayed 3 nights in Sep 2019

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping was good. Pleasant scent upon returning to room after housekeeping. Though more toiletries such as cotton pads/buds and availability of a electric kettle to boil water would be much appreciated.
Stayed 2 nights in Sep 2019

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