Sunstar Hotel Zermatt

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Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Overview of Sunstar Hotel Zermatt

Sunstar Hotel Zermatt

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Untere Mattenstrasse 50, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular4 min walk
  • Popular LocationSunnegga Ski Resort17 min walk
  • Popular LocationZermatt-Furi Gondola17 min walk
  • AirportSion (SIR)94 min drive

Choose dates to view prices

About this area

Zermatt

Located in Zermatt, Sunstar Hotel Zermatt is near a train station and in the mountains. Travellers looking for local activities can try Matterhorn Ski Paradise and Zermatt-Furi Gondola, while those looking to experience a bit of culture can stop by Matterhorn Museum. Discover the area's water adventures with nearby rafting, or enjoy the great outdoors with mountain biking, skydiving and hiking/biking trails.

What's nearby

  • Zermatt–Sunnegga Funicular - 4 min walk
  • Sunnegga Ski Resort - 17 min walk
  • Zermatt-Furi Gondola - 17 min walk
  • Charles Kuonen Suspension Bridge - 26 min drive
  • Saas-Fee Ski Resort - 66 min drive

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • Restaurant Walliserstube - 2 min walk
  • Chez Heini - 3 min walk
  • Bäckerei Fuchs - 4 min walk
  • Rosstall - 5 min walk
  • Chalet da Giuseppe - 5 min walk

About this property

Sunstar Hotel Zermatt

4-star hotel, walk to Matterhorn Ski Paradise
A restaurant, a bar/lounge and a sauna are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free train station pick-up are also provided. Other amenities include a meeting room, concierge services and dry cleaning. All 44 rooms offer free WiFi, free minibar items and flat-screen TVs with cable channels. Guests will also find room service, free bottled water and hairdryers.
Sunstar Hotel Zermatt offers 44 forms of accommodation with free minibar items and a safe. Flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast available daily
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Sauna
  • Shopping

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

Business services

  • Computer station
  • Conference space (861 square feet)
  • A meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • In-room accessibility

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Hypo-allergenic bedding

Bathroom

  • Bathroom (partially open)
  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Free bottled water
  • Free minibar

More

  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The following facilities or services will be unavailable from October 25 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
The property is closed between 18 April and 20 May.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 25 per pet, per night
Dogs welcome
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 25.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 25 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Hotel Sunstar Zermatt
Sunstar Hotel Zermatt
Sunstar Style
Sunstar Style Hotel
Sunstar Style Hotel Zermatt
Sunstar Style Zermatt
Sunstar Zermatt
Sunstar Hotel
Sunstar Hotel Zermatt Hotel
Sunstar Hotel Zermatt Zermatt
Sunstar Hotel Zermatt Hotel Zermatt

Frequently asked questions

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 199 out of 306 reviews
5 - Excellent 65%
Rating 4 - Good. 86 out of 306 reviews
4 - Good 28%
Rating 3 - Okay. 16 out of 306 reviews
3 - Okay 5%
Rating 2 - Poor. 3 out of 306 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 306 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience! I recommend this property for: 1. Stunning view of the village and Matterhorn from the balcony of my room 2. Very good breakfast buffet 3. Well-designed room with nice decorations and lights 4. Staff speaks excellent English 5. 5 min to the train station, the main shopping street and Gornergrat Bahn station, 2 min walk to Sunnegga station 6. Lastly, when I checked out, there were pouring rain. The staff kindly drove me to the train station!
Stayed 2 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, quiet and good view.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with gorgeous surrounding mountains. Easy access to train station and hiking trails.
Stayed 2 nights in Oct 2021

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
The hotel rooms are in very good condition and the views are spectacular.
Stayed 1 night in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite of all the hotels
Warm hotel with super friendly staff. We cracked a window every night and loved falling asleep to the mountain air and the sound of a near by creek. Waking up to crisp mountain air and a view of Zermatt isn’t a half bad way to start the day. Breakfast was above average and the dining room and patio were perfect.
Stayed 2 nights in Aug 2021