Title: Resort Hotel Alex Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Resort Hotel Alex Skiers enjoy direct slope access and international dining at this Zermatt retreat, where spa treatments and pool relaxation create the perfect après-ski experience ## Photo gallery for Resort Hotel Alex ![Front of property - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/42d7dd7f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/4bb7d6c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/2fd8f224.jpg?impolicy=resizecrop&rw=297&ra=fit) ![International cuisine - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/6c6dc9d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor spa tub - Resort Hotel Alex (Zermatt)](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/a6e31089.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Resort Hotel Alex in central Zermatt offers ski-in/ski-out convenience and an international restaurant. Guests can enjoy hot stone massages, racquetball, or relax by the pool. Attentive staff arranges bike rentals and activities, perfect for families. ## Reviews 9.4 Exceptional ## Popular amenities - Hot tub - Free Wi-Fi - Restaurant £482 includes taxes & fees 21 Feb - 22 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-18&endDate=2026-02-19&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-03-01&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Classic Double or Twin Room ![Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/a415d7fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room 8.8 Excellent 6 reviews ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Sofa bed Blackout curtains Premium bedding Separate bedroom - Mountain view - 247 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Double or Twin Room ![Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/7d7b3d07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room 8.0 Very good 2 reviews ### Highlights Separate sitting area Heating Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Sofa bed Blackout curtains - Mountain view - 355 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Classic Single Room ![Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/61bc6f5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Single Room 8.8 Excellent 11 reviews ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Premium bedding Sofa bed Separate bedroom Blackout curtains - Mountain view - 194 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Deluxe Suite ![Deluxe Suite | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/559dcc8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Balcony Separate sitting area Fireplace Heating Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - Mountain view - 592 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Classic Junior Suite ![Classic Junior Suite | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/883fc0dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Junior Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Heating Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Premium bedding - Mountain view - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Budget Standard Zimmer ![Budget Standard Zimmer | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/1fbac9fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Budget Standard Zimmer ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Premium bedding Separate bedroom Blackout curtains Hairdryer - 1 bedroom - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) ## About the area Located in Zermatt City Centre, a neighbourhood in Zermatt, Resort Hotel Alex is near a train station and in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with cross-country skiing and downhill skiing, and don't miss out on the ice skating and sledging. [Visit our Zermatt travel guide](https://www.expedia.co.uk/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02342%2C7.74677&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6C9H84x7ok9HPb0QMEI9UKXs1nw=) Bodmenstrasse 12, Zermatt, VS, 3920 ### What's nearby - ![This photo is taken from the Riedweg. It's great for sunset and blue hour photos since it allows to frame both the village and the Matterhorn.](https://images.trvl-media.com/place/4300/9f377b52-3957-4a02-bfc7-b112c38ffe80.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt-Matterhorn Ski Paradise 1 min walk \- 0.0 miles - ![#Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture](https://images.trvl-media.com/place/4300/75e47df8-32d9-4257-a27c-f3c2f5e930be.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt - Furi 5 min walk \- 0.3 miles - Zermatt Visitor Center 2 min walk \- 0.1 miles - Matterhorn Museum 5 min walk \- 0.3 miles - Zermatt–Sunnegga Funicular 6 min walk \- 0.4 miles ### Getting around - Zermatt Gornergratbahn Station 3 min walk - Geneva International Airport (GVA) 162 min drive ### Restaurants - Walliserkanne 3 min walk - McDonald's 1 min walk - Le Petit Royal 1 min walk - Restaurant Derby 2 min walk - Golden India 2 min walk ## About this property ### Resort Hotel Alex Luxury family-friendly hotel near Zermatt-Matterhorn Ski Paradise Consider a stay at Resort Hotel Alex and take advantage of a free breakfast buffet, a terrace and a garden. Hit the slopes at this hotel, offering ski-in/ski-out access, ski passes and ski storage. Indulge in a manicure/pedicure, a body scrub and a massage at Alex Spa, the on-site spa. The on-site restaurant, Alex Grill, features international cuisine. Yoga classes are offered at the health club; the property also has a playground, an arcade/games room and a library. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Additional perks include: - An indoor pool, along with sunloungers - Bike hire, an indoor tennis court and babysitting (surcharge) - A billiards/pool table, luggage storage and smoke-free property - Tennis lessons on-site, ATM/banking services and a front desk safe - Guest reviews speak highly of the helpful staff Room features All 85 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and bathrobes. More conveniences in all rooms include: - Bathrooms with free toiletries and hairdryers - Flat-screen TVs with cable channels - Electric kettles, heating and daily housekeeping ## Similar properties ![Outdoor spa tub](https://images.trvl-media.com/lodging/1000000/980000/971800/971759/907600a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wellness Hotel Alpenhof Zermatt - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 631 reviews £543 includes taxes & fees 11 Mar - 12 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-11&endDate=2026-03-12&selected=971759&PinnedHotelID=971759&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/980000/971800/971733/408a039c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Schweizerhof Zermatt Zermatt City Centre - Pool - Breakfast included - Spa - Pet-friendly 9.4 Exceptional 242 reviews £561 includes taxes & fees 15 Mar - 16 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=971733&PinnedHotelID=971733&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/75000000/74820000/74814500/74814436/ae654baa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tannenhof Zermatt City Centre - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.6 Exceptional 350 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=74814436&PinnedHotelID=74814436&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/21000000/20850000/20845100/20845060/6686de52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpen Resort & Spa Zermatt Zermatt - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 505 reviews £376 includes taxes & fees 16 Mar - 17 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=20845060&PinnedHotelID=20845060&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, Turkish bath/hammam, hot stone massages](https://images.trvl-media.com/lodging/7000000/6420000/6416300/6416247/e808dea3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BEAUSiTE Zermatt Zermatt - Pool - Hot tub - Breakfast included - Spa 9.8 Exceptional 479 reviews £537 includes taxes & fees 16 Mar - 17 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=6416247&PinnedHotelID=6416247&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, hot stone massages, sports massages](https://images.trvl-media.com/lodging/47000000/46250000/46246100/46246039/012c26d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt - Pool - Breakfast included - Spa - Pet-friendly 10 Exceptional 221 reviews £355 includes taxes & fees 1 Mar - 2 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-01&endDate=2026-03-02&selected=46246039&PinnedHotelID=46246039&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room, 2 Single Beds, Mountain View | View from room](https://images.trvl-media.com/lodging/7000000/6470000/6466600/6466568/43ebcdd1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss Alpine Hotel Allalin Zermatt - Breakfast included - Spa - Free Wi-Fi - Gym 9.6 Exceptional 304 reviews £492 includes taxes & fees 26 Feb - 27 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-26&endDate=2026-02-27&selected=6466568&PinnedHotelID=6466568&HadPinnedHotel=true®ionId=-1&adults=2) ![Attica Family Suite with Matterhorn View | Mountain view](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164076/51015aab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jägerhof Zermatt - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 1,000 reviews £291 includes taxes & fees 24 Feb - 25 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-24&endDate=2026-02-25&selected=6164076&PinnedHotelID=6164076&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/5000000/4600000/4598300/4598209/e412c916.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antika Zermatt - Breakfast included - Spa - Free Wi-Fi - Bar 9.0 Wonderful 304 reviews £297 includes taxes & fees 3 Mar - 4 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=4598209&PinnedHotelID=4598209&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093617/57f973d8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tradition Julen Hotel Zermatt - Pool - Breakfast included - Spa - Pet-friendly 9.8 Exceptional 204 reviews £543 includes taxes & fees 15 Mar - 16 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=1093617&PinnedHotelID=1093617&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-03&endDate=2026-03-04&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1107415,971759,971733,74814436,20845060) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available ### Food and drink - Free buffet breakfast available daily 7 AM to 10:00 AM - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Alex Grill - Bodega Bacchus ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Full-service spa - Health club - Hot tub - Indoor pool - Indoor tennis court - Library - Playground - Sauna - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - Tennis lessons - Yoga classes ### Family friendly - Arcade/game room - Babysitting (surcharge) - Indoor pool - Laundry facilities - Playground - Snack bar/deli ### Conveniences - ATM - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 2,153 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Garden - In the mountains - Pool loungers - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Turkish bath ### Accessibility - Lift ### More - 4 floors - Banquet hall - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service ### More - Connecting rooms available - Desk - Heating - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 6:30 AM - 11 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Renovations and closures The property is closed during October and November. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 155.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: CHF 155.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars. ### Property is also known as Alex Zermatt Hotel Alex Hotel Alex Zermatt Resort Hotel Alex Zermatt Alex Hotel Zermatt Resort Hotel Alex Resort Hotel Alex Hotel Resort Hotel Alex Zermatt Resort Hotel Alex Hotel Zermatt ## Frequently asked questions ### Does Resort Hotel Alex have a pool? ### How much does it cost to stay at Resort Hotel Alex? ### Is Resort Hotel Alex pet-friendly? ### How much is parking at Resort Hotel Alex? ### What time is check-in at Resort Hotel Alex? ### What time is check-out at Resort Hotel Alex? ### Where is Resort Hotel Alex located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Resort Hotel Alex Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.6 Location ### 9.4 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 193 8 - Good 53 6 - Okay 10 4 - Poor 3 2 - Terrible 5 ## Reviews ### 10/10 Excellent #### fred 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Great Hotel with easy walk to the train station Staff very friendly and food great Highly reccomend ##### fred Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Zach 1 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Superb service. Excellent resort. Amazing pool and hot tub. Great food. Perfect proximity to many downtown activities. ##### Zach Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Erika 14 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities They upgraded my room to a mountain view room. Excellent location! ![](https://a.travel-assets.com/ugc/hotel-reviews/65425084-c441-4d5c-91b8-d2ffb736b4c8-1765711381825.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Erika Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### James A. 26 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Spotless room! very friends staff and an authentic warm cozy vibe. I would 100% return to this hotel. If people call this “outdated”. do NOT listen to them. This place is such a vibe 100/10 ![](https://a.travel-assets.com/ugc/hotel-reviews/c3619d6a-ebf0-4851-bdec-67ebf2a6eeec-1769426284736.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7de5c1e8-eea2-4d15-8fb0-a6e2ea5a4e6f-1769426291272.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/ce41dc53-435a-4b33-8824-1db117169004-1769426298854.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### James A. Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### chris 18 May 2025 Liked: Amenities, property conditions & facilities Stunning facilities, pool area beaitiful. Staff very friendly. Loved it. ##### chris Stayed 2 nights in May 2025 ### 10/10 Excellent #### Jason 17 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Idyllic Swiss Hotel Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again! ##### Jason Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### dave 9 Dec 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff and excellent food ##### dave Stayed 2 nights in Dec 2023 ### 10/10 Excellent #### dave 17 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and perfect facilities ##### dave Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Robert 11 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff. ##### Robert Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### Ryan 31 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view. ##### Ryan Stayed 2 nights in May 2024 ### 10/10 Excellent #### Ruth 15 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola. ##### Ruth Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Berat 11 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you! ##### Berat Stayed 2 nights in Mar 2025 ### 8/10 Good #### Christian 17 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel in a Great Location The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property. ![View from my balcony ](https://a.travel-assets.com/ugc/hotel-reviews/62FF028DB07BA92E27F370837C8F4E5740576D051742236095121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3F282E8E76BCA0D0DFB47B3A78ADB6AE25A84EB1742236094885.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B01EF5F4C04334EFFABF16C6A395E5D13FEC4A1E1742236095590.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christian Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Eric 30 Aug 2024 Liked: Amenities, property conditions & facilities Loved having a steam bath in my room! And the views from the balcony were amazing! ##### Eric Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Mun Ho 25 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt! ##### Mun Ho Stayed 2 nights in Jan 2024 ### 10/10 Excellent #### Richard 1 Mar 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes. ##### Richard Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Joseph 7 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again! ##### Joseph Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### James 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast. ##### James Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### steve 14 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Zermatt in the Summer - Excellent The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases. ##### steve Stayed 2 nights in Aug 2023 ### 8/10 Good #### chip 9 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station. ##### chip Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### James 31 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!! ##### James Stayed 7 nights in Mar 2024 ### 10/10 Excellent #### Dione 7 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Highly recommended We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended! ##### Dione Stayed 1 night in Jul 2024 ### 8/10 Good #### Mary 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again. ##### Mary Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Douglas 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt. ##### Douglas Stayed 7 nights in Jan 2025 ### 2/10 Terrible #### Kevin 24 Mar 2025 Disliked: Cleanliness, staff & service This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world. ##### Kevin Stayed 3 nights in Feb 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Valaisia Crans Montana, a Faern Collection Resort](https://www.expedia.co.uk/Crans-Montana-Hotels-Arenas-Resort-Valaisia.h5209480.Hotel-Information) > > [Hotels in Scopello](https://www.expedia.co.uk/Scopello-Hotels.d602602.Travel-Guide-Hotels) > > [5 Star Hotels in Antwerp](https://www.expedia.co.uk/5Star-Antwerp-Hotels.s50-0-d6179462.Travel-Guide-Filter-Hotels) > > [Aglaia Apartments & Studios](https://www.expedia.co.uk/Hersonissos-Hotels-Aglaia-Apartments-Studios.h16422053.Hotel-Information) > > [B&B Dursley](https://www.expedia.co.uk/Dursley-Bed-And-Breakfasts.d6145331-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Family-Friendly Hotels in Carvoeiro](https://www.expedia.co.uk/Carvoeiro-Hotels-Family-Friendly-Hotel.0-0-d6023514-tFamilyFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Gay-Friendly Hotels in Alanya](https://www.expedia.co.uk/Alanya-Hotels-Gay-Friendly-Hotel.0-0-d4671-tGayFriendlyHotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Frankfurt (FRA) to Schwechat (VIE)](https://www.expedia.co.uk/lp/flights/fra/vie/frankfurt-to-vienna) > > [Flights from Melbourne](https://www.expedia.co.uk/lp/flights/178283/flights-from-melbourne) > > [Flights from Ullensaker (OSL) to Stord (SRP)](https://www.expedia.co.uk/lp/flights/osl/srp/oslo-to-stord) > > [Flights from Southend-on-Sea (SEN) to Prague (PRG)](https://www.expedia.co.uk/lp/flights/sen/prg/london-to-prague) > > [Flights from Derby (EMA) to Nairobi (NBO)](https://www.expedia.co.uk/lp/flights/ema/nbo/east-midlands-to-nairobi) ### Cars ### Packages > [Marcelle Holidays](https://www.expedia.co.uk/Marcelle.d6349986.Holidays-City-Breaks) > > [Freshney Place Shopping Centre](https://www.expedia.co.uk/Freshney-Place-Shopping-Centre-Grimsby.d553248635359189630.Attraction) > > [Pavilion Theatre](https://www.expedia.co.uk/Pavilion-Theatre-City-Centre-Glasgow.d6129584.Attraction) > > [Villetta Holidays](https://www.expedia.co.uk/Villetta.d6339100.Holidays-City-Breaks) > > [Lincoln Center](https://www.expedia.co.uk/Lincoln-Center-Manhattan.d502079.Attraction) > > [Itchiku Kubota Art Museum](https://www.expedia.co.uk/Itchiku-Kubota-Art-Museum-Fujikawaguchiko.d3000757752.Attraction) ### Holiday Rentals ### General > [Visit Ashton Hall](https://www.expedia.co.uk/Ashton-Hall.dx6360172) > > [Visit Gillamoor](https://www.expedia.co.uk/Gillamoor.dx3000384096) > > [Visit Port Willunga](https://www.expedia.co.uk/Adelaide-Port-Willunga.dx6342522) ---