Title: Resort Hotel Alex Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Resort Hotel Alex Luxurious slopeside hotel with full-service spa ![Indoor pool, pool loungers](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/6bce03c9.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/c6bf2196.jpg?impolicy=resizecrop&rw=297&ra=fit) ![International cuisine](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/6c6dc9d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/ac6a4e9a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/2fd8f224.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Resort Hotel Alex in central Zermatt offers ski-in/ski-out convenience and an international restaurant. Guests can enjoy hot stone massages, racquetball, or relax by the pool. Attentive staff arranges bike rentals and activities, perfect for families. 9.4 Exceptional ## Popular amenities - - - - Bar - Hot tub - Gym £324 includes taxes & fees 21 Nov - 22 Nov ## Room options ### Check availability for these dates Tonight [Nov 17 - Nov 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-17&endDate=2025-11-18&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 18 - Nov 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 28 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-30&selected=1107415&PinnedHotelID=1107415&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ![Classic Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/a415d7fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room 8.8 Excellent 6 reviews ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Blackout curtains Sofa bed Premium bedding Separate bedroom - 247 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Deluxe Double or Twin Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/7d7b3d07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room 8.0 Very good 2 reviews ### Highlights Separate sitting area Heating Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Sofa bed - single Blackout curtains - 355 sq ft - Mountain view - Sleeps 2 - 1 King Bed ![Classic Single Room | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/61bc6f5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Single Room 8.8 Excellent 11 reviews ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Blackout curtains Sofa bed Premium bedding Separate bedroom - 194 sq ft - Mountain view - Sleeps 1 - 1 Single Bed ![Deluxe Suite | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/559dcc8f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite ### Highlights Balcony Separate sitting area Fireplace Heating Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding - 592 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![Classic Junior Suite | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/883fc0dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Junior Suite 10.0 Exceptional 1 review ### Highlights Balcony Separate sitting area Heating Connecting rooms available Free cots/infant beds Flat-screen TV Hypo-allergenic bedding Blackout curtains - 431 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 King Bed ![Budget Standard Zimmer | 1 bedroom, premium bedding, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1110000/1107500/1107415/1fbac9fe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Budget Standard Zimmer ### Highlights Heating Connecting rooms available Flat-screen TV Hypo-allergenic bedding Separate bedroom Blackout curtains Premium bedding Deep-soaking bath - Sleeps 2 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02342%2C7.74677&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6C9H84x7ok9HPb0QMEI9UKXs1nw=) Bodmenstrasse 12, Zermatt, VS, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles - Zermatt Visitor Center - 2 min walk - 0.1 miles - Matterhorn Museum - 5 min walk - 0.3 miles - Zermatt - Furi - 5 min walk - 0.3 miles - Zermatt–Sunnegga Funicular - 6 min walk - 0.4 miles #### Getting around - Zermatt Gornergratbahn Station - 3 min walk - Geneva International Airport (GVA) - 162 min drive #### Restaurants - ‪McDonald's - ‬1 min walk - ‪Walliserkanne - ‬3 min walk - ‪Restaurant Derby - ‬2 min walk - ‪Le Petit Royal - ‬1 min walk - ‪Golden India - ‬2 min walk ## About this property ### Resort Hotel Alex Luxury family-friendly hotel near Zermatt-Matterhorn Ski Paradise Consider a stay at Resort Hotel Alex and take advantage of a free breakfast buffet, a terrace and a garden. Hit the slopes at this hotel, offering ski-in/ski-out access, ski passes and ski storage. Indulge in a hot stone massage, a body wrap and a facial at Alex Spa, the on-site spa. The on-site restaurant, Alex Grill, features international cuisine. Enjoy the health club, as well as activities such as racquetball/squash. In addition to a playground and an arcade/games room, guests can connect to free in-room WiFi. Additional perks include: - An indoor pool, along with sunloungers - Bike hire, an indoor tennis court and babysitting (surcharge) - A billiards/pool table, a vending machine and meeting rooms - Massage treatment rooms, tennis lessons on-site and smoke-free property - Guest reviews speak highly of the helpful staff Room features All 85 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as free WiFi and bathrobes. More conveniences in all rooms include: - Bathrooms with deep-soaking baths and free toiletries - Flat-screen TVs with cable channels - Electric kettles, heating and daily housekeeping ## Similar properties ![Sauna, steam room, body treatments, hot stone massages, sports massages](https://images.trvl-media.com/lodging/47000000/46250000/46246100/46246039/dec93ca6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt City Centre - Pool - Breakfast included - Spa - Pet-friendly 10 Exceptional 207 reviews £189 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=46246039&PinnedHotelID=46246039&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1300000/1293500/1293496/9c55e0aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chesa Valese Zermatt - Breakfast included - Spa - Free WiFi - Bar 9.8 Exceptional 173 reviews £180 includes taxes & fees 30 Nov - 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Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 802 reviews £316 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=9789864&PinnedHotelID=9789864&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/84000000/83690000/83681500/83681431/a2e5218d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Sonne Zermatt Zermatt - Pool - Breakfast included - Spa - Pet-friendly 9.8 Exceptional 18 reviews £333 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=83681431&PinnedHotelID=83681431&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/4000000/3420000/3419900/3419801/4d4ec9b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Matthiol Zermatt - Spa - Pet-friendly - Free WiFi - Restaurant 9.6 Exceptional 518 reviews £458 includes taxes & fees 14 Dec - 15 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=3419801&PinnedHotelID=3419801&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093618/d973c959.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Resort La Ginabelle Zermatt - Pool - Spa - Free WiFi - Restaurant 9.4 Exceptional 208 reviews £333 includes taxes & fees 28 Nov - 29 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-28&endDate=2025-11-29&selected=1093618&PinnedHotelID=1093618&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool loungers](https://images.trvl-media.com/lodging/5000000/4530000/4521400/4521379/f77f35e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Backstage Boutique Hotel Zermatt City Centre - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 360 reviews £271 includes taxes & fees 25 Nov - 26 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-25&endDate=2025-11-26&selected=4521379&PinnedHotelID=4521379&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/21000000/20850000/20845100/20845060/639111d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpen Resort & Spa Zermatt Zermatt - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 486 reviews £230 includes taxes & fees 23 Nov - 24 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-23&endDate=2025-11-24&selected=20845060&PinnedHotelID=20845060&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transport - No on-site parking available ### Food and drink - Free buffet breakfast available daily 7 AM to 10:00 AM - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Alex Grill - Bodega Bacchus ### Things to do - Arcade/game room - Bicycle rentals - Billiards/pool table - Full-service spa - Health club - Hot tub - Indoor pool - Indoor tennis court - Library - Playground - Racquetball/squash - Sauna - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - Tennis lessons ### Family friendly - Arcade/game room - Babysitting (surcharge) - Indoor pool - Laundry facilities - Playground - Snack bar/deli ### Conveniences - ATM - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service ### Business services - 2,153 square feet of conference space - Business centre - Meeting rooms ### Outdoors - Garden - In the mountains - Pool loungers - Terrace ### Full-service spa - 2 treatment rooms - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Turkish bath ### Accessibility - Lift ### More - 4 floors - Banquet hall - Smoke-free property - Traditional architecture ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Bathtub - Dressing gowns - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Limited room service ### More - Connecting rooms available - Desk - Heating - Laptop-compatible safe - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 11:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 6:30 AM - 11 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Zermatt is in a car-free zone and can be reached only by train. ### Renovations and closures The property is closed during October and November. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 155.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Rollaway bed fee: CHF 155.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars. ### Property is also known as Alex Zermatt Hotel Alex Hotel Alex Zermatt Resort Hotel Alex Zermatt Alex Hotel Zermatt Resort Hotel Alex Resort Hotel Alex Hotel Resort Hotel Alex Zermatt Resort Hotel Alex Hotel Zermatt ## Frequently asked questions ### Does Resort Hotel Alex have a pool? > Yes, this property has an indoor pool. ### How much does it cost to stay at Resort Hotel Alex? > As of 17 Nov 2025, prices found for a 1-night stay for 2 adults at Resort Hotel Alex on 21 Nov 2025 start from £324.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Zermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Resort Hotel Alex pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Resort Hotel Alex? > Resort Hotel Alex doesn't offer parking. ### What time is check-in at Resort Hotel Alex? > Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Late check-in is available during limited hours. ### What time is check-out at Resort Hotel Alex? > Checkout is at 11 AM. ### Where is Resort Hotel Alex located? > Located in the mountains, this ski-in/ski-out hotel in Zermatt City Centre is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise and Tour Monte Rosa, and is convenient for winter sports, such as cross-country skiing and skiing lessons. Zermatt - Furi and Furi Ski Area are also within 10 minutes. Zermatt Gornergratbahn Station and Zermatt (QZB-Zermatt Train Station) are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Resort Hotel Alex Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 188 8 - Good 53 6 - Okay 10 4 - Poor 3 2 - Terrible 5 ### 9.4/10 Cleanliness ### 9.4/10 Staff & service ### 9.4/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### James 10 Oct 2024 Amazing place! ##### James Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Emily 30 Jul 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about Hotel Alex exceeded my expectations. I would be happy to stay here again. ##### Emily Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Vatch 17 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was simply amazing! Family owned since the 1960s…. Every detailed was impeccable. ##### Vatch Stayed 5 nights in Dec 2024 ### 10/10 Excellent #### Viktor 23 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Proximity to train station ##### Viktor Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Douglas 23 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt. ##### Douglas Stayed 7 nights in Jan 2025 ### 4/10 Poor #### Curtis 8 Dec 2024 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Nice hotel but some serious problems The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night! ##### Curtis Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Tiffany 25 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND! ##### Tiffany ### 10/10 Excellent #### Robert 17 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great view from room- very friendly staff ##### Robert Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Sunil 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a beautiful suite right on the 6th floor, which was the highlight of the stay ![](https://a.travel-assets.com/ugc/hotel-reviews/132d5419-1577-427c-8ace-81a6359914ee-1753611708010.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f4ec1aca-d165-462a-a0fc-8fd72477927e-1753611708010.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/bbb562f4-2cd3-4ee7-b2be-a237bc18888a-1753611707209.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/28daf30b-04c9-4e85-b741-feb60396064c-1753611703740.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sunil Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Mitzi 25 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities #### It’s the location Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb. ##### Mitzi Stayed 1 night in Jul 2025 ### 10/10 Excellent #### chris 18 May 2025 Liked: Amenities, property conditions & facilities Stunning facilities, pool area beaitiful. Staff very friendly. Loved it. ##### chris Stayed 2 nights in May 2025 ### 10/10 Excellent #### Robert 11 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff. ##### Robert Stayed 8 nights in Mar 2025 ### 10/10 Excellent #### James 25 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast. ##### James Stayed 7 nights in Mar 2025 ### 2/10 Terrible #### Kevin 24 Mar 2025 Disliked: Cleanliness, staff & service This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world. ##### Kevin Stayed 3 nights in Feb 2025 ### 8/10 Good #### Christian 17 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Hotel in a Great Location The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property. ![View from my balcony ](https://a.travel-assets.com/ugc/hotel-reviews/62FF028DB07BA92E27F370837C8F4E5740576D051742236095121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/A3F282E8E76BCA0D0DFB47B3A78ADB6AE25A84EB1742236094885.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/B01EF5F4C04334EFFABF16C6A395E5D13FEC4A1E1742236095590.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christian Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Jason 17 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Idyllic Swiss Hotel Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again! ##### Jason Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Berat 11 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you! ##### Berat Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Bradford 10 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Perfect ##### Bradford Stayed 7 nights in Feb 2025 ### 10/10 Excellent #### Bruno 4 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charmoso e confortavel Um dos melhores hoteis que já fiquei hospedado. É considerado 4 estrelas mas considero 5. Atendimento, historia, comida nota 10. Algumas partes são antigas, mas considero isso como atmosfera do lugar. Apenas 2 minutos da estaçao de trem e 7 do lift. ##### Bruno Stayed 7 nights in Dec 2024 ### 2/10 Terrible #### Ann 28 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities Upon arrival I paid for two good rooms they were the same price they tried to say they upgraded me and then in the middle my trip they told me I needed to wake up early the next day and go to a different room and they said they forgot to tell me upon check in. I’m not sure how many people they’ve done this too. It was the first time this was done to me and it was completely unacceptable. ##### Ann Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### dave 17 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly and perfect facilities ##### dave Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Bryan 14 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great room super near the train station. Davide a great bartender. Great choice for Zermatt ##### Bryan Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Eric 30 Aug 2024 Liked: Amenities, property conditions & facilities Loved having a steam bath in my room! And the views from the balcony were amazing! ##### Eric Stayed 2 nights in Aug 2024 ### 8/10 Good #### Mary 26 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again. ##### Mary Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Joseph 7 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again! ##### Joseph Stayed 2 nights in Jul 2024 ## Expedia's Latest Trends ### Hotels > [Barcelo Tanger](https://www.expedia.co.uk/Tangier-Hotels-Barcelo-Tanger.h1050294.Hotel-Information) > > [Hotels in Midtown East](https://www.expedia.co.uk/Midtown-East-New-York-Hotels.0-n6141525-0.Travel-Guide-Filter-Hotels) > > [Hotels in Rawtenstall](https://www.expedia.co.uk/Rawtenstall-Hotels.d3000471619.Travel-Guide-Hotels) > > [Hotel Valaisia Crans Montana, a Faern Collection Resort](https://www.expedia.co.uk/Crans-Montana-Hotels-Arenas-Resort-Valaisia.h5209480.Hotel-Information) > > [TH Roma - Carpegna Palace](https://www.expedia.co.uk/Rome-Hotels-TH-Roma-Carpegna-Palace.h896199.Hotel-Information) > > [Hotel Madison](https://www.expedia.co.uk/Rome-Hotels-Hotel-Madison.h891981.Hotel-Information) > > [Novotel London Waterloo](https://www.expedia.co.uk/London-Hotels-Novotel-London-Waterloo.h17657.Hotel-Information) > > [Pet-Friendly Hotels in Canary Wharf](https://www.expedia.co.uk/Canary-Wharf-London-Hotels-Pet-Friendly-Hotel.0-n179523-0-tPetFriendlyHotel.Travel-Guide-Filter-Hotels) > > [Hotels in Laguna Beach](https://www.expedia.co.uk/Laguna-Beach-Hotels.d8384.Travel-Guide-Hotels) > > [Almanuda Naturist Village](https://www.expedia.co.uk/Sutri-Hotels-Almanuda-Naturist-Village.h19690163.Hotel-Information) > > [Fosshotel Reykjavik](https://www.expedia.co.uk/Reykjavik-Hotels-Fosshotel-Reykjavik.h9031743.Hotel-Information) > > [Hotels with Parking in Whitley Bay](https://www.expedia.co.uk/Whitley-Bay-Hotels-Hotel-With-Free-Parking.0-0-d182694-thotelwithfreeparking.Travel-Guide-Filter-Hotels) > > [The Coach House](https://www.expedia.co.uk/Sandy-Hotels-The-Coach-House.h30994102.Hotel-Information) > > [Hotels in Castiglione della Pescaia](https://www.expedia.co.uk/Castiglione-Della-Pescaia-Hotels.d6035388.Travel-Guide-Hotels) > > [Orbit One Vacation Villas](https://www.expedia.co.uk/Orlando-Hotels-Orbit-One-Vacation-Villas.h7233.Hotel-Information) > > [voco Rockingham Forest Corby by IHG](https://www.expedia.co.uk/Corby-Hotels-Voco-Rockingham-Forest-Corby-By-IHG.h423521.Hotel-Information) > > [Résidence Pierre & Vacances Chamonix La Rivière](https://www.expedia.co.uk/Chamonix-Mont-Blanc-Hotels-Residence-Pierre-Vacances-Chamonix-La-Riviere.h975488.Hotel-Information) ### Flights > [Flights from Newcastle-upon-Tyne (NCL) to Honolulu (HNL)](https://www.expedia.co.uk/lp/flights/ncl/hnl/newcastle-to-honolulu) > > [British Airways London (LHR) to Marmagao (GOI) flights](https://www.expedia.co.uk/lp/flight-routes/british-airways-from-heathrow-to-dabolim/ba/lhr/goi) > > [Flights from Boston (BOS) to Newark (EWR)](https://www.expedia.co.uk/lp/flights/bos/ewr/boston-to-newark-liberty-intl-airport) > > [Flights from Dublin (DUB) to Sydney (SYD)](https://www.expedia.co.uk/lp/flights/dub/syd/dublin-to-sydney) > > [Flights from Cairo (CAI) to Dubai (DXB)](https://www.expedia.co.uk/lp/flights/cai/dxb/cairo-to-dubai) ### Cars > [Standard Car Hire in London](https://www.expedia.co.uk/Standard-Car-Rentals-In-London.d178279-tStandard.Car-Rental-Guide-Class) ### Activities > [Things to do in Kalamaki](https://www.expedia.co.uk/Things-To-Do-In-Kalamaki.d6144750.Travel-Guide-Activities) ### Packages > [Whalebone Arch](https://www.expedia.co.uk/Whalebone-Arch-Whitby.d553248621533025170.Attraction) > > [Leysin Holidays](https://www.expedia.co.uk/Leysin.d6023369.Holidays-City-Breaks) ### General > [Visit St. John's](https://www.expedia.co.uk/St-Johns.dx181832)