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Resort Hotel Alex

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Primary image
Indoor pool
Indoor pool
Indoor pool
1 bedroom, premium bedding, in-room safe, desk

Overview of Resort Hotel Alex

Resort Hotel Alex

4.5 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Bodmenstrasse 12, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular9 min walk
  • Popular LocationZermatt-Furi Gondola14 min walk
  • Popular LocationSunnegga Ski Resort1 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Resort Hotel Alex is located in Zermatt City Centre, a neighbourhood in Zermatt, and is near a train station and in the mountains. Travellers looking for local activities can try Matterhorn Ski Paradise and Zermatt-Furi Gondola, while those looking to experience a bit of culture can stop by Matterhorn Museum. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as ice skating and sledging.
Visit our Zermatt travel guideOpens in a new window
Map

What's nearby

  • Zermatt–Sunnegga Funicular - 9 min walk
  • Zermatt-Furi Gondola - 14 min walk
  • Riffelberg Express Gondola - 43 min walk
  • Matterhorn Express II Cable Car - 45 min walk
  • Sunnegga Ski Resort - 1 min drive

Getting around

  • Zermatt Gornergratbahn Station - 3 min walk
  • Geneva International Airport (GVA) - 162 min drive

About this property

Resort Hotel Alex

Luxurious slopeside hotel with a full-service spa
Ski into Resort Hotel Alex, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
Resort Hotel Alex offers 85 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a bath with a deep soaking bath, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

An indoor tennis court and a health club are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Alex Spa has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages spoken

English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Alex Grill
  • Bodega Bacchus

Things to do

  • Bike rentals
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Indoor tennis court
  • Playground
  • Racquetball/squash
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski-in/ski-out access
  • Ski passes
  • Ski storage
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space (2153 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Bath
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Towels

Entertainment

  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:30 AM - 11 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed during October and November.

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Alex Zermatt
Hotel Alex
Hotel Alex Zermatt
Resort Hotel Alex Zermatt
Alex Hotel Zermatt
Resort Hotel Alex
Resort Hotel Alex Hotel
Resort Hotel Alex Zermatt
Resort Hotel Alex Hotel Zermatt

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 105 out of 157 reviews
5 - Excellent 67%
Rating 4 - Good. 41 out of 157 reviews
4 - Good 26%
Rating 3 - Okay. 8 out of 157 reviews
3 - Okay 5%
Rating 2 - Poor. 1 out of 157 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 157 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Highly recommend. Great breakfast, large sitting area, cosy and friendly. Definitely will return
Stayed 4 nights in Jan 2022

5/5 Excellent

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Jan 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Alex is 🔥. I love it
I had a quick but awesome stay will definitely comeback to Hotel Alex. From frontdesk staff all the way to the restaurant they showed what customer service is all about. I really really had a great time. Thank you.
Stayed 1 night in Dec 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved the proximity to the train station, the view, the pool, and the friendly service
Stayed 3 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfortable stay
I select this hotel because it is nearby train station. Excellent facility including swimming pool, sauna, spa etc. It is unexpected that there is a hydro massage bath tub in my room. I feel very comfortable during my stay. Staff are friendly. Breakfast is very good and I enjoy a very nice dinner.
Outlook
Traditional design
Enrich breakfast
A wedding party held in hotel
Stayed 3 nights in Sep 2021