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Matterhorn Lodge Hotel & Appartements

Photo gallery for Matterhorn Lodge Hotel & Appartements

Primary image
Indoor spa tub
Premium bedding, in-room safe, individually decorated
Double Room, Mountain View (Matterhorn) | Premium bedding, in-room safe, individually decorated
Premium bedding, in-room safe, individually decorated

Overview of Matterhorn Lodge Hotel & Appartements

Matterhorn Lodge Hotel & Appartements

4.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Spa
  • Breakfast available
  • Bar
  • Laundry
  • Room service

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Englischer Viertel 11, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular6 min walk
  • Popular LocationZermatt-Furi Gondola10 min walk
  • Popular LocationSunnegga Ski Resort1 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Located in Zermatt, Matterhorn Lodge Hotel & Appartements is in the city centre and near the boardwalk. Zermatt-Furi Gondola and Zermatt–Sunnegga Funicular are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Unterrothorn. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and sledging.
Visit our Zermatt travel guideOpens in a new window
Map

What's nearby

  • Zermatt–Sunnegga Funicular - 6 min walk
  • Zermatt-Furi Gondola - 10 min walk
  • Riffelberg Express Gondola - 39 min walk
  • Matterhorn Express II Cable Car - 41 min walk
  • Sunnegga Ski Resort - 1 min drive

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • Brown Cow Pub - 2 min walk
  • Stadel - 2 min walk
  • Brasserie Uno - 2 min walk
  • Pizzeria Le Vieux Valais - 3 min walk
  • Le Gitan - 3 min walk

About this property

Matterhorn Lodge Hotel & Appartements

Family-friendly ski hotel with a full-service spa
Snow lovers will appreciate Matterhorn Lodge Hotel & Appartements's complimentary ski shuttle, as well as other on-site amenities, such as a bar/lounge and a full-service spa.
Matterhorn Lodge Hotel & Appartements offers 18 accommodations with MP3 docking stations and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Plasma televisions are featured in guestrooms. Bathrooms include dressing gowns, slippers and complimentary toiletries.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and hairdryers can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Muttgletscher. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily.

Languages

English, French, German, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • Local area shuttle (surcharge) up to 200 meters
  • Free return train station shuttle
  • Free ski shuttle
  • Limo/town car service

Food and drink

  • Local cuisine breakfast available for a fee daily 7:30 AM–10:30 AM: CHF 28 for adults and CHF 16 for children
  • 1 bar
  • Room service available

Things to do

  • 18 holes of golf
  • Access to nearby health club
  • Art gallery
  • Designer shops
  • Full-service spa
  • Helicopter/aeroplane tours
  • Ropes course
  • Sauna
  • Shopping centre
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski privileges (optional)
  • Ski storage
  • Snow sports gear
  • Tour/ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - hot stone
  • Massage - sports
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer (on request)

Entertainment

  • MP3 dock
  • Plasma TV

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 2:30 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CHF 100.00

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:30 AM - 10:00 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 19 September and 3 December.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: CHF 28 for adults and CHF 16 for children (approximately)
  • Late check-out fee: CHF 100.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Matterhorn Lodge
Matterhorn Lodge Zermatt
Matterhorn Zermatt
Matterhorn Lodge Hotel Appartements Zermatt
Matterhorn Lodge Hotel Appartements
Matterhorn Appartements Zermatt
Matterhorn & Appartements
Matterhorn Lodge Hotel & Appartements Hotel
Matterhorn Lodge Hotel & Appartements Zermatt
Matterhorn Lodge Hotel & Appartements Hotel Zermatt

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 80 out of 101 reviews
5 - Excellent 79%
Rating 4 - Good. 18 out of 101 reviews
4 - Good 18%
Rating 3 - Okay. 1 out of 101 reviews
3 - Okay 1%
Rating 2 - Poor. 2 out of 101 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 101 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

4.8/5

Eco-friendliness
Write a review

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna was great, very friendly and willing to help with a sweet smile always. They aren’t flexible with chick in and check out time , even for a very short time . Other than this this a great place to stay in beautiful Zermatt.
Stayed 2 nights in Jun 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful and modern hotel, friendly staff
Our visit to Matterhorn lodge was great! Hands down will come here again, and will refer to family and friends. I feel like you can’t tell in pictures as much, but it’s very nice and modern, and rooms are quite large. Breakfast is delicious, and they will make you any coffee you like! We also enjoyed getting to know the manager, Ruth, who was very friendly and helpful. Also, if you call, someone from the hotel will pick you up and drop you off at the train station when needed. All in all, top tier experience!
Our bedroom
Outside of hotel
Bathroom
Stayed 6 nights in Feb 2022

5/5 Excellent

Stayed 1 night in Jan 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. Excellent services . Feel like home. Would be better if shower area fitted with door or enclosed
Stayed 2 nights in Dec 2021

2/5 Poor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2021