Title: Hotel ZERMAMA Zermatt Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel ZERMAMA Zermatt Immerse yourself in mountain bliss with top-notch amenities at your fingertips. Discover artistic flair amidst snow-capped peaks. ## Photo gallery for Hotel ZERMAMA Zermatt ![View from room - Hotel ZERMAMA Zermatt (Zermatt)](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/66edfd5b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Mama's Single | Room amenity - Hotel ZERMAMA Zermatt (Zermatt)](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/08845f31.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel ZERMAMA Zermatt (Zermatt)](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/f8ea14f9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel ZERMAMA Zermatt (Zermatt)](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/e7b9873f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Restaurant - Hotel ZERMAMA Zermatt (Zermatt)](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/916f1c96.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Nestled near the Matterhorn Glacier Ride, Hotel ZERMAMA Zermatt offers a haven for active travelers. Unwind on the tranquil terrace, indulge in archery or explore the art gallery and designer stores on site. With free in-room WiFi, a coffee shop/cafe and dry cleaning/laundry services available, this upscale hotel is perfect for relaxation and adventure alike - its helpful staff has left an impressive mark on previous guests. ## Reviews 9.6 Exceptional ## Popular amenities - Pet-friendly - Free Wi-Fi - Restaurant - Bar - Laundry room £451 includes taxes & fees 3 Feb - 4 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-29&endDate=2026-01-30&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed 3+ beds Showing 7 of 7 rooms ### View all photos for Mama's Double Matterhorn ![Mama's Double Matterhorn | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/cf874e1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mama's Double Matterhorn 9.2 Wonderful 7 reviews ### Highlights Balcony Heating Free cots/infant beds Hypo-allergenic bedding Premium bedding Blackout curtains Heated bathroom floor Rainfall showerhead - 237 sq ft - Sleeps 3 - 2 Single Beds - Mountain view ### View all photos for Mama's Single ![Mama's Single | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/c1abc9dc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mama's Single 10.0 Exceptional 3 reviews ### Highlights Separate sitting area Heating Smart TV Hypo-allergenic bedding Blackout curtains Premium bedding Heated bathroom floor Rainfall showerhead - 129 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Mama's Doppel L ![Mama's Doppel L | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/9ee0a90c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mama's Doppel L 10.0 Exceptional 4 reviews ### Highlights Balcony or patio Heating Hypo-allergenic bedding Blackout curtains Premium bedding Heated bathroom floor Rainfall showerhead Private bathroom - 291 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Sweet Matterhorn ![Balcony view](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/926ce9a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Sweet Matterhorn 10.0 Exceptional 2 reviews ### Highlights Balcony Separate sitting area Heating Free cots/infant beds Hypo-allergenic bedding Premium bedding Blackout curtains Separate bedroom - 484 sq ft - 1 bedroom - Sleeps 4 - 2 Single Beds and 1 Queen Sofa Bed - Mountain view ### View all photos for Mama's Double ![Mama's Double | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/bd833ebc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Mama's Double 9.2 Wonderful 7 reviews ### Highlights Heating Smart TV Hypo-allergenic bedding Blackout curtains Premium bedding Heated bathroom floor Rainfall showerhead Private bathroom - 183 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for MAMA'S POOL ![MAMA'S POOL | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/78b8a63f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### MAMA'S POOL ### Highlights Balcony Private rooftop hot tub Heating Hypo-allergenic bedding Premium bedding Blackout curtains Separate bedroom Heated bathroom floor - 269 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed - Mountain view ### View all photos for Pool Position SPA ![Pool Position SPA | Premium bedding, minibar, in-room safe, blackout curtains](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/54ee99a0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Pool Position SPA ### Highlights Private outdoor hot tub Heating Hypo-allergenic bedding Premium bedding Blackout curtains Separate bedroom Heated bathroom floor Rainfall showerhead - 1 bedroom - Sleeps 4 - 1 King Bed and 1 King Sofa Bed - Mountain view ## You may also like Ad ![Deluxe Double Room | Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/17000000/16400000/16391900/16391853/6539919b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Continental Zermatt City Centre - Breakfast included - Pet-friendly - Free Wi-Fi - Bar 9.0 Wonderful 642 reviews £223 includes taxes & fees 1 Feb - 2 Feb [](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-Continental.h16391853.Hotel-Information?chkin=2026-2-1&chkout=2026-2-2&rm1=a2®ionId=4300&destination=Zermatt&destType=MARKET&latLong=46.019711,7.74653&searchId=c7d559fd-9c09-497d-8f73-1ab677dc8892&top_cur=GBP) Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1380000/1379300/1379243/c7acb21b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Simi Zermatt City Centre - 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Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 364 reviews £638 includes taxes & fees 30 Jan - 31 Jan [](https://www.expedia.co.uk/Zermatt-Hotels-Grand-Hotel-Zermatterhof.h991444.Hotel-Information?chkin=2026-1-30&chkout=2026-1-31&rm1=a2®ionId=4300&destination=Zermatt&destType=MARKET&latLong=46.019711,7.74653&searchId=c7d559fd-9c09-497d-8f73-1ab677dc8892&top_cur=GBP) Ad ![Outdoor spa tub](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/3000000/2960000/2951500/2951431/9f41fc41_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Riffelhaus 1853 Zermatt - Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 156 reviews £388 includes taxes & fees 29 Jan - 30 Jan [](https://www.expedia.co.uk/Zermatt-Hotels-Riffelhaus-1853.h2951431.Hotel-Information?chkin=2026-1-29&chkout=2026-1-30&rm1=a2®ionId=4300&destination=Zermatt&destType=MARKET&latLong=46.019711,7.74653&searchId=c7d559fd-9c09-497d-8f73-1ab677dc8892&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-ZERMAMA-Zermatt.h1322100.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-ZERMAMA-Zermatt.h1322100.Hotel-Information) ## About the area Located in Zermatt, Hotel ZERMAMA Zermatt is in the city centre and near a boardwalk. Zermatt-Furi Gondola is a notable landmark, and some of the area's activities can be experienced at Matterhorn Glacier Ride and Klein Matterhorn Cable Car. Matterhorn and Matterhorn Ski Paradise are two other places to visit that come recommended. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as ice skating and sledging. [Visit our Zermatt travel guide](https://www.expedia.co.uk/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02199%2C7.75129&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=r2AHyEkibckpW5l_zOQ8DjKOdGg=) Matterstrasse 23, Zermatt, VS, 3920 ### What's nearby - ![This photo is taken from the Riedweg. It's great for sunset and blue hour photos since it allows to frame both the village and the Matterhorn.](https://images.trvl-media.com/place/4300/9f377b52-3957-4a02-bfc7-b112c38ffe80.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt-Matterhorn Ski Paradise 1 min walk \- 0.0 miles - ![#Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture](https://images.trvl-media.com/place/4300/75e47df8-32d9-4257-a27c-f3c2f5e930be.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt - Furi 5 min walk \- 0.3 miles - Zermatt–Sunnegga Funicular 2 min walk \- 0.1 miles - Matterhorn Museum 5 min walk \- 0.3 miles - Zermatt-Furi Gondola 13 min walk \- 0.7 miles ### Getting around - Zermatt Gornergratbahn Station 5 min walk - Sion (SIR) 77 min drive ### Restaurants - McDonald's 6 min walk - Le Petit Royal 6 min walk - Restaurant Derby 7 min walk - Golden India 5 min walk - Parkhotel Beau Site 4 min walk ## About this property ### Hotel ZERMAMA Zermatt Upscale hotel near Zermatt-Furi Gondola Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Hotel ZERMAMA Zermatt provides a terrace, an art gallery on-site and designer shops on-site. Active travellers can enjoy archery at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services. Other perks include: - Cooked-to-order breakfast (surcharge), train station pick-up service and snow sports gear - A lift, concierge services and multilingual staff - Free newspapers, a front desk safe and a porter/bellboy - Guest reviews say great things about the helpful staff Room features All guest rooms at Hotel ZERMAMA Zermatt boast thoughtful touches, such as premium bedding and heated floors, as well as amenities, such as free WiFi and safes. More conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Heated floors, rainfall showers and hairdryers - Heated floors, heating and daily housekeeping ## Similar properties ![Outdoor spa tub](https://images.trvl-media.com/lodging/1000000/980000/971800/971759/907600a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wellness Hotel Alpenhof Zermatt - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 629 reviews £588 includes taxes & fees 22 Feb - 23 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-22&endDate=2026-02-23&selected=971759&PinnedHotelID=971759&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, hot stone massages, sports massages](https://images.trvl-media.com/lodging/47000000/46250000/46246100/46246039/012c26d2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt - Pool - Breakfast included - Spa - Pet-friendly 10 Exceptional 218 reviews £416 includes taxes & fees 5 Feb - 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Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 343 reviews £441 includes taxes & fees 28 Feb - 1 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-28&endDate=2026-03-01&selected=74814436&PinnedHotelID=74814436&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1322100,971759,46246039,4521379,1093617) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Train station pick-up shuttle (surcharge) - Ski shuttle nearby ### Food and drink - Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: CHF 15 to 30 per person - A bar/lounge - A coffee shop/cafe - A restaurant - Snack bar/deli ### Things to do - Archery - Art gallery - Designer stores - Ski passes - Ski storage - Snow sports gear - TV in common areas ### Family friendly - Laundry facilities - Snack bar/deli ### Conveniences - Free newspapers in lobby - Guidebooks - Laundry facilities - Limited-hour front desk - Lockers - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - In the mountains - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Hardwood flooring in room - In-room roll-in shower - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path to lift - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Art Deco architecture - Built in 2019 - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Blackout drapes - Hypo-allergenic bedding - Premium bedding ### Bathroom - Hair dryer - Heated bathroom floor - Rainfall showerhead - Shampoo - Shower - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Food and drink - Champagne service - Coffee/tea maker - Electric kettle - Limited room service - Minibar - Restaurant dining guides - Tea bags/instant coffee ### More - Heated floor - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:30 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions The front desk is open daily from 7:30 AM - 10:00 PM Front desk staffed during limited hours If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 15 per pet, per day Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for cooked-to-order breakfast: approximately CHF 15 to 30 per person - Pet fee: CHF 15 per pet, per day - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars. ### Property is also known as Admiral Hotel Zermatt Admiral Zermatt Admiral Hotel Mama Zermatt Hotel ZERMAMA Zermatt Hotel Hotel ZERMAMA Zermatt Zermatt Hotel ZERMAMA Zermatt Hotel Zermatt ## Frequently asked questions ### Is Hotel ZERMAMA Zermatt pet-friendly? ### How much does it cost to stay at Hotel ZERMAMA Zermatt? ### How much is parking at Hotel ZERMAMA Zermatt? ### What time is check-in at Hotel ZERMAMA Zermatt? ### What time is check-out at Hotel ZERMAMA Zermatt? ### Where is Hotel ZERMAMA Zermatt located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel ZERMAMA Zermatt Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.8 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 159 8 - Good 34 6 - Okay 7 4 - Poor 1 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Edvinas 10 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities LOVED. Greeted with the manager and his cute dog- a small boutique hotel with a perfect view of Matterhorn and balcony with that same view. They also offered cute large, warm jackets to chill outside or on the balcony. ##### Edvinas Stayed 1 night in Dec 2025 ### 6/10 Okay #### Raul 6 Dec 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Very cool balcony and the room was good! The only thing is that we could not sleep ok because they could not turn down the heating aetting and the room got way too hot. ##### Raul Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Pamela 26 Aug 2025 Liked: Amenities Amazing views and excellent customer service. Rooms were very nice. ##### Pamela Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Bruce 7 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities My wife and I loved this hotel and would stay here again in a heartbeat! Beautiful room, incredible amenities, beautiful balcony overlooking the river, which was great to hear at night through the open door. We look forward to coming back. ##### Bruce Stayed 1 night in Jun 2025 ### 10/10 Excellent #### William 6 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, beautiful views. ##### William Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Jitrada 26 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing! Amazing stay, and view from the balcony. Food are brilliant, fondue with the view is a must! ![](https://a.travel-assets.com/ugc/hotel-reviews/ecb7c0cc-6357-47ff-aef0-cb5d52f52181-1748275927304.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b1c6d3a7-0f54-4795-b68a-839444937a55-1748275926471.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Jitrada Stayed 1 night in May 2025 ### 10/10 Excellent #### Tama 1 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Zermama was a highlight of our trip to Switzerland. The entire staff was wonderful and attentive. Our room had an unbelievable view of the Matterhorn. We happily donned the fake fur coats to sit on our balcony and enjoy coffee in the morning as Zermatt came alive. We ate in the restaurant and found the food to be excellent. Transportation was provided to and from the train station (thank you to our driver!), which is walkable but we did not want to manage suitcases for that distance. The front desk staff were informative and we especially enjoyed meeting the little dog who spends his days in the office. We hope to visit again and highly recommend ZerMama ##### Tama Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Rebecca 10 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities We LOVED Hotel Zermama! The worst part of our stay was that we were only there for one night. It was clean, the staff was friendly, it was a great location, and they even provided free transportation to the train station in the morning. I would stay there again in a heartbeat. ##### Rebecca Stayed 1 night in May 2025 ### 10/10 Excellent #### Hermanto 5 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Our second visit to Hotel Zermama and it is still an amazing hotel. Staffs were friendly and very helpful. We were extremely pleased as they have upgraded us to a suite room. We will definitely return to Hotel Zermama when we visit Zermatt again. ##### Hermanto Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Jennifer 16 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel, very cute room. Front desk walked me up to my room and showed me around. Attached restaurant was open late and had good food. Had a wonderful experience. ##### Jennifer Stayed 1 night in May 2025 ### 10/10 Excellent #### Berna 6 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff- great location ##### Berna Stayed 1 night in Aug 2023 ### 10/10 Excellent #### Dr. Ken 7 May 2025 Fantastic experience. Great location, new and clean, great vibe in the bar and outdoor patio. Bistro dining interesting varied menu and nicely prepared with good wine selections. Staff was 110% incredible from train station pickup, bar staff, and GM. Highly recommended as a frequent traveler. ##### Dr. Ken Stayed 2 nights in May 2025 ### 10/10 Excellent #### Chereen 1 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel! It was an easy walk from the train stop in Zermatt, and we loved its proximity to shops and restaurants. The staff was very friendly and helpful and gave us great tips for local spots to check out. ##### Chereen Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Ann 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay here. The staff was courteous and professional. The room was very stylish and cozy. A bit of a squeeze trying to open two large check in suitcases, but overall a great room. The rainfall shower head was fantastic and the hairdryer is actually strong unlike other hotels. There is no AC, but you can crack open the main windows to let in the crisp mountain air. We didn’t know until the end of our stay, but there is a hotel shuttle to and from the train station. There is a phone kiosk near the pretzel shop at the train station where you can call the hotel for a complimentary pick up. Great views of the Matterhorn and located across the street from the Sunnega funicular where you can ride up to the top for a nice hike around the five lakes. We’d stay here again! ##### Ann Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### David 7 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cozy, modern lodge with friendly, helpful staff. I loved this hotel! ##### David Stayed 4 nights in May 2024 ### 10/10 Excellent #### faiza 7 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities I loved the hotels proximity to all restaurants and activities. Everyone was amazing. The hotel accommodations were top notch and the restaurant most specifically the Thai soup was phenomenal. ##### faiza Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Diane 21 Oct 2024 Liked: Amenities Location is great. Staffs are nice. ##### Diane Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Mike 17 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 stars Nice clean hotel and the staff were very friendly and helpful. Food was very good in the hotel restaurant. ##### Mike Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Robert 5 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I we love Zermama. A beautiful hotel in a beautiful location. ##### Robert Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Tushar 30 Mar 2024 Liked: Staff & service Great place !! Awesome location and everything is brand new. Excellent customer service ##### Tushar Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Verified traveller 13 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Charged for something we didn’t break. There was a broken chair on the patio and I assumed they knew about it since it was broken when we arrived. Noticed it the first time we sat on it. The hotel had the nerve to charge me over $80 for it. We booked 2 suites for our stay and ate numerous meals/drinks at the hotel. They did not treat us right. ##### Verified traveller Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Michael 15 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities What an amazing property. Quintessential Switzerland Chalet style hotel. Masterfully decorated. Clean, comfortable and ideally located to all attractions, restaurants and activities. Zermatt - you are a beautiful town. We will go back! ##### Michael Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Lucille 17 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities We were upgraded to the Matterhorn suite. It was very large with two full bathrooms and separate bedroom and living room. The balcony was wonderful. The set up for cheese fondue on the balcony with the very warm faux fur robes was perfect. My husband and I really enjoyed this magical experience. ##### Lucille Stayed 1 night in Dec 2024 ### 8/10 Good #### Cynthia 13 Sept 2024 Liked: Cleanliness, staff & service, property conditions & facilities The staff was very friendly and professional… the room was very comfortable… loved the fake fur robes !!! They didn’t have a iron in the room and you couldn’t get one Very walkable to the train station, shopping and restaurants ##### Cynthia Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### James 20 May 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort This hotel is a hidden gem. It's clean, the staff is fun and friendly. It's like living with your family. We loved it! 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