Title: Hotel Metropol & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=4300&destination=Zermatt%2C+Valais%2C+Switzerland&selected=1093619&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Metropol & Spa Travelers can recharge in the indoor pool, admire mountain views from their rooms, or relax while children enjoy the playground at this welcoming retreat. ## Photo gallery for Hotel Metropol & Spa ![Indoor pool, pool loungers - Hotel Metropol & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/88e74a57.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Hotel Metropol & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/8e65e80e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from property - Hotel Metropol & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/9e56b17b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Metropol & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/2344008a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Hotel Metropol & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/5d051af7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Metropol & Spa, near Zermatt-Matterhorn Ski Paradise, offers a breakfast buffet, indoor pool, sun loungers, garden, and a cozy library. Children enjoy a playground, and the attentive staff consistently impresses visitors. ## Reviews 9.4 Exceptional ## Popular amenities - Free Wi-Fi - Restaurant £320 includes taxes & fees 12 Apr - 13 Apr ## Room options ### Check availability for these dates Tonight [Mar 25 - Mar 26](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar 26 - Mar 27](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-26&endDate=2026-03-27&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar 27 - Mar 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 6 of 6 rooms ### View all photos for Standard Single Room ![Standard Single Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/7ce4447e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room 10.0 Exceptional 1 review - 129 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Standard Double Room ![Standard Double Room | Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/63208078.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 2 reviews - 205 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Superior Double Room, Mountain View (Matterhorn) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/3fe288ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room, Mountain View (Matterhorn) 9.8 Exceptional 8 reviews - 269 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Superior Double Room Single Use, Mountain View (Matterhorn) ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/3fe288ea.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room Single Use, Mountain View (Matterhorn) - 269 sq ft - Sleeps 1 - 1 Single Bed ### View all photos for Economy Twin Room ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/246a7a1c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Twin Room - 205 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Economy Double Room, 1 Queen Bed ![Minibar, in-room safe, desk, blackout curtains](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093619/b62aa2f1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room, 1 Queen Bed 10.0 Exceptional 1 review - 269 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Metropol-Spa.h1093619.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Metropol-Spa.h1093619.Hotel-Information) ## About the area Located in Zermatt, Hotel Metropol & Spa is near a train station. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Take in the nearby slopes with cross-country skiing and downhill skiing, or try out other outdoor activities such as snowshoeing and sledging. [Visit our Zermatt travel guide](https://www.expedia.co.uk/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02150%2C7.74969&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tmniq4WgO4QBW1Xv6epJadMl4Qg=) Matterstrasse 9, Zermatt, VS, 3920 ### What's nearby - ![This photo is taken from the Riedweg. It's great for sunset and blue hour photos since it allows to frame both the village and the Matterhorn.](https://images.trvl-media.com/place/4300/9f377b52-3957-4a02-bfc7-b112c38ffe80.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt-Matterhorn Ski Paradise 1 min walk \- 0.0 miles - ![#Contest #Matterhorn #Zermatt #Switzerland #Suisse#Schweiz #HeavenonEarth #Culture](https://images.trvl-media.com/place/4300/75e47df8-32d9-4257-a27c-f3c2f5e930be.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Zermatt - Furi 3 min walk \- 0.2 miles - ![Was in Zermatt for the new year... worth visiting this beautiful mountain ;).. let me know your feedback #WinterWonders #Zermatt](https://images.trvl-media.com/place/4300/80036185-825e-4ebc-9cfd-a391a5ee524e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Furi Ski Area 3 min walk \- 0.2 miles - Matterhorn Museum 3 min walk \- 0.2 miles - Zermatt–Sunnegga Funicular 3 min walk \- 0.2 miles ### Getting around - Zermatt Gornergratbahn Station 6 min walk - Sion (SIR) 77 min drive ### Restaurants - Walliserkanne 5 min walk - McDonald's 5 min walk - Le Petit Royal 5 min walk - Parkhotel Beau Site 3 min walk - Restaurant Derby 4 min walk ## About this property ### Hotel Metropol & Spa Upscale family-friendly hotel near Zermatt-Matterhorn Ski Paradise You can look forward to a free breakfast buffet, a terrace and a garden at Hotel Metropol & Spa. Treat yourself to a massage at Metropol Spa, the on-site spa. The on-site local cuisine restaurant, Mountain View, offers breakfast and dinner. Free in-room WiFi is available to all guests, along with a playground and a library. Other perks include: - An indoor pool, along with sunloungers - Free train station pick-up, babysitting (surcharge) and luggage storage - Multilingual staff, a front desk safe and laundry services - Smoke-free property, massage treatment rooms and a lift - Guest reviews speak highly of the helpful staff Room features All guest rooms at Hotel Metropol & Spa include perks, such as pillow menus and bathrobes, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - LCD TVs with cable channels - Fridges, heating and daily housekeeping ## Similar properties ![Outdoor spa tub](https://images.trvl-media.com/lodging/1000000/980000/971800/971759/907600a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wellness Hotel Alpenhof Zermatt - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 635 reviews £265 includes taxes & fees 21 Apr - 22 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-21&endDate=2026-04-22&selected=971759&PinnedHotelID=971759&HadPinnedHotel=true®ionId=-1&adults=2) ![Attica Family Suite with Matterhorn View | Mountain view](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164076/51015aab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jägerhof Zermatt - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.4 Exceptional 1,000 reviews £212 includes taxes & fees 16 Apr - 17 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-16&endDate=2026-04-17&selected=6164076&PinnedHotelID=6164076&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/21000000/20850000/20845100/20845060/6686de52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpen Resort & Spa Zermatt Zermatt - 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31 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=9789864&PinnedHotelID=9789864&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/7000000/6490000/6480300/6480222/158202ab.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Monte Rosa Zermatt City Centre - Hot tub - Pet-friendly - Free Wi-Fi - Restaurant 9.6 Exceptional 202 reviews £454 includes taxes & fees 1 Apr - 2 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=6480222&PinnedHotelID=6480222&HadPinnedHotel=true®ionId=-1&adults=2) ![Deluxe Double Room | Terrace/patio](https://images.trvl-media.com/lodging/17000000/16400000/16391900/16391853/5d526521.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Continental Zermatt City Centre - Breakfast included - Pet-friendly - Free Wi-Fi - Bar 9.0 Wonderful 662 reviews £152 includes taxes & fees 22 Apr - 23 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-22&endDate=2026-04-23&selected=16391853&PinnedHotelID=16391853&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/5000000/4910000/4906400/4906346/4b7b528b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Ambassador Zermatt Zermatt - Pool - Hot tub - Breakfast included - Pet-friendly 9.0 Wonderful 506 reviews £305 includes taxes & fees 20 Apr - 21 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=4906346&PinnedHotelID=4906346&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=1093619&PinnedHotelID=1093619&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=1093619,971759,6164076,20845060,4598209) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Free train station pick-up shuttle - Ski shuttle nearby ### Food and drink - Free buffet breakfast available daily 7:30 AM to 10 AM - A bar/lounge - A restaurant ### Restaurants on site - Mountain View ### Things to do - Full-service spa - Gym - Hot tub - Indoor pool - Library - Playground - Sauna - Ski storage - Steam room ### Family friendly - Babysitting (surcharge) - In-room refrigerator - Indoor pool - Laundry facilities - Playground ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Multilingual staff ### Business services - Computer station ### Outdoors - Garden - Pool loungers - Terrace ### Full-service spa - Hot tub - Sauna - Spa treatment rooms - Sports massages - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Handrails in stairways - Lever door handles - Lift - Stair-free path to entrance - Well-lit path to entrance ### More - 1 building - 4 floors - Fireplace in lobby - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV with cable channels ### Food and drink - Limited room service - Minibar - Refrigerator ### More - Connecting rooms available - Desk - Heating - Safe ## Policies ### Check-in Check-in start time: 1:00 PM; check-in end time: 10:00 PM ### Check-out Check-out before 11 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:00 AM - 10 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for CHF 120.0 per night. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: CHF 120.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property Children under 10 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision Children under 10 years old are not allowed in the spa without adult supervision ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars. ### Property is also known as Hotel Metropol Zermatt Metropol Zermatt Metropol Hotel Zermatt Hotel Metropol & Spa Hotel Hotel Metropol & Spa Zermatt Hotel Metropol & Spa Hotel Zermatt ## Frequently asked questions ### Does Hotel Metropol & Spa have a pool? ### How much does it cost to stay at Hotel Metropol & Spa? ### Is Hotel Metropol & Spa pet-friendly? ### How much is parking at Hotel Metropol & Spa? ### What time is check-in at Hotel Metropol & Spa? ### What time is check-out at Hotel Metropol & Spa? ### Where is Hotel Metropol & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Metropol & Spa Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.6 Staff & service ### 9.4 Property conditions & facilities 10 - Excellent 147 8 - Good 43 6 - Okay 3 4 - Poor 2 2 - Terrible 2 ## Reviews Verified ### 10/10 Excellent #### Lorna 9 Feb 2026 Liked: Cleanliness, amenities, property conditions & facilities Stephanie at the front desk was outstanding. She helped me with finding medical assistance, recommendations for restaurants and basic room inquiries. The hotel is an awesome location and the spa amenities were very relaxing with a view of the Matterhorn (breakfast as well). Glad we chose to stay there! ##### Lorna Stayed 7 nights in Jan 2026 Verified ### 10/10 Excellent #### Hailin 23 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Perfect hotel at Zermatt We absolutely love our stay at Metropol Spa Hotel. The views, the swimming pool/spa, the proximity to everything, the services, the room size and the friendliness of the staff, everything was perfect, and we would highly recommend this hotel to anyone who is seeking a comfortable time at Zermatt. ![](https://a.travel-assets.com/ugc/hotel-reviews/5ffb720a-c59f-4871-bb9a-9baf4baff1e5-1758622415910.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Hailin Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Pei-Wen 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room, great staff and wonderful Matterhorn view from room! Highly recommended! ##### Pei-Wen Stayed 3 nights in Sep 2025 Verified ### 8/10 Good #### Xavier 4 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff, conveniently located, incredible views from dinning room, pool and our room ##### Xavier Verified ### 10/10 Excellent #### Qing 18 Aug 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, very good food, great location. ##### Qing Stayed 4 nights in Aug 2024 Verified ### 10/10 Excellent #### Steven 24 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Wonderful hotel with wonderful staff. ##### Steven Stayed 3 nights in Jun 2024 Verified ### 10/10 Excellent #### Amin 24 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities amazing hotel and staff! really felt like home. ##### Amin Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Scott L 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Zermatt Ski trip Great location, great spa facilities and the staff was wonderful. We thoroughly enjoyed our time and would definitely stay here again on a future trip. ##### Scott L Stayed 4 nights in Jan 2025 Verified ### 10/10 Excellent #### Lawrence 23 Jul 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfectly located in Zermatt’s center, incredible Matterhorn views from Pool, dining room, and garden; friendly staff, clean, incredible desk! Hope to return. Owner very outgoing with guests. ##### Lawrence Stayed 6 nights in Jul 2025 Verified ### 10/10 Excellent #### JOSEPH 14 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Friendly staff. Very good restaurant. ##### JOSEPH Stayed 2 nights in Mar 2025 Verified ### 10/10 Excellent #### EDWIN KEE CHEONG 22 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room, the views, the staff, the location, everything is perfect ##### EDWIN KEE CHEONG Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### Robert 23 Sept 2024 Liked: Cleanliness, property conditions & facilities, room comfort Hotel was exactly what we wanted. Fantastic views and superb service by all! Breakfast was delicious and very pleasant. ##### Robert Stayed 3 nights in Sep 2024 Verified ### 10/10 Excellent #### Aelee 28 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities Very kind hotel staffs, clean room, great facilities and family & kids friendly hotel! Thanks a lot for wonderful vacation! ##### Aelee Stayed 5 nights in Aug 2023 Verified ### 10/10 Excellent #### MIGUEL 8 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was in an excellent location!! Very close to the Sunnega lift and the Green line bus that takes you from lift to lift. Breakfast included was convenient. Having the spa after a long day was very needed! ##### MIGUEL Stayed 6 nights in Mar 2025 Verified ### 10/10 Excellent #### Chi hing 13 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities The service was good. The room was clean and the Matterhorn view was excellent. The hotel also offered us the shuttle between the train station. Overall quality was good. ##### Chi hing Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### David 10 Sept 2023 Liked: Amenities The room was clean, spacious and our view of the Matterhorn was like out of a storybook. Absolutely loved the pool and hot tub, which we used every day! ##### David Stayed 3 nights in Sep 2023 Verified ### 10/10 Excellent #### Karen 14 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We spent 3 nights here in October and really enjoyed our stay. The room was very comfortable and spacious, the breakfast was great with an excellent variety of hot and cold food, and the hotel was in a good location within walking distance to everything. But most importantly, the staff were fantastic! You felt as though you were staying with family. Would highly recommend and definately stay here again! ##### Karen Stayed 3 nights in Oct 2023 Verified ### 10/10 Excellent #### William 28 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel with friendly staff. We loved this hotel. The staff were very friendly and remembered who you were. The facilities were excellent and we used the pool and spa every day. The views were simply stunning from our balcony and from the pool area. Breakfast was very good, plenty of options, including some freshly cooked to order options. We were even gifted some local cheese when we left. I would stay here again in a heartbeat and recommend it to anyone looking for a lovely hotel in Zermatt. ##### William Stayed 6 nights in Jul 2024 Verified ### 10/10 Excellent #### Mr. Lynn 16 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Recommend this older style Hotel. It appears to be family owned and run.. The staff were always helpful. Free transfers from train station. Excellent indoor pool, hot tub, sauna.. Very close to train and restaurants.. Views of the Matterhorn.. ##### Mr. Lynn Stayed 2 nights in Sep 2023 Verified ### 10/10 Excellent #### Leslie 13 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff were very warm and friendly, even gave me some cheese to take with me when I left! Generous breakfast. Best of all - an empty pool with a view of the Matterhorn, jacuzzi, steam room, and sauna - all impeccably clean. Room very reasonably priced for a single traveller- first time I have had a single trundle bed so as not to waste room size-very practical. Everything I needed. ##### Leslie Stayed 2 nights in Oct 2024 Verified ### 10/10 Excellent #### Jorge 19 Oct 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very satisfied with my 3 night stay at the Metropol in late September. I had a single room which was a good size and had nicely renovated bathroom and a view of the river (and the Matterhorn, if I popped my head out and looked to the right). Room was very functional (including mini espresso machine) and kept very clean by housekeeping. Great location - I easily walked everywhere I wanted to go. Fantastic breakfast. Staff was pleasant and helpful. SPA and pool area was icing on the cake. Will definately stay here again. ##### Jorge Stayed 3 nights in Sep 2024 Verified ### 8/10 Good #### Susan 30 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities I rarely take the time to write reviews, but I’d be remiss to not comment on my stay. Is it the most modern hotel? No. It is modest and a bit outdated but it is very clean and the staff is exceptionally friendly. We spent most of our time hiking, shopping, and dining, so for the purposes of having a clean, safe place to lay your head, it was perfect. Reasonably priced for the area. Walkable to everywhere. Rush of the river lulls you to sleep each nite. My only complaint is that the room got quite warm at times (I was there in July - no AC). Keeping the windows open at night worked fine, but if you had a light on, expect a few moths to find their way in. I would absolutely stay here again. ##### Susan Stayed 5 nights in Jul 2024 Verified ### 8/10 Good #### Tara 11 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Super convenient location! Only a couple of minute walk from the train station and everything in town! It's an amazing town! It was cloudy/snowy during our stay, but for the 10 minutes the Matterhorn tried poking through the clouds, our view from our room was amazing! (Even without seeing the Matterhorn, it's a great view!) They have a free shuttle, which we used upon arrival, however, it doesn't run until 8am, so we had to walk to the train station (in the snow) when we left :/ The sauna didn't open until 3pm, which was a bummer for us, since we wanted to do that on our cloudy day, but that certainly didn't ruin our incredible time! Front desk staff were incredibly friendly and helpful! Even loanded us outlet adapters so we could charge our phones! Oh, and the heated bathroom floors!! ##### Tara Stayed 2 nights in Dec 2024 Verified ### 10/10 Excellent #### Richard 15 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff was so friendly and helpful! They corrected my booking error with no problem! The hot tub and sauna were wonderful after our hikes! The views of the Matterhorn were spectacular! And the heated bathroom floors were a great Plus!! Highly recommend! ##### Richard Stayed 3 nights in Sep 2025 Verified ### 10/10 Excellent #### Nigel 26 Feb 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spotlessly clean, great location for ski lifts Fantastic staff ##### Nigel Stayed 5 nights in Feb 2023 ### Expedia's Latest Trends ### Hotels > - [Black Summit Boutique Resort Laax](https://www.expedia.co.uk/Laax-Hotels-Black-Summit-Boutique-Resort-Laax.h101980390.Hotel-Information) > - [7132 Hotel](https://www.expedia.co.uk/Vals-Hotels-7132-Hotel.h14873408.Hotel-Information) > - [eco-Chalet in Les Crosets](https://www.expedia.co.uk/Val-DIlliez-Hotels-Eco-Chalet-In-Les-Crosets.h30011509.Hotel-Information) > - [La Maison Suisse - Döttingen](https://www.expedia.co.uk/Dottingen-Hotels-La-Maison-Suisse-Dottingen.h84093040.Hotel-Information) > - [Hotel Albana Weggis](https://www.expedia.co.uk/Weggis-Hotels-Hotel-Albana-Weggis.h177312.Hotel-Information) > - [La Reserve Geneve Hotel and Spa](https://www.expedia.co.uk/Geneva-Hotels-La-Reserve-Geneve-Hotel-And-Spa.h410.Hotel-Information) > - [Valsana Hotel Arosa](https://www.expedia.co.uk/Arosa-Hotels-Valsana-Hotel-Arosa.h20524157.Hotel-Information) > - [Hotel GRACE LA MARGNA ST MORITZ](https://www.expedia.co.uk/St-Moritz-Hotels-Hotel-GRACE-LA-MARGNA-ST-MORITZ.h99634747.Hotel-Information) > - [SWISSPEAK Resorts Thyon 4 Vallées](https://www.expedia.co.uk/Heremence-Hotels-SWISSPEAK-Resorts-Thyon-4-Vallees.h107090689.Hotel-Information) > - [HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Seehotel-Hermitage.h3868.Hotel-Information) > - [harry's home Bern-Expo](https://www.expedia.co.uk/Ostermundigen-Hotels-Harrys-Home-Hotel-Apartments.h73016659.Hotel-Information) > - [Boutique Hotel Panorama Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Panorama-Grindelwald.h12318665.Hotel-Information) > - [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > - [HOTEL ENGEL LIESTAL - Business & Lifestyle](https://www.expedia.co.uk/Basel-Hotels-Hotel-Engel-Liestal.h909878.Hotel-Information) > - [Hotel Conrad](https://www.expedia.co.uk/Scuol-Hotels-Hotel-Conrad.h6434674.Hotel-Information) > - [Eiger Mountain & Soul Resort ](https://www.expedia.co.uk/Grindelwald-Hotels-Eiger-Selfness-Hotel-Zeit-Fur-Mich.h22448.Hotel-Information) > - [Hotel Alpenblick](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Alpenblick.h991527.Hotel-Information) > - [Hotel Porta Cervino](https://www.expedia.co.uk/Taesch-Hotels-Porta-Cervino.h102599498.Hotel-Information) > - [The Glacier Hotel (ex Eurotel Victoria)](https://www.expedia.co.uk/Ormont-Dessus-Hotels-The-Glacier-Hotel.h971671.Hotel-Information) > - [Schloss Hotel & Spa Pontresina](https://www.expedia.co.uk/Pontresina-Hotels-Hotel-Schloss-Pontresina-Family-Spa.h4164117.Hotel-Information) > - [Vienna House by Wyndham Zur Bleiche Schaffhausen](https://www.expedia.co.uk/Schaffhausen-Hotels-Vienna-House-Zur-Bleiche-Schaffhausen.h7831178.Hotel-Information) > - [Hotel Dakota](https://www.expedia.co.uk/Meiringen-Hotels-Hotel-Dakota.h59634900.Hotel-Information) > - [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > - [Mandarin Oriental Palace, Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Palace-Luzern.h18270.Hotel-Information) > - [TOP SeminarHotel am Aegerisee Unteraegeri](https://www.expedia.co.uk/Unterageri-Hotels-TOP-SeminarHotel-Am-Aegerisee.h991414.Hotel-Information) > - [Dorint Resort & Spa Locarno Riazzino](https://www.expedia.co.uk/Locarno-Hotels-Dorint-Resort-Spa-Locarno-Riazzino.h104812552.Hotel-Information) > - [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > - [Grand Resort Bad Ragaz](https://www.expedia.co.uk/Bad-Ragaz-Hotels-Grand-Resort-Bad-Ragaz.h8517.Hotel-Information) > - [Grand Hôtel des Bains de Lavey](https://www.expedia.co.uk/Lavey-Morcles-Hotels-Grand-Hotel-Des-Bains-De-Lavey.h20181083.Hotel-Information) ---