Title: Hotel Firefly Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=2475600&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Firefly Luxury hotel with full-service spa and free breakfast ## Photo gallery for Hotel Firefly ![Skylight Loft | Living area | Flat-screen TV, video game console, Netflix, DVD player - Hotel Firefly (Zermatt)](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/f95dd66e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Skylight Loft | Mountain view - Hotel Firefly (Zermatt)](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/8b18e93d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, open 7:00 AM to 9:00 PM, pool loungers - Hotel Firefly (Zermatt)](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/7910f4bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe - Hotel Firefly (Zermatt)](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/dfd4a85a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Hotel Firefly (Zermatt)](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/2677bf9d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Firefly provides free cooked-to-order breakfast, a terrace and a garden. Active travellers can enjoy mountain biking, a ropes course and rock climbing at this hotel. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services. ## Reviews 9.8 Exceptional ## Popular amenities - Pet-friendly - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Jan 11 - Jan 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 12 - Jan 13](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ### View all photos for Junior Suite ![Junior Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/f75e2b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 7 reviews ### Highlights Furnished balcony or patio Soundproofed Individually furnished Individually decorated Heating Free cots/infant beds Kitchen Fridge - 323 sq ft - 1 bedroom - Valley view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Suite ![Deluxe Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/8ba30827.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 10.0 Exceptional 11 reviews ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Heating Free cots/infant beds - 646 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Maxi Suite Deluxe ![Maxi Suite Deluxe | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/b713200b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maxi Suite Deluxe ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 1399 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds ### View all photos for Chalet Suite ![Chalet Suite | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/68854d4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chalet Suite ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 1615 sq ft - 4 bedrooms - Mountain view - Sleeps 8 - 4 King Beds ### View all photos for Maxi Suite Panorama ![Maxi Suite Panorama | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/35b9914c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maxi Suite Panorama 10.0 Exceptional 1 review ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 1399 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds ### View all photos for Skylight Loft ![Skylight Loft | Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/8c207e9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Skylight Loft ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 2691 sq ft - 5 bedrooms - Mountain view - Sleeps 12 - 6 King Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Firefly.h2475600.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Firefly.h2475600.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.01706%2C7.74563&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=djViRrkrtjtSS7pTDlXji269PjU=) Schluhmattstrasse 55, Zermatt, VS, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise \- 1 min walk \- 0.0 miles - Zermatt - Furi \- 1 min walk \- 0.0 miles - Furi Ski Area \- 1 min walk \- 0.0 miles - Furi - Riffelberg \- 1 min walk \- 0.0 miles - Zermatt-Furi Gondola \- 6 min walk \- 0.4 miles #### Getting around - Zermatt Gornergratbahn Station - 12 min walk #### Restaurants - ‪Hotel Post Zermatt - ‬9 min walk - ‪Brown Cow Pub - ‬9 min walk - ‪Restaurant du Pont - ‬6 min walk - ‪Old Zermatt - ‬4 min walk - ‪Whymper-Stube - ‬7 min walk ## About this property ### Hotel Firefly Luxury boutique hotel near Zermatt-Matterhorn Ski Paradise Free cooked-to-order breakfast, a terrace and a garden are just a few of the amenities provided at Hotel Firefly. Active travellers can enjoy mountain biking, a ropes course and rock climbing at this hotel. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An indoor pool, along with sunloungers - Luggage storage, a porter/bellboy and free newspapers - Games, tour/ticket information and multilingual staff - A front desk safe, smoke-free property and a table football Room features All rooms are individually furnished, and feature comforts such as heated floors and bathrobes, in addition to thoughtful touches such as free WiFi and safes. Other amenities include: - Children's slippers and free infant beds - Hypo-allergenic bedding and Tempur-Pedic beds - Free toiletries and hairdryers - Flat-screen TVs with Netflix, streaming services and cable channels - Furnished balconies or patios, heated floors and kitchens ### Awards and affiliations The property is a member of the Small Luxury Hotels of the World. ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093685/a64c9acd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Bellerive Zermatt - Hot tub - Breakfast included - Spa - Pet-friendly 9.8 Exceptional 219 reviews £369 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=1093685&PinnedHotelID=1093685&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, Turkish bath/hammam, hot stone massages](https://images.trvl-media.com/lodging/7000000/6420000/6416300/6416247/e808dea3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BEAUSiTE Zermatt Zermatt - 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Pool - Breakfast included - Spa - Pet-friendly 10 Exceptional 216 reviews £305 includes taxes & fees 25 Jan - 26 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=46246039&PinnedHotelID=46246039&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor spa tub](https://images.trvl-media.com/lodging/1000000/980000/971800/971759/907600a1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Wellness Hotel Alpenhof Zermatt - Pool - Hot tub - Breakfast included - Spa 9.6 Exceptional 628 reviews £459 includes taxes & fees 12 Jan - 13 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-13&selected=971759&PinnedHotelID=971759&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Ski shuttle nearby ### Food and drink - Free cooked-to-order breakfast available daily 7 AM to noon - A bar/lounge ### Things to do - Arcade/game room - Billiards/pool table - Foosball table - Full-service spa - Games - Health club - Hiking/biking trails - Hot tub - Indoor pool - Mountain biking - Piano - Rock climbing - Ropes course - Sauna - Ski passes - Ski storage - Steam room ### Family friendly - Arcade/game room - DVD player - In-room cot - In-room kitchen - In-room refrigerator - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Garden - In the mountains - Pool loungers - Terrace ### Full-service spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible spa ### More - 1 building - 6 floors - Built in 2008 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Hypo-allergenic bedding - Tempur-Pedic mattress ### Bathroom - Children's slippers - Dressing gowns - Free toiletries - Hair dryer - Slippers - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - DVD player - Flat-screen TV with digital channels - IPod dock - Netflix - Streaming services - Video game console - Video games ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Espresso maker - Free bottled water - Hob - Kitchen - Minibar - Oven - Paper towels - Refrigerator - Toaster ### More - Heated floor - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 10 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 7 AM - 10 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 30.00 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Pet fee: CHF 30.00 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 9:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms A car is not required for transport to and from this property Children under 16 years old are not allowed in the swimming pool without adult supervision ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars. ### Property is also known as Firefly Hotel Firefly Hotel Zermatt Firefly Zermatt Hotel Firefly Zermatt Hotel Firefly Hotel Hotel Firefly Zermatt Hotel Firefly Hotel Zermatt ## Frequently asked questions ### Does Hotel Firefly have a pool? ### Is Hotel Firefly pet-friendly? ### How much is parking at Hotel Firefly? ### What time is check-in at Hotel Firefly? ### What time is check-out at Hotel Firefly? ### Where is Hotel Firefly located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Firefly Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.8 Cleanliness ### 9.8 Location ### 9.8 Staff & service ### 9.8 Eco-friendliness ### 10 Property conditions & facilities 10 - Excellent 168 8 - Good 8 6 - Okay 0 4 - Poor 2 2 - Terrible 3 ## Reviews ### 8/10 Good #### Christopher 3 Dec 2025 Liked: Cleanliness, staff & service, property conditions & facilities This place was ##### Christopher Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Tat Lee 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice breakfast, room is cosy and clean. Staff is friendly and helpful. ##### Tat Lee Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Kristin 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay!! ##### Kristin Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Diane 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing! Will definitely stay here again! ##### Diane Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Deirdre 17 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel and staff was super helpful! ##### Deirdre Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Joseph 29 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel and best experience One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must. ##### Joseph Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Paola 6 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was amazing, hospitality, location, rooms & amenities! Felt like home! ##### Paola Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Alexandre 23 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend. ##### Alexandre Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Andreas 4 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt. ##### Andreas Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Justin 12 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Place in Zermatt! Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay. ##### Justin Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Mark 9 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again. ##### Mark ### 10/10 Excellent #### Ashleigh 27 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel! Absolutely gorgeous hotel - we rented the suite that has three bedrooms and it was so perfect and well stocked for our group. We had a cozy living room with a fireplace so we could all hang out after a long day of exploring. The views were excellent, great location & walkable to everything. It was very hot in the bedrooms - doesn’t seem like the AC really worked (in any of the places we stayed in Switzerland) so maybe adding fans in the room would be helpful. Had some laundry done and it was outrageously expensive. The other thing only thing I didn’t love was the clear glass shower stall, which offers Little privacy, but besides that it was close to perfect. Bar, hot tub, pool etc all beautiful. Would 10000% recommend and would stay again! ##### Ashleigh Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Francisco 29 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt. ##### Francisco Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### nini 19 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Perfect stay! Hotel is extremely clean and thoughtful. Spa and pool are luxurious and relaxing! Warming room, aroma therapy steam room, beautiful pool, nice! High end furnishing and bedding. Close distance to lift and views of Matterhorn right outside the door. Bar looks amazing. Our family very much enjoyed our stay. ##### nini Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### vicki 18 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing in every way!! If I could give it a SIXTH star, I would!!! ##### vicki Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Paul 15 Oct 2023 Liked: Cleanliness, staff & service, amenities Great location. Staff made the difference. Great attention to details. We will return. ##### Paul Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Mrs C D 9 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Can’t wait to return. Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you. ##### Mrs C D Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### James 8 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Just Amazing! ##### James Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Fahim 24 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious. ##### Fahim Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Mohammad 8 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely ##### Mohammad Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Robert 27 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back! ##### Robert Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### Kevin 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Kevin Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Linda 19 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family of 6; fantastic boutique hotel ❤️ Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀 ![](https://a.travel-assets.com/ugc/hotel-reviews/5CAA129C5480246FE2898CEC0BA3DCC8F664144D1666206991657.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5EF9996D07BF9AC420109A77F2CAD5816DA3D4211666206985830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2D73DD109051F730A9F29F2083128039CBB0F27D1666206994645.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3355F3B04CAAA339C9BDAAB0D6EA54FC7A7FCF381666206977341.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Linda Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Jarrod 19 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return! ##### Jarrod Stayed 3 nights in Nov 2024 ### 4/10 Poor #### Mario 12 Sept 2023 Disliked: Cleanliness, staff & service, amenities This property is overrated. What you see in the photographs, when you arrive is not how you think. I regretted it, I think in Zermatt there are better options for a lower price and a more accurate location !!!! ##### Mario Stayed 1 night in Sep 2023 ## Expedia's Latest Trends ### Hotels > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [Swiss Holiday Park Resort](https://www.expedia.co.uk/Morschach-Hotels-Swiss-Holiday-Park-Resort.h3568573.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Resort Hotel Alex](https://www.expedia.co.uk/Zermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.co.uk/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Pension Heino](https://www.expedia.co.uk/Saas-Grund-Hotels-Pension-Heino.h4241250.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.co.uk/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Hotel Central Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Hotel-Central-Luzern.h4813.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information) ---