Title: Hotel Firefly Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Firefly Luxury hotel with full-service spa and free breakfast ![Skylight Loft | In-room dining](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/a5526327.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, open 7:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/7910f4bb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/3ee56478.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Chalet Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/68854d4c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/dfd4a85a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Zermatt-Matterhorn Ski Paradise, Hotel Firefly provides free cooked-to-order breakfast, a terrace and a garden. Active travellers can enjoy hiking/biking trails, a ropes course and rock climbing at this hotel. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services. 9.8 Exceptional ## Popular amenities - - - - - Bar - Kitchen £340 includes taxes & fees 16 Oct - 17 Oct ## Room options ### Check availability for these dates Tonight [Oct 13 - Oct 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct 14 - Oct 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct 17 - Oct 19](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct 24 - Oct 26](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2475600&PinnedHotelID=2475600&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 6 of 6 rooms ![Junior Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/f75e2b0b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 10.0 Exceptional 7 reviews ### Highlights Furnished balcony or patio Soundproofed Individually furnished Individually decorated Heating Free cots/infant beds Kitchen Fridge - 323 sq ft - 1 bedroom - Valley view - Sleeps 2 - 1 King Bed ![Deluxe Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/8ba30827.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite 10.0 Exceptional 11 reviews ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Heating Free cots/infant beds - 646 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed and 1 Double Sofa Bed ![Maxi Suite Deluxe | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/b713200b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maxi Suite Deluxe ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 1399 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds ![Chalet Suite | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/68854d4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Chalet Suite ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 1615 sq ft - 4 bedrooms - Mountain view - Sleeps 8 - 4 King Beds ![Maxi Suite Panorama | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/35b9914c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Maxi Suite Panorama 10.0 Exceptional 1 review ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 1399 sq ft - 3 bedrooms - Sleeps 6 - 3 King Beds ![Skylight Loft | 4 bedrooms, hypo-allergenic bedding, Tempur-Pedic beds, minibar](https://images.trvl-media.com/lodging/3000000/2480000/2475600/2475600/8c207e9e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Skylight Loft ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Soundproofed Individually furnished Individually decorated Fireplace Heating - 2691 sq ft - 5 bedrooms - Mountain view - Sleeps 12 - 6 King Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Firefly.h2475600.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Firefly.h2475600.Hotel-Information) ## About the area Located in Zermatt, Hotel Firefly is near a train station and in the mountains. Zermatt-Matterhorn Ski Paradise and Breuil-Cervinia Ski Area are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Matterhorn. Enjoy the area's slopes with downhill skiing and snowboarding, and don't miss out on the snowshoeing and sledging. [Visit our Zermatt travel guide](https://www.expedia.co.uk/Zermatt.dx4300) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.01717%2C7.74562&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HMm7oeImHk8X3SV5-52fPt6edlQ=) Schluhmattstrasse 55, Zermatt, VS, 3920 ### What's nearby - Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles - Zermatt - Furi - 1 min walk - 0.0 miles - Matterhorn Museum - 5 min walk - 0.3 miles - Zermatt-Furi Gondola - 6 min walk - 0.4 miles - Zermatt–Sunnegga Funicular - 10 min walk - 0.5 miles ### Getting around - Zermatt Gornergratbahn Station - 12 min walk - Sion (SIR) - 75 min drive ### Restaurants - ‪Hotel Post Zermatt - ‬9 min walk - ‪Brown Cow Pub - ‬9 min walk - ‪Restaurant du Pont - ‬6 min walk - ‪Old Zermatt - ‬4 min walk - ‪Elsie Bar - ‬6 min walk ## About this property ### Hotel Firefly Luxury boutique hotel near Zermatt-Matterhorn Ski Paradise Free cooked-to-order breakfast, a terrace and a garden are just a few of the amenities provided at Hotel Firefly. Active travellers can enjoy hiking/biking trails, a ropes course and rock climbing at this hotel. Treat yourself to a massage at the on-site spa. Free in-room WiFi is available to all guests, along with an arcade/games room and dry cleaning/laundry services. You'll also enjoy the following perks during your stay: - An indoor pool, along with sunloungers - A front desk safe, concierge services and luggage storage - Tour/ticket information, free newspapers and smoke-free property - A table football, multilingual staff and a lift Room features All rooms are individually furnished, and feature comforts such as heated floors and bathrobes, in addition to thoughtful touches such as free WiFi and safes. Other amenities include: - Children's slippers and free infant beds - Hypo-allergenic bedding and Tempur-Pedic beds - Free toiletries and hairdryers - Flat-screen TVs with Netflix, streaming services and cable channels - Furnished balconies or patios, heated floors and kitchens ### Awards and affiliations The property is a member of the Small Luxury Hotels of the World. ## Similar properties ![Sauna, steam room, body treatments, hot stone massages, sports massages](https://images.trvl-media.com/lodging/47000000/46250000/46246100/46246039/dec93ca6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt City Centre - Pool - Breakfast included - Spa - Pet-friendly 10 Exceptional 195 reviews £245 includes taxes & fees 17 Oct - 18 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=46246039&PinnedHotelID=46246039&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, Turkish bath/hammam, hot stone massages](https://images.trvl-media.com/lodging/7000000/6420000/6416300/6416247/e808dea3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BEAUSiTE Zermatt Zermatt - 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Hot tub - Breakfast included - Spa - Pet-friendly 9.6 Exceptional 446 reviews £182 includes taxes & fees 30 Oct - 31 Oct [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-30&endDate=2025-10-31&selected=1093621&PinnedHotelID=1093621&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Ski shuttle nearby ### Food and drink - Free cooked-to-order breakfast available daily 7 AM to noon - A bar/lounge ### Things to do - Arcade/game room - Billiards/pool table - Foosball table - Full-service spa - Games - Health club - Hiking/biking trails - Hot tub - Indoor pool - Mountain biking - Piano - Rock climbing - Ropes course - Sauna - Ski passes - Ski storage - Steam room ### Family friendly - Arcade/game room - DVD player - In-room cot - In-room kitchen - In-room refrigerator - Indoor pool - Laundry facilities - Soundproofed rooms ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance ### Outdoors - Garden - In the mountains - Pool loungers - Terrace ### Full-service spa - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible spa ### More - 1 building - 6 floors - Built in 2008 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Hypo-allergenic bedding - Tempur-Pedic mattress ### Bathroom - Children's slippers - Dressing gowns - Free toiletries - Hair dryer - Slippers - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - DVD player - Flat-screen TV with digital channels - IPod dock - Netflix - Streaming services - Video game console - Video games ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Espresso maker - Free bottled water - Hob - Kitchen - Minibar - Oven - Paper towels - Refrigerator - Toaster ### More - Heated floor - Heating - Individual decor - Individual furnishings - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 4:00 PM; check-in end time: 10 PM Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 7 AM - 10 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Zermatt is in a car-free zone and can be reached only by train. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 30.00 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Pet fee: CHF 30.00 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 7:00 AM to 9:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms A car is not required for transport to and from this property Children under 16 years old are not allowed in the swimming pool without adult supervision ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars. ### Property is also known as Firefly Hotel Firefly Hotel Zermatt Firefly Zermatt Hotel Firefly Zermatt Hotel Firefly Hotel Hotel Firefly Zermatt Hotel Firefly Hotel Zermatt ## Frequently asked questions ### Does Hotel Firefly have a pool? > Yes, this property has an indoor pool. Pool access is from 7:00 AM to 9:00 PM. ### How much does it cost to stay at Hotel Firefly? > As of 13 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Firefly on 16 Oct 2025 start from £339.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-Firefly.h2475600.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Firefly pet-friendly? > Yes, dogs are allowed at this property. There's a fee of CHF 30.00 per pet, per night. Service animals are exempt from fees. ### How much is parking at Hotel Firefly? > This property doesn't offer parking. ### What time is check-in at Hotel Firefly? > Check-in start time: 4:00 PM; check-in end time: 10 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Firefly? > Checkout is at 11 AM. ### Where is Hotel Firefly located? > This family-friendly Zermatt hotel is located in the mountains, steps away from Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi - Riffelberg. Zermatt-Furi Gondola and Furi Ski Area are also within 5 minutes. Zermatt Gornergratbahn Station is 12 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 12 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Firefly Reviews 9.8 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 167 8 - Good 7 6 - Okay 0 4 - Poor 2 2 - Terrible 3 ### 10/10 Cleanliness ### 9.8/10 Staff & service ### 9.6/10 Amenities ### 10/10 Property conditions & facilities ### 9.8/10 Eco-friendliness ### 10/10 Excellent #### Tat Lee 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice breakfast, room is cosy and clean. Staff is friendly and helpful. ##### Tat Lee Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Diane 15 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing! Will definitely stay here again! ##### Diane Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kristin 10 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing stay!! ##### Kristin Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Deirdre 17 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel and staff was super helpful! ##### Deirdre Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Joseph 29 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent hotel and best experience One of the best hotels and amazing experience. Highly recommend this hotel and if you visit Zermatt this is a must. ##### Joseph Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Paola 6 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Everything was amazing, hospitality, location, rooms & amenities! Felt like home! ##### Paola Stayed 1 night in Jul 2023 ### 10/10 Excellent #### Alexandre 23 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Amazing hotel. Beautiful rooms great amenities and really excellent staff. Highly recommend. ##### Alexandre Stayed 2 nights in Jul 2023 ### 10/10 Excellent #### Andreas 4 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful modern authentic architecture combined with outstanding hospitality and service. A true gem in Zermatt. ##### Andreas Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### Justin 12 Aug 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Place in Zermatt! Firefly is a wonderful place in a great location with outstanding service. Our family of 5 really enjoyed the extra space versus traditional hotel rooms. The common spaces were fun and inventive, the finishes high end, the breakfast convenient and delicious. Thank you for a great stay. ##### Justin Stayed 2 nights in Aug 2023 ### 10/10 Excellent #### Mark 9 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities One of my favorite hotels I stayed at in Switzerland. Hotel is very unique and the staff show great attention towards guest. Awesome pool and hot tub. The hotel has a cozy bar with a variety of drinks and a massive amount of different Gins. Will definitely stay at this location again. ##### Mark ### 10/10 Excellent #### vicki 18 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing in every way!! If I could give it a SIXTH star, I would!!! ##### vicki Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Kevin 28 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Kevin Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Francisco 29 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perhaps the most welcoming experience that we have had. Staff is extremely friendly and helpful. Location is very good, walking distance to lifts and to a broad range of restaurants. The pool and jacuzzi have a unique vibe. Highly recommended as a top choice in Zermatt. ##### Francisco Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### Paul 15 Oct 2023 Liked: Cleanliness, staff & service, amenities Great location. Staff made the difference. Great attention to details. We will return. ##### Paul Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Mrs C D 9 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Can’t wait to return. Hotel Firefly was the highlight of our trip. Amazing apartment, beautiful views. A short but nice walk into central Zermatt. We loved it! Thank you. ##### Mrs C D Stayed 3 nights in Aug 2022 ### 10/10 Excellent #### Robert 27 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely loved The Firefly. Staff was very kind and super helpful. The Spa was very clean and had all the good stuff🤗. Great views from our beautiful room and it was quiet. Easy walk to the shops and restaurant and short walk to the glacier express gondola. I can’t say enough about The Firefly. Definitely going back! ##### Robert Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### James 8 Jul 2023 Liked: Cleanliness, staff & service, property conditions & facilities Just Amazing! ##### James Stayed 3 nights in Jul 2023 ### 10/10 Excellent #### Fahim 24 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property is spectacular and one of the best in Zermatt. Facilities are excellent with a great indoor pool and outdoor jacuzzi. The gym is great. It was an excellent bar which is super popular. Most of all, the service is world class. Staff is amazing. Room were very spacious. ##### Fahim Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Mohammad 8 Apr 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely ##### Mohammad Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Jarrod 19 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel Firefly was one of the most perfect hotels my wife and I have ever stayed in, truly! Upon arrival the front desk walked us around the property showing us the complimentary spa area which we used each day to warm up in the evenings. Our bags were in our room when we arrived and the room even had a small kitchen so we could make a couple meals which was nice since we were almost two weeks into our vacation upon arrival. The breakfast being served in your room was amazing as well to let you feel like you were home. The location is fantastic and the room was clean and well prepared. Will never stay anywhere else in Zermatt when we return! ##### Jarrod Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Linda 19 Oct 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Family of 6; fantastic boutique hotel ❤️ Friendly staff greeted us at train station. Loaded all our luggage and even delivered to the room. Fantastic suite. Breakfast delivered to the room every morning! Bartender makes fantastic cocktails! Several deer came to visit every morning! Will definitely stay again💕😀 ![](https://a.travel-assets.com/ugc/hotel-reviews/5CAA129C5480246FE2898CEC0BA3DCC8F664144D1666206991657.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5EF9996D07BF9AC420109A77F2CAD5816DA3D4211666206985830.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2D73DD109051F730A9F29F2083128039CBB0F27D1666206994645.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3355F3B04CAAA339C9BDAAB0D6EA54FC7A7FCF381666206977341.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Linda Stayed 2 nights in Oct 2022 ### 10/10 Excellent #### Verified traveller 19 Jul 2014 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wow..... Simply amazing. Traveling for a living, this was way far above anything I could ever expect. Top high shelf across the board. Bravo. ##### Verified traveller ### 10/10 Excellent #### Momin 1 Sept 2025 ##### Momin Stayed 1 night in Aug 2025 ### 10/10 Excellent #### August 31 Dec 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### August Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Melissa 9 Nov 2024 Liked: Cleanliness, staff & service, property conditions & facilities ##### Melissa Stayed 3 nights in Nov 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Altein Arosa, a Faern Collection Resort](https://www.expedia.co.uk/Arosa-Hotels-Arenas-Resort-Altein.h5204851.Hotel-Information) > > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [Swiss Holiday Park Resort](https://www.expedia.co.uk/Morschach-Hotels-Swiss-Holiday-Park-Resort.h3568573.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Resort Hotel Alex](https://www.expedia.co.uk/Zermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.co.uk/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Pension Heino](https://www.expedia.co.uk/Saas-Grund-Hotels-Pension-Heino.h4241250.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.co.uk/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Hotel Central Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Hotel-Central-Luzern.h4813.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information)