Hotel Firefly

Photo gallery for Hotel Firefly

Featured image
Indoor pool
Outdoor spa bath
Indoor pool
Flat-screen TV, video game console, Netflix, DVD player

Overview of Hotel Firefly

Hotel Firefly

4.5 star property

4.9/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Kitchen
  • Gym

Cleaning and safety practices

  • Social distancing
Schluhmattstrasse 55, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt-Furi Gondola5 min walk
  • Popular LocationZermatt–Sunnegga Funicular10 min walk
  • Popular LocationSunnegga Ski Resort2 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Located in Zermatt, Hotel Firefly is near a train station and in the mountains. Travellers looking for local activities can try Matterhorn Ski Paradise and Zermatt-Furi Gondola, while those looking to experience a bit of culture can stop by Matterhorn Museum. Take in the nearby slopes with downhill skiing and snowboarding, or try out other outdoor activities such as snowshoeing and sledging.

What's nearby

  • Zermatt-Furi Gondola - 5 min walk
  • Zermatt–Sunnegga Funicular - 10 min walk
  • Riffelberg Express Gondola - 35 min walk
  • Matterhorn Express II Cable Car - 36 min walk
  • Sunnegga Ski Resort - 2 min drive

Getting around

  • Zermatt Gornergratbahn Station - 12 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Old Zermatt - 3 min walk
  • Max Julen - 4 min walk
  • Stockhorn - 5 min walk
  • Restaurant du pont - 6 min walk
  • Take it Döner - 7 min walk

About this property

Hotel Firefly

4.5-star, family-friendly hotel, walk to Matterhorn Ski Paradise
An indoor pool, a health club and a bar/lounge are available at this smoke-free hotel. Free cooked-to-order breakfast, free WiFi in public areas and free train station pick-up are also provided. Additionally, a sauna, a spa tub and concierge services are on-site. All 16 soundproofed rooms feature free WiFi and Tempur-Pedic beds. Guests can enjoy heated floors, and other standard amenities include kitchens with fridges and ovens.
Hotel Firefly offers 16 forms of accommodation with iPod docking stations and DVD players. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature Tempur-Pedic mattresses. Flat-screen televisions come with digital channels, video game consoles and Netflix. Accommodation at this 4.5-star hotel has kitchens with fridges, hobs, kitchenware and utensils and dishwashers. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and espresso makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Cleaning and safety practices

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Free return train station shuttle
  • Ski shuttle nearby

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM–noon
  • 1 bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Table football
  • Helicopter/aeroplane tours
  • Hiking/biking trails
  • Indoor pool
  • Mountain biking
  • Rock climbing
  • Ropes course
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Arcade/games room
  • DVD player
  • Free cots/infant beds
  • Indoor pool
  • Kitchen
  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German
  • Italian
  • Portuguese

Outdoors

  • Garden
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)

More

  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Hypo-allergenic bedding
  • Tempur-Pedic bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Heated floor (bathroom)
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV/satellite channels
  • DVD player
  • Flat-screen TV
  • iPod dock
  • Netflix
  • Streaming services
  • Video games
  • Video game console

Food and drink

  • Cookware/dishes/utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Minibar
  • Oven
  • Paper towels
  • Fridge
  • Hob
  • Toaster

Outdoor space

  • Furnished balcony or patio

More

  • Children's slippers
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.
Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Renovations and closures

The property is closed between 15 April and 10 June.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 20 per pet, per night
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for CHF 150.0 per day.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 150.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station; guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 7:00 AM to 9:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 star Superior, and is displayed on this page as 4.5 stars.

Property is also known as

Firefly Hotel
Firefly Hotel Zermatt
Firefly Zermatt
Hotel Firefly Zermatt
Hotel Firefly Hotel
Hotel Firefly Zermatt
Hotel Firefly Hotel Zermatt

Frequently asked questions

Overall score and ratings

4.9

Exceptional

Rating 5 - Excellent. 111 out of 118 reviews
5 - Excellent 94%
Rating 4 - Good. 4 out of 118 reviews
4 - Good 3%
Rating 3 - Okay. 0 out of 118 reviews
3 - Okay 0%
Rating 2 - Poor. 1 out of 118 reviews
2 - Poor 1%
Rating 1 - Terrible. 2 out of 118 reviews
1 - Terrible 2%

4.9/5

Cleanliness

4.9/5

Staff & service

4.9/5

Amenities

4.9/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed as a family (with young children), and were very impressed with the hotel! The staff was very friendly and helpful, and the room, as well as the pool/relax area, were beautiful, comfortable, and absolutely spotless.
Stayed 2 nights in Aug 2020

1/5 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern good location perfect room if you like modern and new hotels like me you will like it. After that i will stay firefly every time when i will be in zermatt
Stayed 5 nights in Jan 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
What an amazing hotel, staff and area. I have Nothing bad to say about the hotel and staff at Firefly... I highly Recommend
Stayed 3 nights in Dec 2019