Hotel Excelsior

Photo gallery for Hotel Excelsior

Primary image
Junior Suite, Balcony | View from room
Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk
Economy Double Room | 1 bedroom, minibar, in-room safe, desk
1 bedroom, minibar, in-room safe, desk

Overview of Hotel Excelsior

Hotel Excelsior

3.0 star property

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Restaurant
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Hofmattstrasse 38, Zermatt, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular5 min walk
  • Popular LocationZermatt-Furi Gondola11 min walk
  • Popular LocationSunnegga Ski Resort1 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Hotel Excelsior is located in Zermatt. Travellers looking for local activities can try Zermatt-Furi Gondola and Zermatt–Sunnegga Funicular, while those looking to experience a bit of culture can stop by Matterhorn Museum. Enjoy the area's slopes with snowboarding and ski runs, and don't miss out on the sledging and ice skating.

What's nearby

  • Zermatt–Sunnegga Funicular - 5 min walk
  • Zermatt-Furi Gondola - 11 min walk
  • Riffelberg Express Gondola - 40 min walk
  • Matterhorn Express II Cable Car - 42 min walk
  • Sunnegga Ski Resort - 1 min drive

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Le Gitan - 3 min walk
  • Theodors Stuba Zermatt 1896 - 3 min walk
  • Saycheese! - 3 min walk
  • Max Julen - 3 min walk
  • Chalet da Giuseppe - 3 min walk

About this property

Hotel Excelsior

3-star hotel with free breakfast and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and laundry facilities. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, free newspapers, a garden and a front desk safe are on-site.
Hotel Excelsior offers 25 accommodations with minibars and a safe. LCD televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Languages

English, French, German

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Clean & Safe (Switzerland)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Restaurant La Ferme
  • Restaurant Luna
  • Ex Bar

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Ski storage

Outdoors

  • Garden
  • Terrace

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • TV/satellite channels
  • LCD TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk

Pets

Pets stay for free
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CHF 50.0 per day.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.0 per person, per night for adults; CHF 1.50 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: CHF 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Excelsior Zermatt
Excelsior Zermatt
Hotel Excelsior Hotel
Hotel Excelsior Zermatt
Hotel Excelsior Hotel Zermatt

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 28 out of 39 reviews
5 - Excellent 72%
Rating 4 - Good. 11 out of 39 reviews
4 - Good 28%
Rating 3 - Okay. 0 out of 39 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 39 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 39 reviews
1 - Terrible 0%

4.7/5

Cleanliness

4.8/5

Staff & service

4.2/5

Amenities

4.6/5

Property conditions & facilities

4.8/5

Eco-friendliness

4/5 Good

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to walk around the town
Stayed 2 nights in Aug 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quickest check in ever love the property and staff very welcoming nice view of the mountain if not cloudy
Stayed 1 night in May 2022

5/5 Excellent

Heaven
The staff were phenomenal and the room had a magical view.
Stayed 2 nights in Dec 2021

5/5 Excellent

Stayed 3 nights in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had wonderful weather so great views. Trip on the Paradise gondolas was above expectation and recommendation for dinner was very good. Sadly hotel bar closed earlier than we would have liked.
Stayed 1 night in Sep 2021