Title: Hotel Excelsior Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Excelsior Hotel with free breakfast, steps from Zermatt-Matterhorn Ski Paradise ![Exterior](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/07f5085f.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/7e72a34f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/982db0d6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/b2eb25d3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Junior Suite, Balcony | View from room](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/8de1ea79.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies A short walk from Zermatt-Matterhorn Ski Paradise, Hotel Excelsior provides a free breakfast buffet, a terrace and a garden. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar. VIP Access 9.4 Exceptional ## Popular amenities - - Bar - Housekeeping - Laundry - Pet-friendly - Free WiFi £179 includes taxes & fees 16 Nov - 17 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 14 - Nov 15](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-15&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 15 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 21 - Nov 23](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-23&selected=1093616&PinnedHotelID=1093616&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 7 of 7 rooms ![Deluxe Double Room, 2 Single Beds, Balcony, Mountain View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/a8f4c85c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, 2 Single Beds, Balcony, Mountain View 10.0 Exceptional 3 reviews ### Highlights Balcony Heating Free cots/infant beds LCD TV Separate bedroom Hairdryer Private bathroom Minibar - 312 sq ft - Mountain view - Sleeps 3 - 2 Single Beds ![Single Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/db03286a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room 8.8 Excellent 6 reviews ### Highlights Heating LCD TV Separate bedroom Hairdryer Private bathroom Minibar Daily housekeeping Desk - 194 sq ft - Sleeps 1 - 1 Single Bed ![Double Room, Balcony (South) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/ab9fb7e0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, Balcony (South) 9.2 Wonderful 12 reviews ### Highlights Balcony Heating Free cots/infant beds LCD TV Separate bedroom Hairdryer Private bathroom Minibar - 301 sq ft - Sleeps 3 - 2 Single Beds ![Economy Double Room | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/341ecf3f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room 9.0 Wonderful 20 reviews ### Highlights Heating LCD TV Separate bedroom Hairdryer Private bathroom Minibar Daily housekeeping Desk - 161 sq ft - Sleeps 2 - 1 Queen Bed ![Junior Suite, Balcony | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/f841591a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, Balcony 8.0 Very good 3 reviews ### Highlights Balcony Heating Free cots/infant beds LCD TV Separate bedroom Hairdryer Private bathroom Minibar - 377 sq ft - Mountain view - Sleeps 3 - 2 Single Beds and 1 Single Sofa Bed ![Suite, Mountain View | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/7e72a34f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Mountain View 10.0 Exceptional 1 review ### Highlights Heating Free cots/infant beds LCD TV Separate bedroom Hairdryer Separate bath and shower Private bathroom Minibar - 452 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 Double Bed and 1 Single Sofa Bed ![Double Room (North) | 1 bedroom, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093616/56079c5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room (North) 10.0 Exceptional 3 reviews ### Highlights Heating Free cots/infant beds LCD TV Separate bedroom Hairdryer Private bathroom Minibar Daily housekeeping - 194 sq ft - Sleeps 3 - 2 Single Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Excelsior.h1093616.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Excelsior.h1093616.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.02087%2C7.74896&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=PaQNYT_fBHmAfrwkJI8zQThisOw=) Hofmattstrasse 38, Zermatt, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles - Zermatt - Furi - 3 min walk - 0.2 miles - Furi - Riffelberg - 3 min walk - 0.2 miles - Matterhorn Museum - 3 min walk - 0.2 miles - Zermatt–Sunnegga Funicular - 3 min walk - 0.2 miles #### Getting around - Zermatt Gornergratbahn Station - 5 min walk - Sion (SIR) - 75 min drive #### Restaurants - ‪Hotel Post Zermatt - ‬3 min walk - ‪Brown Cow Pub - ‬3 min walk - ‪Walliserkanne - ‬3 min walk - ‪Bäckerei-Konditorei-, Tea-Room Hörnli - ‬3 min walk - ‪Hexenbar - ‬4 min walk ## About this property ### Hotel Excelsior Hotel near Zermatt-Matterhorn Ski Paradise A free breakfast buffet, a terrace and a garden are just a few of the amenities provided at Hotel Excelsior. Be sure to enjoy a meal at Restaurant La Ferme, the on-site restaurant. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi. You'll also find perks such as: - A lift, luggage storage and smoke-free property - Free newspapers, a front desk safe and helicopter/aeroplane tours - Guest reviews give top marks for the breakfast and helpful staff Room features All guest rooms at Hotel Excelsior include amenities, such as free WiFi, safes and minibars. More conveniences in all rooms include: - Heating, daily housekeeping and desks ## Similar properties ![Front of property – evening/night](https://images.trvl-media.com/lodging/75000000/74820000/74814500/74814436/b5ae60f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tannenhof Zermatt City Centre - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 331 reviews £207 includes taxes & fees 26 Nov - 27 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-26&endDate=2025-11-27&selected=74814436&PinnedHotelID=74814436&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164076/02afc178.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jägerhof Zermatt - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 970 reviews £204 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=6164076&PinnedHotelID=6164076&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/45000000/44550000/44546200/44546199/60cc2420.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parnass Zermatt - 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Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 802 reviews £319 includes taxes & fees 15 Dec - 16 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-15&endDate=2025-12-16&selected=9789864&PinnedHotelID=9789864&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/25000000/24160000/24157700/24157612/f97b713d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Basecamp Zermatt - Breakfast included - Pet-friendly - Free WiFi - Bar 9.6 Exceptional 313 reviews £209 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=24157612&PinnedHotelID=24157612&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/2000000/1330000/1322100/1322100/37ad78bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ZERMAMA Zermatt Zermatt - Pet-friendly - Free WiFi - Restaurant - Breakfast available 9.6 Exceptional 195 reviews £267 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=1322100&PinnedHotelID=1322100&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:00 AM - A bar/lounge - A restaurant ### Restaurants on site - Ex Bar - Restaurant La Ferme - Restaurant Luna ### Things to do - Helicopter/aeroplane tours - Ski storage ### Family friendly - Laundry facilities ### Conveniences - Free newspapers in lobby - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) ### Outdoors - Garden - Terrace ### Accessibility - Lift ### More - 1 building - 4 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Towels provided ### Entertainment - LCD TV ### Food and drink - Minibar ### More - Desk - Heating - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 10:00 PM Contactless check-in and check-out are available Late check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM Contactless check-out ### Special check-in instructions The front desk is open daily from 7:00 AM - 10:00 PM Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 20 per pet, per night Service animals are welcome, and are exempt from fees 2 total pets Restrictions apply; for more information contact the property on the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 50.0 per day. ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Pet fee: CHF 20 per pet, per night - Service animals are exempt from fees - Rollaway bed fee: CHF 50.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds This property accepts credit cards, debit cards and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a smoke detector and a security system This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### Property is also known as Hotel Excelsior Zermatt Excelsior Zermatt Hotel Excelsior Hotel Hotel Excelsior Zermatt Hotel Excelsior Hotel Zermatt ## Frequently asked questions ### Is Hotel Excelsior pet-friendly? > Yes, this property allows pets (limit 2 total). There's a fee of CHF 20 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much does it cost to stay at Hotel Excelsior? > As of 14 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Excelsior on 16 Nov 2025 start from £179.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-Excelsior.h1093616.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Excelsior? > This hotel doesn't offer parking. ### What time is check-in at Hotel Excelsior? > Check-in start time: 3 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Excelsior? > Checkout is at 11:00 AM. ### Where is Hotel Excelsior located? > Situated in Zermatt, this hotel is within a 5-minute walk of Zermatt-Matterhorn Ski Paradise, Zermatt - Furi and Furi - Riffelberg. Furi Ski Area and Matterhorn Museum are also within 5 minutes. Zermatt Gornergratbahn Station is 5 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 6 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Excelsior Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.6 Cleanliness ### 10 Location ### 9.4 Staff & service ### 9.2 Eco-friendliness ### 9.0 Property conditions & facilities 10 - Excellent 168 8 - Good 54 6 - Okay 10 4 - Poor 1 2 - Terrible 1 ### 10/10 Excellent #### Andrea 13 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Incredible place in Zermatt. Amazing staff, great hotel. ##### Andrea Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Catherine 25 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel. ##### Catherine Stayed 1 night in Jul 2025 ### 10/10 Excellent #### thea 23 Jul 2025 Liked: Staff & service, property conditions & facilities Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I ![](https://a.travel-assets.com/ugc/hotel-reviews/e071009c-0457-48ab-ab63-e0b5d2f9de11-1753279294426.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### thea Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Robert 1 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good ##### Robert Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Isaac 5 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great view to the main mountain ##### Isaac Stayed 1 night in Apr 2025 ### 10/10 Excellent #### nongnooch 27 May 2025 Liked: Cleanliness, amenities, property conditions & facilities I love this property. My room is small but it is in good condition. I love breakfast options. The only thing to let everyone knows in advance is that it is up at the hill so please prepare for the walk and luggage. ##### nongnooch Stayed 1 night in May 2025 ### 10/10 Excellent #### Michael 19 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel did an excellent job of caring for us. We were stranded in Zermatt with no power and no means of getting out of the town until the avalanche was cleared. The hotel staff went out of their way to make sure we had food and warm blankets, all with good cheer. ##### Michael Stayed 3 nights in Apr 2025 ### 8/10 Good #### Katherine 2 Jun 2024 Liked: Cleanliness, property conditions & facilities, room comfort Great location in Zermatt. Rooms were nice and clean. Bar was nice. We enjoyed our two night stay. ##### Katherine Stayed 2 nights in May 2024 ### 10/10 Excellent #### Irfan 27 Nov 2023 Liked: Amenities Good location ##### Irfan Stayed 2 nights in Nov 2023 ### 10/10 Excellent #### mayur 4 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good Hotel. Liked it. ##### mayur Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Barry 4 Sept 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location with a view of the Matahorn from my room ##### Barry Stayed 1 night in Sep 2023 ### 10/10 Excellent #### Phithoun 23 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities A great hotel with convenient location to most places in the town. The staff was very friendly. Breakfast was included with our stay. The WIFI signal in our room was very weak. ##### Phithoun Stayed 2 nights in Jun 2023 ### 8/10 Good #### Esteban 29 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Esteban Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Phillip 21 Sept 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Perfect location just off the main thoroughfare of Zermatt. Views of the Matterhorn from our room were spectacular! Clean. Accessible. Wonderful breakfast buffet included many more options than other locations where we stayed. ##### Phillip Stayed 1 night in Sep 2022 ### 10/10 Excellent #### Kimberly 18 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities Customer service went above & beyond to make sure we had everything we needed ##### Kimberly Stayed 2 nights in Sep 2023 ### 8/10 Good #### jeff 13 Jan 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good ##### jeff ### 6/10 Okay #### Warren 24 Jun 2023 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I have mixed feelings about this property. On the plus side the staff were fabulous (except the house keeping staff). The front desk staff were particularly friendly and helpful. On the downside the beds were uncomfortable and the mattresses need updating. The property had a strong smell of tobacco from years gone by and the restaurant was not always open. The biggest issue for me was the housekeeping staff who ignored do not disturb signs. This hotel has balconies which provide excellent views of the Matterhorn. However these balconies are adjoining, I was having a day of not feeling well so I put the do not disturb sign up on my room, opened the balcony door to let air in as the hotel is not air conditioned. I was laying all but naked on my bed resting when the door between the balconies opened up. The cleaner saw I was almost naked (which is not a pretty site) but then proceeded to clean the balcony. Then 2 other cleaning staff come in to clean the balcony. I ask them what they were doing saying I had the do not disturb sign up. They ignored me and said they had to clean. I was not only embarrassed but felt violated. A complaint to the front desk was handled well though. Given the negatives I would not recommend this hotel at this stage. I would like to commend the gentleman who initially checked me in (he mentioned he was from Germany) and the lady who initially addressed my complaint and checked me out. They are fantastic customer service people. ##### Warren Stayed 3 nights in Jun 2023 ### 10/10 Excellent #### Camilla Joy 7 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Charming! ##### Camilla Joy Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Saki 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 坂はありますが駅から近く、大きいキャリーケースを持っても歩いてホテルまで行けました。 チェックアウト後も荷物を預かっていただけて助かりました。 お部屋は広く、2人で大きいキャリーケースを広げても窮屈さはありませんでした。 お部屋からはツェルマットの街並みと山々が同時に見られて、夜は一階のバーから聴こえてくる音楽もとっても素敵で、どこかから焚き火のような匂いもして五感で楽しめるホテルでした。。 次にツェルマットに行く時はぜひ一階のお店も利用したいと思いました。 9月でしたがクリスマスを彷彿とさせる街は本当に素敵で、最高の思い出になりました。 ![](https://a.travel-assets.com/ugc/hotel-reviews/a73da54a-a081-438b-bd97-98020f8f98aa-1758792071720.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2bca0bfd-3f8b-401c-a7a4-8518306d6146-1758792071063.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Saki Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Takumitsu 15 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I love the hotel overall, especially the great mountain view from the room, but there is a little bit of noise from the bar at night. ##### Takumitsu Stayed 1 night in Sep 2025 ### 10/10 Excellent #### lisan 13 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform. ##### lisan Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Takumitsu 8 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great mountain view😆 ##### Takumitsu Stayed 1 night in Sep 2025 ### 8/10 Good #### Jan 1 Sept 2025 Liked: Cleanliness, staff & service, amenities Direkt im Zentrum, schöner Frühstücksraum, nah am Bahnhof. Zimmer modernisiert, Aber dennoch hellhörig. ##### Jan Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Bing 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn. ##### Bing Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Irma 30 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was amazing ##### Irma Stayed 2 nights in Aug 2025 ## Expedia's Latest Trends ### Hotels > [Hotel Altein Arosa, a Faern Collection Resort](https://www.expedia.co.uk/Arosa-Hotels-Arenas-Resort-Altein.h5204851.Hotel-Information) > > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [Swiss Holiday Park Resort](https://www.expedia.co.uk/Morschach-Hotels-Swiss-Holiday-Park-Resort.h3568573.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Resort Hotel Alex](https://www.expedia.co.uk/Zermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.co.uk/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Pension Heino](https://www.expedia.co.uk/Saas-Grund-Hotels-Pension-Heino.h4241250.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.co.uk/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Hotel Central Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Hotel-Central-Luzern.h4813.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information)