Title: Hotel Ambiance Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Ambiance Hotel with 6 hot tubs, near Sunnegga Ski Resort ![Junior Double Room, Mountain View (Matterhorn) | Balcony view](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89b7b19a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/59626995.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Romantic Suite, 1 King Bed, Bathtub | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89a9c5c0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor spa tub](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/b172aef5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor spa tub](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/279890b2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Sunnegga Ski Resort and Schwarzsee Lake, Hotel Ambiance provides a terrace, a garden and an arcade/games room. For some rest and relaxation, visit the sauna or the 6 hot tubs. In addition to a bar, guests can connect to free in-room WiFi. 9.0 Wonderful ## Popular amenities - - Bar - Spa - Hot tub - Housekeeping - Pet-friendly £176 includes taxes & fees 4 Dec - 5 Dec ## Room options ### Check availability for these dates Tonight [Nov 29 - Nov 30](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 30 - Dec 1](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec 5 - Dec 7](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec 12 - Dec 14](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 5 of 5 rooms ![Standard Double Room | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/a80cee5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 2 reviews ### Highlights Balcony Heating TV Bathrobes Private bathroom Hairdryer Electric kettle IPod dock - 247 sq ft - Sleeps 2 - 2 Single Beds ![Deluxe Double Room, Mountain View (Matterhorn) | Interior detail](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/38391cde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Mountain View (Matterhorn) 8.0 Very good 4 reviews ### Highlights Balcony Heating TV Bathrobes Private bathroom Hairdryer Electric kettle IPod dock - 247 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![Junior Double Room, Mountain View (Matterhorn) | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/a85b8184.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, Mountain View (Matterhorn) ### Highlights Balcony Heating TV Bathrobes Private bathroom Hairdryer Electric kettle IPod dock - 279 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/8bd454dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room (small) 9.2 Wonderful 5 reviews ### Highlights Heating TV Bathrobes Private bathroom Hairdryer Electric kettle IPod dock In-room safe - 118 sq ft - Sleeps 1 - 1 Double Bed ![Romantic Suite, 1 King Bed, Bathtub | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89a9c5c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Suite, 1 King Bed, Bathtub ### Highlights Balcony Individually furnished Individually decorated Heating Flat-screen TV Premium bedding Blackout curtains Separate bedroom - 280 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.01892%2C7.75077&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lzSDvIUXlawtUlQeVaB8Om7KfGE=) Riedstrasse 98, Zermatt, VS, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles - Zermatt - Furi - 2 min walk - 0.1 miles - Furi - Riffelberg - 2 min walk - 0.1 miles - Furi Ski Area - 2 min walk - 0.1 miles - Kirchbrücke - 2 min walk - 0.1 miles #### Getting around - Zermatt Gornergratbahn Station - 10 min walk - Sion (SIR) - 77 min drive #### Restaurants - ‪Brown Cow Pub - ‬7 min walk - ‪Old Zermatt - ‬3 min walk - ‪Elsie Bar - ‬6 min walk - ‪Hexenbar - ‬7 min walk - ‪Whymper-Stube - ‬6 min walk ## About this property ### Hotel Ambiance Hotel near Sunnegga Ski Resort Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden and an arcade/games room. For some rest and relaxation, visit the sauna or the 6 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar. You'll also enjoy perks such as: - Buffet breakfast (surcharge), an electric bike charging station and bike tour information - Bike parking, a lift and a computer station - Coworking spaces, multilingual staff and meeting rooms Room features All guest rooms at Hotel Ambiance boast perks, such as bathrobes, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with hairdryers - Electric kettles, heating and daily housekeeping ## Similar properties ![Sauna](https://images.trvl-media.com/lodging/5000000/4600000/4598300/4598209/c62c2606.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antika Zermatt - Breakfast included - Spa - Free WiFi - Bar 9.0 Wonderful 286 reviews £191 includes taxes & fees 8 Dec - 9 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=4598209&PinnedHotelID=4598209&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/10000000/9790000/9789900/9789864/ba41f31d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpenhotel Fleurs de Zermatt Zermatt - Pool - Breakfast included - Spa - Free WiFi 9.2 Wonderful 802 reviews £188 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=9789864&PinnedHotelID=9789864&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property – evening/night](https://images.trvl-media.com/lodging/75000000/74820000/74814500/74814436/b5ae60f5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Tannenhof Zermatt City Centre - 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19 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=44546199&PinnedHotelID=44546199&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/7000000/6170000/6164100/6164076/02afc178.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Jägerhof Zermatt - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.4 Exceptional 973 reviews £188 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=6164076&PinnedHotelID=6164076&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1300000/1293500/1293496/9c55e0aa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Chesa Valese Zermatt - Breakfast included - Spa - Free WiFi - Bar 9.8 Exceptional 177 reviews £185 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=1293496&PinnedHotelID=1293496&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room](https://images.trvl-media.com/lodging/2000000/1710000/1709400/1709327/00c76d95.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Alpenroyal Zermatt - Pool - Hot tub - Breakfast included - Spa 9.0 Wonderful 325 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=1709327&PinnedHotelID=1709327&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/20000/15500/15440/503ac72b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Butterfly Zermatt City Centre - Breakfast included - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 984 reviews £214 includes taxes & fees 30 Nov - 1 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-30&endDate=2025-12-01&selected=15440&PinnedHotelID=15440&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (CHF 16.00 per person)](https://images.trvl-media.com/lodging/2000000/1170000/1162000/1161986/ce647f94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Adonis Zermatt - Pet-friendly - Free WiFi - Gym - Breakfast available 9.0 Wonderful 417 reviews £157 includes taxes & fees 3 Dec - 4 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-03&endDate=2025-12-04&selected=1161986&PinnedHotelID=1161986&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Ski shuttle nearby ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person - A bar/lounge ### Things to do - 6 hot tubs - Arcade/game room - Bicycle repair station - Bicycle storage - Bicycle tours - Sauna - Ski storage ### Family friendly - Arcade/game room ### Conveniences - Free newspapers in lobby - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 4 floors - Built in 1950 - Electric bike charging - Smoke-free property ## Room amenities ### Bathroom - Dressing gowns - Hair dryer - Private bathroom - Towels provided ### Entertainment - IPod dock - TV ### Food and drink - Electric kettle ### More - Desk - Heating - Safe ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 7:30 PM Late check-in subject to availability ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 8:00 AM - 8:00 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 25 per pet, per day Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CHF 25 per person - Pet fee: CHF 25 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars. ### Property is also known as Ambiance Zermatt Hotel Ambiance Hotel Ambiance Zermatt Hotel Ambiance Superior Zermatt Ambiance Superior Zermatt Hotel Ambiance Superior Ambiance Superior Hotel Ambiance Hotel Hotel Ambiance Zermatt Hotel Ambiance Superior Hotel Ambiance Hotel Zermatt ## Frequently asked questions ### Is Hotel Ambiance pet-friendly? > Yes, dogs are allowed at this property. There's a fee of CHF 25 per pet, per day. ### How much does it cost to stay at Hotel Ambiance ? > As of 29 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ambiance on 4 Dec 2025 start from £176.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Ambiance ? > Hotel Ambiance doesn't offer parking. ### What time is check-in at Hotel Ambiance ? > Check-in start time: 4 PM; check-in end time: 7:30 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Ambiance ? > Checkout is at 11 AM. ### Where is Hotel Ambiance located? > Situated in Zermatt, this hotel is 1.3 mi (2.1 km) from Sunnegga Ski Resort, and within 12 mi (20 km) of Gorner Ridge and Schwarzsee Lake. Zermatt Gornergratbahn Station is 10 minutes by foot and Zermatt (QZB-Zermatt Train Station) is 11 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Ambiance Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 195 8 - Good 101 6 - Okay 17 4 - Poor 9 2 - Terrible 3 ### 9.4/10 Cleanliness ### 9.2/10 Staff & service ### 8.8/10 Amenities ### 9.2/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Francielen 22 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel! ##### Francielen Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Ryan 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect. ##### Ryan Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Robert 25 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities A short walk to the shuttle/ slopes and comfortable beds and nice hot tub ##### Robert Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### alejandro 19 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities EXCELLENT PLACE TO STAY ##### alejandro Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Sharon 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly. ##### Sharon Stayed 1 night in Jul 2025 ### 8/10 Good #### Jennifer 6 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930. It would be nice to sit in after a long day of hiking !!! ##### Jennifer Stayed 2 nights in Sep 2025 ### 8/10 Good #### Brian 6 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property and services week fantastic. Local construction could be a problem if you slept in but not an issue while you're out seeing beautiful Zermatt! Breakfast were fantastic and are cheaper to buy once you get there! Really enjoyed the hotel and room with great service, great breakfasts, and a great price. Thank you! ##### Brian Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Daniel 25 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm. ![](https://a.travel-assets.com/ugc/hotel-reviews/09d0b6eb-435d-4088-9f3b-0dbd4bf283ac-1748158733952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/98db6e9c-ad54-4ae9-9a8a-b64721d6325f-1748158729255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Stayed 2 nights in May 2025 ### 10/10 Excellent #### Ruth 30 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel! ![](https://a.travel-assets.com/ugc/hotel-reviews/87a657c5-43fb-4438-81d8-65d6e83650e8-1748620055604.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/009b5ad9-c55d-47e8-987e-80829d8ec825-1748620054148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/896f9bbf-3a28-4424-8ffb-702694201c69-1748620054091.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3d2bd1f9-b489-4f93-9594-de333063771d-1748620042408.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruth Stayed 1 night in May 2025 ### 10/10 Excellent #### Eric 17 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best view in town! We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt! ![](https://a.travel-assets.com/ugc/hotel-reviews/16FBBBDAFB66691F01B3C44048D9105FC2382C271744928557467.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eric Stayed 3 nights in Apr 2025 ### 10/10 Excellent #### Bradley 31 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return. ##### Bradley Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Lauren 1 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice location A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel. ##### Lauren Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Verified traveller 5 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice! ##### Verified traveller Stayed 3 nights in Jan 2025 ### 6/10 Okay #### Alexandra 6 Jul 2025 Liked: Cleanliness The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel. ##### Alexandra Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Kerri 24 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet stay The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace. ##### Kerri Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Cindy 10 Oct 2025 Disliked: Amenities, property conditions & facilities Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk. ##### Cindy Stayed 1 night in Oct 2025 ### 10/10 Excellent #### William 9 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely stay! We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn. ##### William Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Darren 13 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very pleasant and comfortable Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift. ##### Darren Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Carl 23 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations. ##### Carl Stayed 5 nights in Jun 2023 ### 10/10 Excellent #### Sharath 16 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities The room was a bit small, but it was just enough. Hotel staff are nice and the room was clean ##### Sharath Stayed 2 nights in Sep 2023 ### 8/10 Good #### Eddie 13 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities View of the matterhorn from our hotel room was excellent ##### Eddie Stayed 1 night in Apr 2024 ### 10/10 Excellent #### Tui 18 Oct 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property. Friendly and helpful staff ##### Tui Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### HO LOK 18 Oct 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very cozy and chill experience ##### HO LOK Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Maria 19 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### Maria Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Arya 20 Dec 2022 Liked: Cleanliness, staff & service, property conditions & facilities Everything about this hotel, from check-in to departure was easy, uncomplicated and friendly. The staff were so welcoming, my room was cozy, and overlooking "The Matterhorn" Pet friendly, clean, and great location! I will not look elsewhere when I return! ##### Arya ## Expedia's Latest Trends ### Hotels > [Hotel Altein Arosa, a Faern Collection Resort](https://www.expedia.co.uk/Arosa-Hotels-Arenas-Resort-Altein.h5204851.Hotel-Information) > > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [Swiss Holiday Park Resort](https://www.expedia.co.uk/Morschach-Hotels-Swiss-Holiday-Park-Resort.h3568573.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Resort Hotel Alex](https://www.expedia.co.uk/Zermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.co.uk/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Pension Heino](https://www.expedia.co.uk/Saas-Grund-Hotels-Pension-Heino.h4241250.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.co.uk/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Hotel Central Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Hotel-Central-Luzern.h4813.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information)