Title: Hotel Ambiance Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1093609&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Ambiance Hotel with 6 hot tubs, near Sunnegga Ski Resort ## Photo gallery for Hotel Ambiance ![Junior Double Room, Mountain View (Matterhorn) | Balcony view - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89b7b19a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/935bf9f1-a468-46c7-b352-b7df2db9252b-thumbnail.jpg?impolicy=resizecrop&rw=1080) ![Exterior detail - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/e9a2064a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/9e872b8c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Meeting facility - Hotel Ambiance (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/0ee9bb49.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located close to Sunnegga Ski Resort and Schwarzsee Lake, Hotel Ambiance provides a terrace, a garden and an arcade/games room. For some rest and relaxation, visit the sauna or the 6 hot tubs. In addition to a bar, guests can connect to free in-room WiFi. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Pet-friendly - Free Wi-Fi - Business services £191 includes taxes & fees 15 Jan - 16 Jan ## Room options ### Check availability for these dates Tonight [Jan 13 - Jan 14](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-13&endDate=2026-01-14&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 14 - Jan 15](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 16 - Jan 18](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 23 - Jan 25](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1093609&PinnedHotelID=1093609&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 5 of 5 rooms ### View all photos for Standard Double Room ![Standard Double Room | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/a80cee5d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 10.0 Exceptional 3 reviews ### Highlights Balcony Heating TV Pillow menu Hairdryer Bathrobes Private bathroom Electric kettle - 247 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Deluxe Double Room, Mountain View (Matterhorn) ![Deluxe Double Room, Mountain View (Matterhorn) | Interior detail](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/38391cde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room, Mountain View (Matterhorn) 8.0 Very good 4 reviews ### Highlights Balcony Heating TV Pillow menu Hairdryer Bathrobes Private bathroom Electric kettle - 247 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ### View all photos for Junior Double Room, Mountain View (Matterhorn) ![Junior Double Room, Mountain View (Matterhorn) | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/a85b8184.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Double Room, Mountain View (Matterhorn) ### Highlights Balcony Heating TV Pillow menu Hairdryer Bathrobes Private bathroom Electric kettle - 279 sq ft - Mountain view - Sleeps 2 - 2 Single Beds ### View all photos for Single Room (small) ![In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/8bd454dd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room (small) 9.2 Wonderful 5 reviews ### Highlights Heating TV Pillow menu Hairdryer Bathrobes Private bathroom Electric kettle IPod dock - 118 sq ft - Sleeps 1 - 1 Double Bed ### View all photos for Romantic Suite, 1 King Bed, Bathtub ![Romantic Suite, 1 King Bed, Bathtub | In-room safe, desk, free WiFi](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093609/89a9c5c0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Suite, 1 King Bed, Bathtub 10.0 Exceptional 1 review ### Highlights Balcony Individually furnished Individually decorated Heating Flat-screen TV Pillow menu Premium bedding Separate bedroom - 280 sq ft - 1 bedroom - Mountain view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Hotel-Ambiance-Superior.h1093609.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.01892%2C7.75077&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=lzSDvIUXlawtUlQeVaB8Om7KfGE=) Riedstrasse 98, Zermatt, VS, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise \- 1 min walk \- 0.0 miles - Zermatt - Furi \- 2 min walk \- 0.1 miles - Furi Ski Area \- 2 min walk \- 0.1 miles - Furi - Riffelberg \- 2 min walk \- 0.1 miles - Kirchbrücke \- 2 min walk \- 0.1 miles #### Getting around - Zermatt Gornergratbahn Station - 10 min walk - Sion (SIR) - 77 min drive #### Restaurants - ‪Old Zermatt - ‬3 min walk - ‪Parkhotel Beau Site - ‬2 min walk - ‪Whymper-Stube - ‬6 min walk - ‪Elsie Bar - ‬6 min walk - ‪Hexenbar - ‬7 min walk ## About this property ### Hotel Ambiance Hotel near Sunnegga Ski Resort Located close to Schwarzsee Lake and Gorner Ridge, Hotel Ambiance provides a terrace, a garden and an arcade/games room. For some rest and relaxation, visit the sauna or the 6 hot tubs. Stay connected with free in-room WiFi, and guests can find other amenities, such as a bar. You'll also enjoy perks such as: - Buffet breakfast (surcharge), an electric bike charging station and secured bike storage - Concierge services, luggage storage and coworking spaces - Tour/ticket information, a computer station and meeting rooms Room features All guest rooms at Hotel Ambiance boast perks, such as pillow menus and bathrobes, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with hairdryers - Electric kettles, heating and daily housekeeping ## Similar properties ![Suite, Mountain View | View from room](https://images.trvl-media.com/lodging/1000000/980000/971800/971734/c900bc12.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpine Hotel Perren Zermatt - Breakfast included - Pet-friendly - Free Wi-Fi - Restaurant 9.2 Wonderful 434 reviews £212 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=971734&PinnedHotelID=971734&HadPinnedHotel=true®ionId=-1&adults=2) ![Hiking](https://images.trvl-media.com/lodging/5000000/4250000/4245200/4245157/afb62058.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aristella Swissflair Hotel & Apartements Zermatt - Hot tub - Breakfast included - Spa - Free Wi-Fi 9.6 Exceptional 212 reviews £268 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=4245157&PinnedHotelID=4245157&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna](https://images.trvl-media.com/lodging/5000000/4600000/4598300/4598209/c62c2606.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Antika Zermatt - 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Breakfast included - Pet-friendly - Free Wi-Fi - Gym 9.4 Exceptional 683 reviews £240 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=3032593&PinnedHotelID=3032593&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, soundproofing, free WiFi, bed sheets](https://images.trvl-media.com/lodging/45000000/44550000/44546200/44546199/75790b21.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Parnass Zermatt - Breakfast included - Free Wi-Fi - Restaurant - Laundry room 9.6 Exceptional 288 reviews £168 includes taxes & fees 21 Jan - 22 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=44546199&PinnedHotelID=44546199&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, hot stone massages](https://images.trvl-media.com/lodging/2000000/1360000/1353400/1353367/4c680730.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Hemizeus & Iremia Spa Zermatt - Hot tub - Spa - Free Wi-Fi - Restaurant 9.4 Exceptional 184 reviews £295 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1353367&PinnedHotelID=1353367&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093660/f3e9a3be.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Romantica Zermatt City Centre - Breakfast included - Free Wi-Fi - Bar - Housekeeping 9.8 Exceptional 293 reviews £240 includes taxes & fees 14 Jan - 15 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=1093660&PinnedHotelID=1093660&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (CHF 16.00 per person)](https://images.trvl-media.com/lodging/2000000/1170000/1162000/1161986/ce647f94.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Adonis Zermatt - Pet-friendly - Free Wi-Fi - Gym - Breakfast available 9.0 Wonderful 421 reviews £163 includes taxes & fees 19 Jan - 20 Jan [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-19&endDate=2026-01-20&selected=1161986&PinnedHotelID=1161986&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Ski shuttle nearby ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: CHF 25 per person - A bar/lounge ### Things to do - 6 hot tubs - Arcade/game room - Bicycle repair station - Bicycle storage - Bicycle tours - Sauna - Ski storage ### Family friendly - Arcade/game room ### Conveniences - Free newspapers in lobby - Limited-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Computer station - Coworking space - Meeting room ### Outdoors - Garden - Terrace ### Spa - Spa services ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 4 floors - Built in 1950 - Electric bike charging - Smoke-free property ## Room amenities ### Bedroom - Pillow menu ### Bathroom - Dressing gowns - Hair dryer - Private bathroom - Towels provided ### Entertainment - IPod dock - TV ### Food and drink - Electric kettle ### More - Desk - Heating - Safe ## Policies ### Check-in Check-in start time: 4 PM; check-in end time: 7:30 PM Late check-in subject to availability ### Check-out Check-out before 11 AM ### Special check-in instructions The front desk is open daily from 8:00 AM - 8:00 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 25 per pet, per day Welcoming dogs only Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Cots (infant beds) are not available ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: from approximately CHF 25 per person - Pet fee: CHF 25 per pet, per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### National rating Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars. ### Property is also known as Ambiance Zermatt Hotel Ambiance Hotel Ambiance Zermatt Hotel Ambiance Superior Zermatt Ambiance Superior Zermatt Hotel Ambiance Superior Ambiance Superior Hotel Ambiance Hotel Hotel Ambiance Zermatt Hotel Ambiance Superior Hotel Ambiance Hotel Zermatt ## Frequently asked questions ### Is Hotel Ambiance pet-friendly? ### How much does it cost to stay at Hotel Ambiance ? ### How much is parking at Hotel Ambiance ? ### What time is check-in at Hotel Ambiance ? ### What time is check-out at Hotel Ambiance ? ### Where is Hotel Ambiance located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Ambiance Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.8 Location ### 9.2 Staff & service ### 9.2 Eco-friendliness ### 9.2 Property conditions & facilities 10 - Excellent 204 8 - Good 101 6 - Okay 18 4 - Poor 9 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### Mingyi 8 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room and extremely nice staff ##### Mingyi Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Simon 20 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff were very friendly and helpful. Room was clean, tidy, comfortable bed, and had a great view of the matterhorn from the balcony. The location in the town was also very good for us. Would happily stay again. ##### Simon Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Paul 7 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were absolutely amazing. We got in late and they left clear instructions and upgraded our room for free. They were so helpful and accommodating. The room was great. The hot tub and sauna were also amazing. The location was perfect. I absolutely recommend! ##### Paul Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Francielen 22 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Great hotel! ##### Francielen Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Ryan 8 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Awesome view of the Matterhorn from the balcony! Staff is very friendly and great English. Location is perfect. ##### Ryan Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Robert 25 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities A short walk to the shuttle/ slopes and comfortable beds and nice hot tub ##### Robert Stayed 4 nights in Mar 2025 ### 10/10 Excellent #### alejandro 19 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities EXCELLENT PLACE TO STAY ##### alejandro Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### DUAN-HUEI 31 Aug 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very good ##### DUAN-HUEI Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Sharon 30 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property was great! Staff were helpful and coffee was good. The spa downstairs was nice.. the whirlpool tub outside was only kept at 35 C so was a bit chilly. ##### Sharon Stayed 1 night in Jul 2025 ### 8/10 Good #### Jennifer 6 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the owner & property minus the crane blocking the view of Matterhorn( not property fault ). I would Love to see the hot tub open past 1930\. It would be nice to sit in after a long day of hiking !!! ##### Jennifer Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Daniel 25 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely perfect way to stay in Zermatt. Views that don’t break the bank, a staff that’s welcoming, accommodating, and kind, with amenities to match. Close enough to everything, but a block or two off to capture additional quiet and calm. ![](https://a.travel-assets.com/ugc/hotel-reviews/09d0b6eb-435d-4088-9f3b-0dbd4bf283ac-1748158733952.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/98db6e9c-ad54-4ae9-9a8a-b64721d6325f-1748158729255.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Daniel Stayed 2 nights in May 2025 ### 8/10 Good #### Brian 6 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Property and services week fantastic. Local construction could be a problem if you slept in but not an issue while you're out seeing beautiful Zermatt! Breakfast were fantastic and are cheaper to buy once you get there! Really enjoyed the hotel and room with great service, great breakfasts, and a great price. Thank you! ##### Brian Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ruth 30 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a lovely hotel with great views of the Matterhorn. The staff was very friendly and helpful. The room was fabulous. And even had views of the mountains from the very nice bathroom. We can’t say enough good things about this hotel! ![](https://a.travel-assets.com/ugc/hotel-reviews/87a657c5-43fb-4438-81d8-65d6e83650e8-1748620055604.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/009b5ad9-c55d-47e8-987e-80829d8ec825-1748620054148.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/896f9bbf-3a28-4424-8ffb-702694201c69-1748620054091.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3d2bd1f9-b489-4f93-9594-de333063771d-1748620042408.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruth Stayed 1 night in May 2025 ### 10/10 Excellent #### Eric 17 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best view in town! We received a generous room upgrade without asking upon arrival and the staff was very friendly. Breakfast was delicious while our view of the Matterhorn was breathtaking. We’ll definitely be back next time we visit Zermatt! ![](https://a.travel-assets.com/ugc/hotel-reviews/16FBBBDAFB66691F01B3C44048D9105FC2382C271744928557467.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Eric Stayed 3 nights in Apr 2025 ### 6/10 Okay #### rachel 19 Dec 2025 Liked: Cleanliness, amenities, property conditions & facilities Here’s my honest review: The hotel is run by a family, and the staff were truly amazing and very thoughtful. When we requested a fork and some utensils, they kindly provided plates and spoons as well. The hotel overlooks part of the Alps, and the bathroom was beautiful and felt very luxurious. Upon arrival, we were pleasantly surprised to find cookies prepared in the room, which was a sweet and welcoming touch. There is also a coffee machine along with tea packets, sugar, spoons, and other basic amenities provided. However, getting to the hotel from the train station was not very convenient, as we had to walk about 700 meters from the train station to an uphill on a steep slope while carrying our luggages. The bed was made up of two single beds pushed together, which felt uncomfortable due to the noticeable gap in the middle. Although the balcony faces the mountains, the view is currently partially blocked by nearby construction for another hotel, and it’s likely that the new building may further obstruct the mountain view in the future — possibly because we were assigned the last room, furthest from the main view. In my opinion, for the price we paid (around USD 400++ per night), it was not worth it. Zermatt is a small town with many hotels, and you can likely find more affordable options that are more convenient and offer better views. ![](https://a.travel-assets.com/ugc/hotel-reviews/36ffc476-a826-48ac-b1d9-eb3c1252fde3-1766138501081.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b08ab947-3066-41cd-9e16-e5aeb1b7d380-1766138501307.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d4c8c6aa-338c-4569-a6f6-92f3bf547117-1766138501542.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### rachel Stayed 3 nights in Dec 2025 ### 10/10 Excellent #### Bradley 31 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities An excellent stay at Hotel Ambiance. Perfect location with an easy walk to ski bus, shops, restaurants and bars - yet so quiet. Exceptionally clean, awesome hearty and plentiful breakfast every morning, friendly and super helpful staff….and that view..!! Will definitely return. ##### Bradley Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Lauren 1 Mar 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice location A great stay! A great location, very close to the train station. It was nice to be able to see the Gornergrat passing by the hotel. ##### Lauren Stayed 2 nights in Feb 2024 ### 10/10 Excellent #### Verified traveller 5 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent stay Katarina and the rest of the Ambiance team were all very welcoming and helpful. The hotel was charming and has been well-taken care of. We would come back at a moments notice! ##### Verified traveller Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Kerri 24 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Quiet stay The hotel staff were friendly and very helpful with any questions we may have had. Also, had a beautiful view of the Matterhorn on the terrace. ##### Kerri Stayed 2 nights in Aug 2024 ### 6/10 Okay #### Alexandra 6 Jul 2025 Liked: Cleanliness The view was fantastic, the hot tub was nice (though limited hours of use) and the room was comfortable. However, given the rate we paid, we were surprised by how basic the overall hotel experience felt. There were maintenance issues with the tub and other small details that didn’t quite meet expectations. While the staff was friendly and made efforts to address the problems, the property ultimately felt more like an upscale budget hotel. ##### Alexandra Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### William 9 Oct 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely stay! We had a really nice stay at the Hotel Ambience, it had lovely staff (it was a small team as it was off-season, but they were really kind and helpful). The rooms were comfy, breakfast was great, and we really enjoyed having a relaxed drink on their terrace with a view of the Matterhorn. ##### William Stayed 2 nights in Sep 2023 ### 6/10 Okay #### Cindy 10 Oct 2025 Disliked: Amenities, property conditions & facilities Unfortunately, the room I was given was right next to a construction site. When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude. It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again. Also The room still had some dust on the phone and the desk. ##### Cindy Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Darren 13 Apr 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very pleasant and comfortable Very much enjoyed our stay here. Very pleasant and very reasonably priced in the grand scheme of Zermatt. Breakfast is good and a conveniently located hotel within walking distance to the town centre and 5mins walk to the Sunegger lift. ##### Darren Stayed 3 nights in Apr 2023 ### 10/10 Excellent #### Carl 23 Jun 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved it… terrific views of all the surrounding mountains and of course the Matterhorn.. small and cozy, but with all the services, still walking distance from downtown and the trains, and the staff very helpful with hiking suggestions and other recommendations. ##### Carl Stayed 5 nights in Jun 2023 ### 10/10 Excellent #### Sharath 16 Sept 2023 Liked: Cleanliness, staff & service, property conditions & facilities The room was a bit small, but it was just enough. 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