Hotel Alpenroyal

Photo gallery for Hotel Alpenroyal

Featured image
Indoor pool
Indoor spa bath
Balcony
In-room safe, desk, free WiFi, bed sheets

Overview of Hotel Alpenroyal

Hotel Alpenroyal

3.0 star property

4.3/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Pet-friendly
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Social distancing
  • Sheets and towels washed at 60°C
Riedweg 96, Zermatt, VS, 3920

Explore the area

  • Popular LocationZermatt–Sunnegga Funicular4 min walk
  • Popular LocationZermatt-Furi Gondola15 min walk
  • Popular LocationSunnegga Ski Resort2 min drive
  • AirportSion (SIR)75 min drive

Choose dates to view prices

About this area

Zermatt

Located in Zermatt, Hotel Alpenroyal is in a rural area and near a train station. Travellers looking for local activities can try Matterhorn Ski Paradise and Matterhorn Express II Cable Car, while those looking to experience a bit of culture can stop by Matterhorn Museum. Enjoy the area's slopes with cross-country skiing, downhill skiing and snowboarding, and don't miss out on the snowshoeing.

What's nearby

  • Zermatt–Sunnegga Funicular - 4 min walk
  • Zermatt-Furi Gondola - 15 min walk
  • Furi - Trockener Steg Cable Car - 44 min walk
  • Riffelberg Express Gondola - 44 min walk
  • Sunnegga Ski Resort - 2 min drive

Getting around

  • Zermatt Gornergratbahn Station - 10 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • Chalet da Giuseppe - 6 min walk
  • Stockhorn - 6 min walk
  • Bäckerei Fuchs - 7 min walk
  • Old Zermatt - 7 min walk
  • Pizzeria Le Vieux Valais - 8 min walk

About this property

Hotel Alpenroyal

3-star hotel, walk to Matterhorn Ski Paradise
Along with an indoor pool, this smoke-free hotel has a bar/lounge and a sauna. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a spa tub, dry cleaning and tour/ticket assistance are on-site. All 31 rooms offer free WiFi, TVs and hairdryers. Other amenities available to guests include safes, phones and desks.
Hotel Alpenroyal offers 31 forms of accommodation with a safe and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Train station pick-up shuttle (surcharge)
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 bar

Things to do

  • Indoor pool
  • Sauna
  • Hot tub
  • Steam room

Family friendly

  • Indoor pool

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Ski passes
  • Ski storage
  • Tour/ticket assistance

Languages spoken

  • English
  • French
  • German

Outdoors

  • Terrace

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • TV

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 10 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The following facilities or services will be unavailable from May 1 2022 to October 31 2022 (dates subject to change):
  • Hot tub

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of CHF 10 per pet, per day
Dogs welcome
2 per room
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: CHF 10 per pet, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Alpenroyal Zermatt
Hotel Alpenroyal
Hotel Alpenroyal Zermatt
Alpenroyal Hotel Zermatt
Alpenroyal
Hotel Alpenroyal Hotel
Hotel Alpenroyal Zermatt
Hotel Alpenroyal Hotel Zermatt

Frequently asked questions

Overall score and ratings

4.3

Excellent

Rating 5 - Excellent. 98 out of 211 reviews
5 - Excellent 46%
Rating 4 - Good. 92 out of 211 reviews
4 - Good 44%
Rating 3 - Okay. 14 out of 211 reviews
3 - Okay 7%
Rating 2 - Poor. 3 out of 211 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 211 reviews
1 - Terrible 2%

4.4/5

Cleanliness

4.5/5

Staff & service

4.4/5

Amenities

4.1/5

Property conditions & facilities

5/5 Excellent

Stayed 2 nights in Sep 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel & Staff - Highly Recommended
We spent 3 nights here and loved it. Hotel location is amazing, staff were professional, very helpful and friendly. Breakfast was excellent with very good choices. I would highly recommend this Hotel.
Stayed 3 nights in Aug 2021

5/5 Excellent

Stayed 4 nights in Jul 2021

4/5 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel but not for skiing.
Pretty and clean hotel with nice views. Unbelievable breakfast! Very good. The restaurant staff was nice and polite, the reseption was not. We were given the only room without a view, even though there must’ve been other ones available too. The lift to town is only open from 08-17... when nobody really needs it. And the sauna and spa is open until 19. That was challenging when going skiing. Nice hotel, but not for you if you are about to go skiing.
Stayed 5 nights in Apr 2021

4/5 Good

Stayed 1 night in Aug 2020