Title: Boutique Hotel Albana Real - Restaurants & Spa Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=1093610&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Boutique Hotel Albana Real - Restaurants & Spa Travelers can refresh in an indoor pool with nature views at this hotel near the Matterhorn, then treat themselves to a hot stone massage for complete relaxation. ## Photo gallery for Boutique Hotel Albana Real - Restaurants & Spa ![Lunch and dinner served, Japanese cuisine - Boutique Hotel Albana Real - Restaurants & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/50b48ce2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exclusive Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar - Boutique Hotel Albana Real - Restaurants & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/e3b05014.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property - Boutique Hotel Albana Real - Restaurants & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/1cfe2f0d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Indoor pool, open 9:00 AM to 9:00 PM, pool loungers - Boutique Hotel Albana Real - Restaurants & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/28772517.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Boutique Hotel Albana Real - Restaurants & Spa (Zermatt)](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/d5bbe56c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near the Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Boutique Hotel Albana Real offers a peaceful getaway with a breakfast buffet, sauna, Turkish bath, indoor pool, sun loungers, Fuji of Zermatt restaurant, and free WiFi. ## Reviews 8.8 Excellent ## Popular amenities - Pool - Hot tub - Pet-friendly - Free Wi-Fi ## Room options ### Check availability for these dates Tonight [Dec 27 - Dec 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec 28 - Dec 29](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-28&endDate=2025-12-29&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 2 - Jan 4](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan 9 - Jan 11](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=1093610&PinnedHotelID=1093610&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 11 of 11 rooms ### View all photos for Basic Double Room ![Basic Double Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/38694611.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Basic Double Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 172 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Single Beds ### View all photos for Classic Double or Twin Room ![Classic Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/a563f67c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double or Twin Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 215 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Superior Double or Twin Room ![Superior Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/78b6e6b6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double or Twin Room 10.0 Exceptional 1 review ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 237 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Exclusive Double or Twin Room ![Exclusive Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/e3b05014.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Exclusive Double or Twin Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 269 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Junior Suite ![Junior Suite | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/89cfc94b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Separate bedroom Blackout curtains - 484 sq ft - 1 bedroom - Mountain view - Sleeps 4 - 1 King Bed ### View all photos for Suite, Mountain View (Attic) ![Suite, Mountain View (Attic) | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/ca69dfa7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Mountain View (Attic) ### Highlights Separate dining area Separate sitting area Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed - 969 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Comfort Double or Twin Room ![Comfort Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/33138f84.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Double or Twin Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 215 sq ft - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Romantic Double or Twin Room ![Romantic Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/eeb40ef0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Double or Twin Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 237 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Executive Double or Twin Room ![Executive Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/d1bbf017.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double or Twin Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 269 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Luxury Double or Twin Room ![Luxury Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/bee9561c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double or Twin Room ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 269 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Single Beds ### View all photos for Deluxe Double or Twin Room ![Deluxe Double or Twin Room | Premium bedding, down duvets, pillow-top beds, minibar](https://images.trvl-media.com/lodging/2000000/1100000/1093700/1093610/b0c11a43.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room 10.0 Exceptional 1 review ### Highlights Soundproofed Heating Free cots/infant beds LED TV Hypo-allergenic bedding Pillow-top bed Down duvet Blackout curtains - 269 sq ft - Mountain view - Sleeps 3 - 1 King Bed OR 2 Single Beds ## You may also like Ad ![Restaurant](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/17000000/16400000/16391900/16391853/6539919b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Continental Zermatt City Centre - Breakfast included - Pet-friendly - Free Wi-Fi - Bar 9.0 Wonderful 636 reviews £243 includes taxes & fees 14 Jan - 15 Jan 2026 [](https://www.expedia.co.uk/Zermatt-Hotels-Hotel-Continental.h16391853.Hotel-Information?chkin=2026-1-14&chkout=2026-1-15&rm1=a2®ionId=4300&destination=Zermatt&destType=MARKET&latLong=46.019711,7.74653&searchId=197b81d8-d1b3-4ff5-bf90-996d0953318b&top_cur=GBP) Ad ![Suite (Chalet) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/1000000/991500/991444/d4891ef0_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Grand Hotel Zermatterhof Zermatt City Centre - Pool - Hot tub - 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Pool - Hot tub - Breakfast included - Spa 9.4 Exceptional 153 reviews £406 includes taxes & fees 25 Jan - 26 Jan 2026 [](https://www.expedia.co.uk/Zermatt-Hotels-Riffelhaus-1853.h2951431.Hotel-Information?chkin=2026-1-25&chkout=2026-1-26&rm1=a2®ionId=4300&destination=Zermatt&destType=MARKET&latLong=46.019711,7.74653&searchId=197b81d8-d1b3-4ff5-bf90-996d0953318b&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Boutique-Hotel-Albana-Real-Restaurants-Spa.h1093610.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FZermatt-Hotels-Boutique-Hotel-Albana-Real-Restaurants-Spa.h1093610.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C46.01822%2C7.74737&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=IPfJjcWUZAQnopsmDiqpjZXJCik=) Schluhmattstrasse 19, Postfach 454, Zermatt, VS, 3920 #### What's nearby - Zermatt-Matterhorn Ski Paradise \- 1 min walk \- 0.0 miles - Zermatt - Furi \- 1 min walk \- 0.0 miles - Furi - Riffelberg \- 1 min walk \- 0.0 miles - Matterhorn Museum \- 3 min walk \- 0.2 miles - Zermatt-Furi Gondola \- 8 min walk \- 0.5 miles #### Getting around - Zermatt Gornergratbahn Station - 10 min walk - Sion (SIR) - 75 min drive #### Restaurants - ‪Brown Cow Pub - ‬7 min walk - ‪Hotel Post Zermatt - ‬7 min walk - ‪Restaurant du Pont - ‬4 min walk - ‪Old Zermatt - ‬1 min walk - ‪Elsie Bar - ‬4 min walk ## About this property ### Boutique Hotel Albana Real - Restaurants & Spa Luxury hotel near Zermatt-Furi Gondola Located close to Matterhorn Glacier Ride and Klein Matterhorn Cable Car, Boutique Hotel Albana Real - Restaurants & Spa provides a free breakfast buffet, a free daily manager's reception and a terrace. For some rest and relaxation, visit the sauna or Turkish bath/hammam, and indulge in a hot stone massage. The on-site Japanese cuisine restaurant, Fuji of Zermatt, offers lunch and dinner. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services. Other perks include: - An indoor pool, along with sunloungers - A local area shuttle, babysitting (surcharge) and tour/ticket information - Laundry services, luggage storage and a reception hall - Coffee/tea in reception, concierge services and helicopter/aeroplane tours Room features All guest rooms at Boutique Hotel Albana Real - Restaurants & Spa include thoughtful touches, such as premium bedding and bathrobes, in addition to amenities, such as late-night room service and free WiFi. Extra conveniences in all rooms include: - Hypo-allergenic bedding, Select Comfort beds and down duvets - Jetted bath, free toiletries and hairdryers - 80-cm LED TVs with cable channels - Wardrobes/cupboards, free infant beds and electric kettles ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/41000000/40070000/40065500/40065452/7255416e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Rütschi by Interhome Zermatt - Hot tub - Kitchen 9.0 Wonderful 12 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=40065452&PinnedHotelID=40065452&HadPinnedHotel=true®ionId=-1&adults=2) ![Free daily buffet breakfast ](https://images.trvl-media.com/lodging/2000000/1300000/1291500/1291468/3d3738b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Eden Wellness Zermatt - Pool - Breakfast included - Spa - Free Wi-Fi 9.6 Exceptional 80 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-10&endDate=2026-01-11&selected=1291468&PinnedHotelID=1291468&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/1000000/980000/971800/971734/67849626.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Alpine Hotel Perren Zermatt - 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21 Jan 2026 [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-20&endDate=2026-01-21&selected=83681431&PinnedHotelID=83681431&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available - Area shuttle (surcharge) up to 500 metres - Train station pick-up shuttle (surcharge) from 7:30 AM to 7:00 PM - Train station shuttle on request - Ski shuttle nearby - Train station drop-off (surcharge) ### Food and drink - Free buffet breakfast available daily 7:30 AM to 10:00 AM - A bar/lounge - A restaurant - Coffee and tea in common areas - Free daily manager's reception - Snack bar/deli ### Restaurants on site - Fuji of Zermatt - Ristorante Al Trecolore - Rua Thai ### Things to do - Health club - Helicopter/aeroplane tours - Hot tub - Indoor pool - Sauna - Ski passes - Ski storage - Steam room - TV in common areas ### Family friendly - Babysitting (surcharge) - In-room cot - Indoor pool - Laundry facilities - Snack bar/deli - Soundproofed rooms ### Conveniences - Laundry facilities - Limited-hour front desk - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service ### Outdoors - Garden - Pool loungers - Terrace ### Spa - Hot stone massages - Sports massages - Thai massages - Treatment room - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible train station shuttle - No lift ### More - 1 building - 5 floors - Built in 1962 - Designated smoking areas (fines apply) - Fireplace in lobby - Reception hall ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free cot - Hypo-allergenic bedding - Pillowtop mattress - Premium bedding ### Bathroom - Dressing gowns - Free toiletries - Hair dryer - Jetted bathtub - Slippers - Towels provided ### Entertainment - 80-cm LED TV with cable channels ### Food and drink - Coffee/tea maker - Electric kettle - Espresso maker - Free bottled water - Late-night room service - Minibar ### More - Heating - Iron/ironing board on request - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 9:00 PM Early check-in subject to availability Late check-in subject to availability ### Check-out Check-out before 11:00 AM Late check-out subject to availability Late check-out fee: CHF 40 ### Special check-in instructions This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property on arrival, using the contact information on the booking confirmation The front desk is open daily from 7:30 AM - 9:00 PM Front desk staffed during limited hours For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Zermatt is in a car-free zone and can be reached only by train. ### Access methods Front desk (limited hours) ### Pets Pets are allowed for an extra charge of CHF 20 per pet, per night Welcoming dogs only 1 total (up to 25 kg per pet) ### Children and extra beds Children are welcome Rollaway/extra beds are available for CHF 85.0 per day. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age. We have included all charges provided to us by the property. ### Optional extras - Pet fee: CHF 20 per pet, per night - Late check-out fee: CHF 40 (subject to availability) - Rollaway bed fee: CHF 85.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards; cash is not accepted Cashless transactions are available Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms A car is not required for transport to and from this property ### Property is also known as Albana Real Albana Real Hotel Albana Real Hotel Zermatt Albana Real Zermatt Hotel Albana Real Zermatt Hotel Albana Real Hotel Albana Real Albana Real Restaurants & Spa Hotel Albana Real Boutique Spa Boutique Hotel Albana Real - Restaurants & Spa Hotel Boutique Hotel Albana Real - Restaurants & Spa Zermatt Boutique Hotel Albana Real - Restaurants & Spa Hotel Zermatt ## Frequently asked questions ### Does Boutique Hotel Albana Real - Restaurants & Spa have a pool? ### Is Boutique Hotel Albana Real - Restaurants & Spa pet-friendly? ### How much is parking at Boutique Hotel Albana Real - Restaurants & Spa? ### What time is check-in at Boutique Hotel Albana Real - Restaurants & Spa? ### What time is check-out at Boutique Hotel Albana Real - Restaurants & Spa? ### Where is Boutique Hotel Albana Real - Restaurants & Spa located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Boutique Hotel Albana Real - Restaurants & Spa Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.0 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 63 8 - Good 21 6 - Okay 9 4 - Poor 2 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Ian 16 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome place to stay. Clean, quiet, friendly and accommodating staff with an awesome spa and ski room! ##### Ian Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Nicholas 28 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel Excellent service, extensive complimentary breakfast, beautiful spa included as well. Rooms were very nice. ##### Nicholas Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Nicholas 10 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel was great! The room was very comfortable with plenty of space and we loved the spa! Highly recommend for a relaxing ski weekend ##### Nicholas Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Salim 18 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Excellent location ##### Salim Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Iliyan 23 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities incredible staff, best hotel experience i've had ##### Iliyan Stayed 4 nights in Jan 2024 ### 10/10 Excellent #### James 13 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities Cool spa area. ##### James Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Kevin 14 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff went above and beyond to ensure an enjoyable experience. ##### Kevin Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Harmeet 12 Feb 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel with great restaurants inside. Conveniently located in centre town. ##### Harmeet Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Audra 27 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was very helpful and welcoming. Spa was nice but needed help turning the sauna and steam room on. Never did figure out how to start their steam room ##### Audra Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Sean 23 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing experience, highly recommended ##### Sean Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### Kostandin 27 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything is perfect ##### Kostandin Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Justin 19 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Fantastic Stay! Amazing hotel, well located in town. 10 min walk from the main train station and most ski lifts. Great breakfast every morning, shout out to the omelete man). Room was comfy and cozy. Spa was spacious, clean and comfortable, and the ski room was well kept also. Would definitely stay there again. ##### Justin Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Andres 12 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities Beautiful hotel, room, and spa. The staff was very friendly and helpful. Definitely recommend ##### Andres Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Armin 18 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ideal, everything that you could wish for. Interior more rustical, but that is a preference thing and no judgement on the quality. ##### Armin Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Nadine 6 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We loved our large room, with a sitting area and we had 2 balconies. Comfortable bed. Fantastic place. Would strongly recommend. Lovely breakfast. ##### Nadine Stayed 2 nights in Sep 2024 ### 6/10 Okay #### Zhonglei 7 Sept 2024 Liked: Cleanliness Disliked: Staff & service staff rudely tried to change my seat in breakfast room. breakfast menu was too pure. ##### Zhonglei Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Lamuel 7 Dec 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I truly lived everything about this hotel. Charlotte and all the staff, couldnt get all names, were so helpful, kind, and welcoming. The food in the restaurants were great and also the drinks at the bar. I had an extremely great view of the matterhorn right iut the door. I kindly thank everyone for all great hospitality and each time i visit zermatt, yhis will be my home away from home. I give them 5 stars. ##### Lamuel ### 8/10 Good #### Verified traveller 5 Feb 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Clean, comfortable and good location between the town centre and the Furi gondola. Nice breakfast with a good selection of eggs, cold meats, cheeses, fruit, bread and muesli but it would be nicer if there had been some variation through our stay. One issue - our room did not have a thermostat and was overheated so we had to open the windows at night to sleep. ##### Verified traveller Stayed 7 nights in Jan 2023 ### 2/10 Terrible #### Verified traveller 26 Jan 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Horrible customer service. I requested a refund because of it and they refused even though I never stayed there. I am taking it up with Hotels.com and my credit card company. I will get my refund one way or another. ##### Verified traveller Stayed 1 night in Jan 2025 ### 8/10 Good #### Marcelo 14 Sept 2024 Liked: Cleanliness, staff & service, amenities We liked everything about the property except the mattress. It was terrible. It was broke. I didn’t expect that at a hotel or the only thing you really need is a bed and that wasn’t right ##### Marcelo Stayed 1 night in Sep 2024 ### 6/10 Okay #### Christian 9 Feb 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Gut Tolles Hotel Leider viele Mitarbeiter die nur Englisch sprechen 😫😫😫 Super Restaurants! ![](https://a.travel-assets.com/ugc/hotel-reviews/E5A1167D28E2A44D4B99D56692D47AAB3C2E40AC1739106518486.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/7DDAD5D8AFFDEE93204F71B90E0C1389824CE7271739106518317.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/BFD1FBDEBAFD6F2E08A86E52DEE536C4BCCDF44D1739106592072.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Christian Stayed 4 nights in Feb 2025 ### 10/10 Excellent #### Esteban 28 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Espectacular! Muy acogedor el hotel y la habitación que nos tocó (4to piso) tenía una vista impresionante al pico Matterhorn. La comida del restaurante Entrocote deliciosa y su desayuno super variado ##### Esteban Stayed 1 night in Dec 2024 ### 10/10 Excellent #### KAZUKI 13 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 日本人橋の近くにあるホテルで客室からマッターホルンが望め眺望が良かった。ベットの質や清潔さも満足でおすすめできるホテルです。 レストランは日本食のほかタイ料理、イタリアンがあるが、我々は日本食を選択。日本人でも満足できる料理で鉄板焼きのパフォーマンスは面白かった。 ##### KAZUKI Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Angel 17 Nov 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente lugar ##### Angel Stayed 1 night in Nov 2023 ### 10/10 Excellent #### Jonathan 29 Dec 2022 Liked: Staff & service, amenities, property conditions & facilities We had a wonderful stay. The hotel has a great location near ski lifts and town center, an amazing breakfast, and restaurants conveniently on site. Highly recommend. ##### Jonathan ## Expedia's Latest Trends ### Hotels > [Kempinski Palace Engelberg](https://www.expedia.co.uk/Engelberg-Hotels-Kempinski-Palace-Engelberg.h64125002.Hotel-Information) > > [Sunstar Hotel Grindelwald](https://www.expedia.co.uk/Grindelwald-Hotels-Sunstar-Hotel-Grindelwald.h177581.Hotel-Information) > > [Hotel Roc et Neige](https://www.expedia.co.uk/Chateau-DOex-Hotels-Hotel-Roc-Et-Neige.h17331086.Hotel-Information) > > [Swiss Holiday Park Resort](https://www.expedia.co.uk/Morschach-Hotels-Swiss-Holiday-Park-Resort.h3568573.Hotel-Information) > > [Languard](https://www.expedia.co.uk/St-Moritz-Hotels-Languard.h1202429.Hotel-Information) > > [Montreux Lake View - The Freddie Mercury residence](https://www.expedia.co.uk/Montreux-Hotels-Montreux-Lake-View-The-Freddie-Mercury-Residence.h30603250.Hotel-Information) > > [BERGWELT GRINDELWALD | ALPINE DESIGN RESORT](https://www.expedia.co.uk/Grindelwald-Hotels-Bergwelt-Grindelwald.h68123813.Hotel-Information) > > [Hotel Silberhorn](https://www.expedia.co.uk/Lauterbrunnen-Hotels-Hotel-Silberhorn.h1206941.Hotel-Information) > > [Hotel Restaurant Balm Meggen](https://www.expedia.co.uk/Meggen-Hotels-Hotel-Restaurant-Balm-Meggen.h1339976.Hotel-Information) > > [Resort Hotel Alex](https://www.expedia.co.uk/Zermatt-Hotels-Resort-Hotel-Alex.h1107415.Hotel-Information) > > [Cascada Boutique Hotel](https://www.expedia.co.uk/Lucerne-Hotels-Cascada-Boutique-Hotel.h27102.Hotel-Information) > > [The Chedi Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-The-Chedi-Andermatt.h6657290.Hotel-Information) > > [Hotel Spinne](https://www.expedia.co.uk/Grindelwald-Hotels-Hotel-Spinne.h7601.Hotel-Information) > > [AMERON Luzern Hotel Flora](https://www.expedia.co.uk/Lucerne-Hotels-Ameron-Luzern-Hotel-Flora.h7551.Hotel-Information) > > [Eiger Lodge Chic](https://www.expedia.co.uk/Grindelwald-Hotels-EIGER-LODGE-CHIC.h69807466.Hotel-Information) > > [Lake Geneva Hotel](https://www.expedia.co.uk/Versoix-Hotels-Lake-Geneva-Hotel.h10205057.Hotel-Information) > > [Everness Hotel & Resort](https://www.expedia.co.uk/Chavannes-De-Bogis-Hotels-Everness-Hotel-Resort.h7747.Hotel-Information) > > [Pension Heino](https://www.expedia.co.uk/Saas-Grund-Hotels-Pension-Heino.h4241250.Hotel-Information) > > [Hotel Spalentor](https://www.expedia.co.uk/Basel-Hotels-Hotel-Spalentor.h1095190.Hotel-Information) > > [Boutique Hotel Glacier](https://www.expedia.co.uk/Grindelwald-Hotels-Boutique-Hotel-Glacier.h21559650.Hotel-Information) > > [Dorint Blüemlisalp Beatenberg/Interlaken](https://www.expedia.co.uk/Beatenberg-Hotels-Dorint-Bluemlisalp-BeatenbergInterlaken.h28340.Hotel-Information) > > [Radisson Blu Hotel Reussen, Andermatt](https://www.expedia.co.uk/Andermatt-Hotels-Radisson-Blu-Hotel-Reussen.h31357081.Hotel-Information) > > [Hotel Bären - The Bear Inn](https://www.expedia.co.uk/Wilderswil-Hotels-Hotel-Baren-The-Bear-Inn.h972122.Hotel-Information) > > [Seehotel Pilatus](https://www.expedia.co.uk/Hergiswil-Hotels-Seehotel-Pilatus.h991294.Hotel-Information) > > [Hotel Central Luzern](https://www.expedia.co.uk/Lucerne-Hotels-Hotel-Central-Luzern.h4813.Hotel-Information) > > [Romantik Hotel Schweizerhof](https://www.expedia.co.uk/Grindelwald-Hotels-Romantik-Hotel-Schweizerhof.h1055038.Hotel-Information) > > [Hotel Engel](https://www.expedia.co.uk/Emmetten-Hotels-Hotel-Engel.h11914828.Hotel-Information) > > [Holiday Inn Express Luzern - Kriens by IHG](https://www.expedia.co.uk/Kriens-Hotels-Holiday-Inn-Express-Luzern-Kriens.h29874288.Hotel-Information) ---