Zazil-ha Holidays from £689

Smells of mold, the staff isn’t helpful to tourists and they are so strict about entry/exit beyond what I would call safety.

I feel like the pool bars could have been better staffed. All the restaurants were good except Satsu , there was a little confusion over the menu and the reservations. Overall the resort was incredible. Also the staff was very friendly and accommodating.

..

We stayed in August 2024 for my birthday. This was our 5th or 6th trip and unfortunately we will probably not return. Resort has stopped focusing on couples and has starting promoting large groups to book rooms. The resort isn't set up for this. Dining is delayed, staff is stressed (not enough of them to serve large groups plus other guests), more buffets than before, loud groups partying until late into the night/morning takes away from the chill, relaxing, quiet vibe the resort used to have. Staff and taxi drivers indicate the new manager (might not still be there 1.5 years later, maybe so) was running the resort into the ground for personal profit. We came here for our honeymoon in 2016 and loved it and went back several times. The last trip was so bad and noisy we were ready to leave early since the other people in our building thought nothing of blaring their music and talking on the phone until 3 and 4am in the common areas between rooms. The way the buildings are set up in this resort you walk into a common area and all the rooms in the building come off the common area. The problem is the rooms are very insulated between the rooms but not around the doors. Also because of the large open ceilings, stuff in the common areas echo. As the group was very large (probably 30 plus adults), our concerns were pretty much dismissed since they had rented out about 1/3 of the resort. The wait staff and kitchen staff and bar staff did the best they could.

It was heartbreaking to see that the beach was a total disaster. Sargassum, sandbags, smelly water made it impossible to walk the beach, let alone get in and swim. We had to hang out in the pool or go to Maroma Beach, which is a part of their package. The restaurant food was average, the breakfast and lunch buffet was terrible. They had a Mexican Fiesta Night and I got sick from the food and lost half of a day being in bed and close to the bathroom. The concierge pushed their "breakfast and property tour" and offered a "free" massage if we went along to see what El Dorado has to offer. I cancelled and said I'd pay for my own massage and the concierge was obviously upset with me and not nice after that. His manager also approached us as we were waiting in the lobby. The rooms are nice, the pool is awesome, the wait staff was great, it was a nice enough place but we will never go back.